Suren Shahinyan

Chief Product Officer at BangIts | Software Development Company
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Contact Information
us****@****om
(386) 825-5501
Location
AM
Languages
  • English Limited working proficiency
  • Russian Full professional proficiency
  • Armenian Native or bilingual proficiency

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5.0

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David Grigoryan

Suren is a great team member and a valuable colleague. He is very collaborative and sought to professionally transform stakeholder expectations into product features and functionalities. We have worked on a number of projects together and he handles everything with precision, care and intelligence. He is very dedicated to his work and is extremely dependable. I value Suren as a colleague and would collaborate with him on any project without reservation.

Mikhail Anisonyan

Suren is exclusively clever, talented and result oriented person. Very reliable and hardworking, with lots of fulfilled programmed task during his qork at ANPP. I strongly recommend to involve him in any kind of projects without hesitation in his abilities, skills or very fast transformation for any kind of tasks.

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Credentials

  • Online Casino Management 2020
    iGaming Academy
    Sep, 2020
    - Nov, 2024
  • Product Focus Certified Product Manager
    Product Focus
    May, 2020
    - Nov, 2024
  • Programming Foundations: APIs and Web Services
    LinkedIn
    May, 2020
    - Nov, 2024
  • Best Master Student II category , Annual Educational Award of RA President in IT sphere
    Synopsys Inc
    May, 2012
    - Nov, 2024
  • Regulatory Framework and Environment (Sweden)
    Amber Gaming
    Sep, 2021
    - Nov, 2024
  • Responsible Gambling and the Swedish Gambling Act (Sweden)
    Amber Gaming
    Sep, 2021
    - Nov, 2024

Experience

    • Armenia
    • Software Development
    • 1 - 100 Employee
    • Chief Product Officer
      • Oct 2021 - Present

    • Malta
    • Gambling Facilities and Casinos
    • 100 - 200 Employee
    • Head of Casino Unit
      • Jan 2021 - Oct 2021

      • Managing Casino, Live Casino, Betting Games teams & Operations specialists’ group• Devising, planning and implementing projects with a focus on internal process and product improvements• Managing Casino, Live Casino and chance Games products• Manage casino performance across established KPIs and targets• Manage the casino back office systems• Ensure product consistency across desktop, mobile and tablet• Focus on improving the customer experience within the products• Full ownership for the Casino product roadmap and Casino products life cycle• Keeping up to date on what competitors are up to in the online casino space• Research and analyze market, products, competitors, best practices, industry and technology trends• Monitor changes and keep updated on the organizations products or services• Manage the Game portfolio, release schedule and optimization of the games alongside the games Executive• Quantify and analyze business value for new features and feature improvements• Gather, understand and create business requirements, including writing detailed and comprehensive requirements and wireframes• Define working relationship with Technical Project management team to ensure smooth delivery of projects• Working closely with Marketing & CRM teams for defining marketing strategies for CRM and retention activities• Working closely with Regional Directors for defining and planning the products’ vision, development and new innovative solutions for each region specific• Manage the bonus spend budget and ensure campaigns are helping to achieve the overall monthly and quarterly targets• Constant evaluation of campaigns in order to improve efficiency and ROI• Manage the banners, game positioning and overall promotions visibility• Develop strong, collaborative relationships with key stakeholders in the company and communicate status and feedback to the senior management Show less

    • Casino Product Manager
      • Oct 2020 - Jan 2021

      • Devising, planning and implementing projects with a focus on internal process and product improvements.• Managing Slot and other types of RNG games products• Manage casino performance across established KPIs and targets.• Manage the casino back office systems.• Ensure product consistency across desktop, mobile and tablet.• Focus on improving the customer experience within the products• Full ownership for the Casino product roadmap and Casino products life cycle.• Keeping up to date on what competitors are up to in the online casino space.• Research and analyze market, products, competitors, best practices, industry and technology trends• Monitor changes and keep updated on the organizations products or services.• Manage the Game portfolio, release schedule and optimization of the games alongside the games Executive.• Quantify and analyze business value for new features and feature improvements.• Gather, understand and create business requirements, including writing detailed and comprehensive requirements and wireframes.• Define working relationship with Technical Project management team to ensure smooth delivery of projects• Working closely with Marketing & CRM teams for defining marketing strategies for CRM and retention activities• Manage the bonus spend budget and ensure campaigns are helping to achieve the overall monthly and quarterly targets.• Constant evaluation of campaigns in order to improve efficiency and ROI.• Manage the banners, game positioning and overall promotions visibility.• Develop strong, collaborative relationships with key stakeholders in the company and communicate status and feedback to the senior management. Show less

    • Armenia
    • Gambling Facilities and Casinos
    • 400 - 500 Employee
    • Product Owner
      • Nov 2019 - Oct 2020

      • Providing business vision and direction to the development team and stakeholders • Together with PM define product vision, strategy, roadmap and growth opportunities • Making sure day-to-day development is aligned with the global vision and strategy • Communicate effectively with stakeholders by involving them in the process of designing new/existing features and products and receiving their feedback • Establish and maintain product wiki pages with information on existing, upcoming features, timelines, etc. to achieve maximal transparency and predictability for all stakeholders • Generate new ideas for product • Research and analyze market, products, competitors, best practices, industry and technology trends • Organize and present Demos for stakeholders • Keep abreast with Agile best practices and new trends • Work closely with product design team to achieve best user experience by prototyping and validating with potential users (Product Discovery) • Discover and define potential user groups and segments for particular product/feature • Make high level evaluation of new and existing feature enhancement requests based on market demand, ROI and client impact • Provide internal and external stakeholders with the appropriate guidance and direction with regards to roadmap priority • Provide stakeholders with transparency on results, progress and planning through accurate reporting • Closely cooperate with internal stakeholders (Commercial, IT, Engineering, etc.) • To be in touch with clients and partners to deeply understand requirements and expectations from the product • Products post launch analyze and conclusions • Incidents validation and further escalation • Together with PM set and monitor product’s key performance indicators Show less

    • Platform Operations Coordinator
      • Jun 2019 - Nov 2019

      Responsibilities:• Contribute to the direction of agile development team and stakeholders throughout the project • Help in product backlog preparation and requirement formation • Work closely with PO, PM and Scrum Master to ensure stable work of the product and provide fast solutions to problems • Provide initiative in mitigating impediments impacting successful team completion of release and sprint goals • Research and analyze market, user experience and work closely with PO on new features• Keep abreast with Agile/Scrum best practices and new trends • Test new and existing features and ensure 100% operation in production• Accept and manage incident flow from A-Z, being the primary contact for customer care, and guaranty its solution within the SLA• Prepare and present weekly/monthly statistics on incident flow, reasons (root cause of problems) and timing of resolutions, and work closely with PO for increasing quality of product Show less

    • Software QA Engineer
      • Jan 2019 - Jun 2019

      Responsible for the manual testing of the projects, finding and reporting bugs and glitches. I work with the team at the same time I am ready to work alone and take the responsibilities of my tasks.• Reviewing and analyzing system specifications• Reporting bugs and errors to the development team• Developing effective strategies and test plans• Collaborating with the other QA specialists• Collaborating with multiple teams to ensure client’s needs are met• Having initiative and playing active role for suggesting improvements for the Platform product. Show less

    • Business Analyst
      • Jul 2018 - Jan 2019

      Responsibilities:- Business Analysis Planning and Monitoring- Eliciting & collaboration requirements- Requirements Life Cycle Management- Benchmarking and Market Analysis- Data modelling- Functional & non functional requirements documents development- Testing functional & non functional requirements - Defects management

    • Duty Engineer of the Automated Control and Diagnostics Systems
      • Dec 2014 - Jul 2018

      Responsibilities:- Providing reliable and without emergency operation of devices,software and equipment ICS- Control of ICS systems and devices working processes - Analyzing internal user requirements of ICS systems and equipment- Оperation (necessary switching and inclusions) of ICS systems and equipment- Identification of defects in operation of the equipment & software, and taking measures to their elimination- Reception of software,devices and the equipment from repair,development, tests and adjustment- Interpreting data, analyzing results using statistical techniques- Developing and implementing data analyses, data collection systems and other strategies that optimize statistical efficiency and quality Show less

    • System Engineer/Analyst 3rd Category
      • Aug 2011 - Dec 2014

      Responsibilities:- Injection statistics օf software,devices,equipment of Industrial control systems- Conducting requirements analysis and preparing specific proposals for modified or replacement systems- Develop solution by preparing and evaluating alternative workflow solutions- Controls solution by establishing specifications; coordinating with repair team- Develop of functional requirements document- Develop and update in-line documentation of ICS- Participation in updating job description documentations- Participation of reception of devices and the equipment from repair, tests and adjustment- Compliance of ANPP safety standards - Еxecution of Emergency response & trainings requirements Show less

    • Electrical Fitter 4th Category
      • Nov 2010 - Aug 2011

      Responsibilities:- Repair and setup of electric equipment- Elimination of the found defects in operation of the Industrial control systems equipment- Repair and setup of the Industrial control systems sensors- Bypassing & Testing the Industrial control systems equipment- Installation new automated control systems equipment & sensors

  • Laress.com
    • Moscow, Russian Federation
    • Web Content Manager
      • Feb 2014 - May 2015

      Responsibilities: - Create, curate, and manage all published web & social sites content (images, video and written) - Monitor, listen and respond to users in a “Social” way while cultivating leads and sales - Optimize content according to SEO - Use content management systems to analyze website traffic and users engagement metrics Responsibilities: - Create, curate, and manage all published web & social sites content (images, video and written) - Monitor, listen and respond to users in a “Social” way while cultivating leads and sales - Optimize content according to SEO - Use content management systems to analyze website traffic and users engagement metrics

  • Eurofashions.ru
    • Moscow, Russian Federation
    • Website Manager
      • Jan 2013 - Jan 2015

      Responsibilities: - Market research - Develop relevant content topics to reach the company's target customers. - Create, curate, and manage all published web & social sites content (images, video and written) - Monitor, listen and respond to users in a “Social” way while cultivating leads and sales - Optimize content according to SEO - Use content management systems to analyze website traffic and users engagement metrics - Clients support Responsibilities: - Market research - Develop relevant content topics to reach the company's target customers. - Create, curate, and manage all published web & social sites content (images, video and written) - Monitor, listen and respond to users in a “Social” way while cultivating leads and sales - Optimize content according to SEO - Use content management systems to analyze website traffic and users engagement metrics - Clients support

  • Flash-tegetamotors.am
    • Yerevan, Armenia
    • Content Manager
      • Jan 2012 - Nov 2012

      Responsibilities: - Market research - Writing and producing content for the web site - Copy writing in thematic sphere - Source and images handling Responsibilities: - Market research - Writing and producing content for the web site - Copy writing in thematic sphere - Source and images handling

  • Nakoil.am
    • Armenia,Yerevan
    • Content Manager
      • Jan 2012 - Nov 2012

      Responsibilities: - Market research - Writing and producing content for the web site - Copy writing in thematic sphere - Source and images handling Responsibilities: - Market research - Writing and producing content for the web site - Copy writing in thematic sphere - Source and images handling

Education

  • European Regional Educational Academy
    Master's degree, Information Technology
    2010 - 2012
  • European Regional Educational Academy
    Bachelor's degree, Automated Systems of Information Development & Management
    2004 - 2008
  • Yerevan, 11th school

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