Experience

New Legend Inc.

• United States
• Truck Transportation
• 1 - 100 Employee

• Team Manager

  • Mar 2023 - Present



ElasticRun

• India
• Technology, Information and Internet
• 700 & Above Employee

• Manager of Operations

  • Aug 2021 - Aug 2022



AMAZON TRANSPORTATION SERVICES PRIVATE LIMITED

• India
• Logistics and Supply Chain
• 700 & Above Employee

• Station Manager

  • Jul 2017 - Apr 2021

   Manager in charge for the delivery station catering East part of Bangalore /Coimbatore/ Madurai for about 24 Pin codes. Closely working with Territory manager and other relevant stake holders to ensure smooth function of the Amazon transportation operations across the state. Rostering manpower for daily operations in lines with the organizational rules & guidelines Executing the delivery process from delivery station to customer address. Monitoring daily station operations & ensure that organizational targets are met without any compromise on Customer Promise. Executing the package pick-up process from customer address to delivery station & connecting the same to origin. Executing the package pick-up process from seller & connecting that to respective node/ delivery hub. Ensure enough bandwidth in delivery team to ensure peak time delivery management. Continuously improve the delivery process and attain a sustained level of delivery performance improvement. Asset & infrastructure management which includes maintenance & upkeep, accounting, distribution & custody. Conduct of various associate engagement activities to ensure smooth operations. Show less

• Achievements

  • Jul 2015 - Apr 2021

   As a station manager of Coimbatore, Madurai hub in chargeo Cod -> Digital Transaction: 22% -> 35%o Van Depart / 15 mins: 160 -> 400o OOR safety incidents / Month: 0o Early morning smiles: 25% -> 65%o Lead 5 Diwali sales with 2x surge of volume with zero days capacity call outso Territory Ops clock adherence 2020 & 2021: 96%o First Day Delivery Success rate: 92% -> 96%o At station & OOR loss (Madurai: May’20 – March’21): < Rs. 2500/- o Successfully launched Madurai hub during Covid’19 pandemic (May’20 – June’20) o Prepared Madurai ground team to handle 9500 shipments in the span of 2 months o Weekly Cost Per Shipment: < Rs.20/- o Delivery Associates Weekly Training Calendar Adherence: 98%o Successfully launched Amflex channel in Coimbatore & Madurai Show less

• Business Development Manager

  • Jan 2016 - Jun 2017

   Responsible for seller interaction coupled with proactive problem solving and provides exceptional support to sellers. Visited Salem & Coimbatore terrains for seller acquisition who can use Amazon Transportation for their ecommerce sales.  Provided prompt and efficient service to Amazon Sellers and Merchants including the appropriate escalation of Sellers' issues. Maintained a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues. Contributed to a positive team environment and proactively aids team members with difficult contacts as needed. Maintained acceptable performance metrics such as quality, productivity, first contact resolution, and attendance. Actively suggested solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions Show less

• Team Lead Manager

  • Jul 2015 - Dec 2015



Shoppers Stop

• India
• Retail
• 700 & Above Employee

• Floor Manager

  • May 2013 - Oct 2014

  Authority in charge for safety over contractors, customers and other visitors when on company property. Achieve financial objectives, deliver satisfaction to internal/external customer, adherence to internal business perspective and drive strategic initiatives. Ensure Profitability of the store Set Monthly, weekly and daily targets in accordance to overall targets required. Evaluate target and define a clear action plan. De- Brief the team on day’s target based on previous day performance highlighting positive and negative trends observed. Reasons for the loss of sale to be evaluated and reported to Unit Manager. Drive sales by studying strength and weakness of competitor stores in the same locality and give regular feedback on new products, promotional activities and merchandise to regional sales manager and retail operation managers. Drive First Citizen loyalty program which is the number one loyalty program in India. Suggest promotional activities and sales drive initiatives. Train and develop team members to meet the standards of performance required. Monitor performance and implement corrective action where required. Report to the Unit Manager any aspect of employee relations, customer service, attendance of and/or inspections by third parties that have or are likely to affect the operation of the restaurant. Ensuring that Floor is set as per Planogram and merchandise is stacked properly for customers at all times Sufficient manpower availability in every shifts to ensure best class customer experience. Took care of Visual Merchandise plan by on time replenishment. Provided feedback to merchandiser to enhance their product standard Show less



Croma

• India
• Retail
• 700 & Above Employee

• Floor Manager

  • Nov 2011 - Apr 2013

  Follow up on the customer complaints to ensure quality, timely response identifies and implement process improvements that drive customer satisfaction and profitability in conjunction with regional operational managerConduct monthly team meetings and motivate the staff to enhance the service standard.Responsible for vendor sale staff training & returnable, Non-returnable defectsTo ensure that the store is merchandised as per the merchandising manual.100% ticketing of the merchandise as per SOP to avoid miscommunication of promotions to customersAll lines are displayed and live as per Merchandising MantraEnsured that all customers are intercepted as per Customer Interception Interaction Process.Prepared training modules for New and existing staffs Sales process knowledge enhancement and conducted role playsStaffs are aware of the ongoing promotions as per POS updateTracking of all customer complaints (offline & online) are addressed to and closed within 3 days & pending customer concerns to be escalated to DM/SM before it becomes a complaintFrequent updates were given to leaders whether Delivery, Demo and Installation are committed within company standardsThe service levels during and after sales are maintained as per the SOPCoached cahiers & Sales team to get Customer Feedback forms at the cash counterQuantity and value targets is communicated to all staff and plans to achieve it is shared while stand up meetingsDaily individual sales performance monitoring vs. target & Mid-week action plan implemented to achieve targets were conductedSales of KYBM (LCD, Large Appliances, Laptops, Digital Camera, M/W, Mobiles) products were achieved through Customer follow up registerWas part of Competition benchmarking team and involved in week promotion revisions Action plan for Croma label penetration levels to be as per budget & Shrinkage was controlled. Minimized defectives or repaired allocation (RPA) inventory level was tracked religiously. Show less

• Sales Floor Team Member

  • Nov 2010 - Nov 2011