Experience

Nxtra by Airtel

• India
• Information Technology & Services
• 200 - 300 Employee

• Technical Support Engineer

  • Apr 2015 - Present

   Worked with Alethe Consulting Pvt. limited as Network Support Engineer-L1 (From Nov 2013 to Dec 2014) in HSWAN Project .  Worked with BSNL as Technical Engineer (From Jan 2015 to April 2015) in HSWAN Project (to solve the problem Leas line and Broadband ) .  Working with Nxtra Data Ltd. (A Bharti Airtel Group) Manesar as Technical Support Engineer-Team Lead from April 2015 to till date.  Check out the status of server, Firewall, Switch, router and given SHS and RHS Support.  Monitoring daily basis activity on servers and IT equipment’s.  Take console to server as per requirement of customer.  Devices Mounted/Unmounted in server racks.  Hard disk replacement as per Customer Guidelines.  RCA (Root cause Analysis) prepare if any incident occur.  Fiber cable patching as per instruction by Customer and checked cable interface status.  Communicate with customer via outlook mail.  We keep all record of Customer material inventory  Good Knowledge of Computer Peripherals & Assembling the PC-Laptop.  Work directly with project managers to help implement project goals  Assign duties to staff to implement project goals, as needed  Oversee variable aspects of projects and provide direct assistance to ensure timely project execution  Overview project goals and ensure project goals are achievable  Liaise with project lead and other project managers to maintain project schedule and efficacy  Assist with procuring materials and other items necessary for completing project goals  Review project implementation and gather data on project execution  Coordinate with project managers and other project leads following project execution  Supporting Customers for their internal and External audits with infra team  Map all Customer LSI’s with billing team for verification they are billed or not on monthly basis .  All PPM (UPS and PDU) carried out at quarterly basis with help of Infra team .  Customer escalation/Query resolve at timely and prepare RCA . Show less



airtel

• networkig