Senior Salesforce.com Administrator

• May 2011 - Present

Senior Salesforce.com Administrator

• May 2011 - Present

 Single point of contact for all Salesforce.com application related things in the group. Gathers requirements, collates information, and co-ordinates with all departments, including Management, Sales, Marketing, Production, Operations, Finance, Communications, CRM (List Research), and Client Relations to create insightful Reports and Dashboards. Manages overall design and layout of Salesforce.com application of the group. Trains, guides, and mentors all end users of Salesforce.com. Prepare and maintain the training materials, PPTs and Documentations for all the departments of SFDC users. Customizing the page layouts, fields, objects, implementing the workflows on objects and validation rules as per the process requirement. Develops custom and on-demand reports, as requested, by the management and other stakeholders. Provides reports, views, dashboards, contact lists, and other information as requested by various departments. Balances priorities and multi-tasks to resolve concurrent requests throughout the group. Pro-actively identifies, develops, and implements application solutions, enhancements, and system integrations to meet business requests. Maintains and oversees user accounts, roles, sharing & security and profiles of the group. Provides prompt and complete resolution to technical challenges and business queries. Works with management and other staff to accomplish requested deliverables using Salesforce.com CRM application. Configures and integrates Salesforce.com with existing Marketing applications. Manages mini development projects with internal resources. Manages e-mail campaign lists for the marketing team and creates lists as per requests from Marketing and Management. Researches Salesforce.com and provides actionable information to Management to improve processes and performance of various departments, including Marketing and Sales. Show less