Surendra Thakur, Team Lead, LSSBB
Team Lead at VOCIS LLC- Claim this Profile
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Bio
Credentials
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Lean Six Sigma Black Belt (ICBB)
AIGMay, 2018- Nov, 2024
Experience
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Team Lead
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Sep 2019 - Present
• Worked in DHT(Denial Handling Team)• Worked on multiple denial from insurance• Claims rebilling and corrected claim• Making Denial report• Denial Management• DX coding of Physical Therapy, Surgery and all hospital as well as Clinical Files (Office Visit), Home Visits etc.• Mentoring new joiners in case of requirement giving process training• Transition of New Processes• Quality analyzing for the teams• Making allocation of the batches/files to the team… • Worked in DHT(Denial Handling Team)• Worked on multiple denial from insurance• Claims rebilling and corrected claim• Making Denial report• Denial Management• DX coding of Physical Therapy, Surgery and all hospital as well as Clinical Files (Office Visit), Home Visits etc.• Mentoring new joiners in case of requirement giving process training• Transition of New Processes• Quality analyzing for the teams• Making allocation of the batches/files to the team members• Trouble shooting of the team members wherever required• Making MIS and reporting to the concerned Manager• Managing TAT and SLA’s as well.• Carry out Team member’s performance review at the regular intervals.• Creating Process Documents & Training Manuals.• Ensuring associates meet their Daily Target with Quality Work.• Taking one on one with associates time to time.• Preparing question paper for PKT and conducting same.• Preparing Appeal template and appeal workflow.• Assist & supervise the new joiners in their OJT period.• Designing action plans for process improvement.• Claim Adjudication• Demographic entry• Charge Posting• Payment Posting Show more Show less
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Team Lead
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Mar 2019 - Jul 2019
AR and Backend Operations
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Team Lead
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Feb 2016 - Dec 2018
AR and Backend Operations
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Billing Executive
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Jan 2010 - Jan 2016
Backend and AR
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Education
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Shyam Lal College
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