Experience

CSI Interfusion

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Software Test Engineer

  • Aug 2016 - Present

  Change Configuration Management Team, Chinasoft International. CCM Engineer, Jan 2019 – until present • Perform the configuration changes in CRM & iCBS systems based on Marketing Service Request. • Develop and execute functional test scenarios and test cases based on Service Request. • Provide initial response, operational assistance, and development of configuration workarounds and/or resolutions. • Prepare the weekly & monthly report for daily BAU service request. • Deliver and documenting the solutions for non-technical staff such CSI business partners (Digi) and upper management. • Provide clear summary of Proof of Concepts (POC) test results for stakeholders. • Create and maintain process and procedure documentation related to configuration process. Show less



Huawei

• China
• Telecommunications
• 700 & Above Employee

• Front Level

  • Nov 2014 - May 2015

  - Support for NGBSS Huawei Front Office Management for Digi Telecommunication Malaysia (MS Team).- Issue tracking, Tickets follow-up and escalation to Higher Management such as SLM or FRC for any minor, major and critical issues.- Troubleshoot for day to day issues assigned by Fast Recover Center (FRC) and prepare more detail information for escalation to Higher Management.- Preparation of Weekly, Monthly System/Service/Incident/Complaint Management reports.- Monitoring i2000 and reports for related team for alarms occurring especially for unclear major and critical alarms.- Voucher management, processing voucher orders from customer to generate soft pins.- Support SLM for SIM loading and DSO task. Show less

• Business Support System Engineer

  • May 2014 - Nov 2014

  - A member for Customer relationship Management System (CRM) team.- Do system operation step by step according Test Case document provided by test team, verify system function, process etc, correct or not.- Record system issues such as Bug, wrong result etc. to standard test recording template provided by test team, output testing report and upload to Test Process Tracking System.- Finish testing task on time arranged by test team.- Responsible to communicate with function owner to describe and clarify issue situation produced in testing process, track issues until resolved.- Other related tasks which assigned by Huawei from time to time.- Involves in Postpaid/ Prepaid Cutover and is in Active Verification team. Show less