Admissions/Student Advisor At Metropolitan School of Business and Management UK

• Mar 2022 - Present

Ensure quality Customer service for the converted students to maintain Customer satisfaction. Ensure quality Customer service for the converted students to maintain Customer satisfaction.

Academic Manager

Student coordinator / Academic Coordinator/Academic Manager

• Jan 2014 - Jan 2022

 Responsible for Planning, Execution and Monitoring the overall Academic Process  Provide guidance to academic coordinators to structure the responsibilities of preparation of handbook and Academic Calendar  Ensuring the International Faculty coordination in academic completion  Acting as a Orientation session chair for New students and Faculty  Ensuring Academic and Fee payments on time from the team  Coordinating with exam department on conduction of Final Examination, Backlog, Resit and Reschedule exams and result publishing.  Grievances and escalations are handled from International students and faculty end.  Monitoring the performance report of down line employees (On boarding student mentor , student mentor, Academic coordinator , Research Coordinator and Executive Student Affairs )  Convening the Governance meeting for the smooth functioning of Academic Activities (Academic Council meetings; Board of Studies Meetings, Curriculum Committee and PAC meetings)  Preparation of reports and presenting to Board on Monthly review meetings  Organizing and conduction of Webinars/ workshop/ international conference  Preparing and Reviewing the SOPs and Policies pertaining to Academics and ensuring with quality department on execution. Show less