Program Manager-Settlement & Integration

• Apr 2023 - Present

Program Lead-Settlement and Integration

• Apr 2019 - May 2023

• Lead and coach the team of Settlement Practitioners with culturally appropriate manner in daily operation of the program activities.• Determine gaps in service deliveries through consultation with coworkers, newcomers, and other stakeholders, develop program planning and activities to address the identified gaps and create timelines of implementation plan and supervise the frontline team in implementation process.• Plan and lead to organize community connection events like 'Diversity Health Fair', 'Diversity in Workplace Culture Fair', Family Dynamic Forum' and other information and orientation group activities.• Lead the team to develop activity reporting tools, supervise data entry to iCARE, internal record keeping system and outcome measurement framework.• Coach the settlement practitioners to deliver everyday one-on-one support services to the newcomer clients.• Attend collaborative meetings with project partners, prepare periodic project reports and maintain documentation upon the senior management’s guidance.• Participate in leadership team meeting and contribute to develop program policies, emergency response policies and protocols and work proactively in Coordinated Response Team to address any urgent and important situations.• Supervised and mentored small centers’ staff and built relationship with local agencies and stakeholders including small city council the initial phase of program expansion to small centers. Show less

Program Coordinator, Settlement & Integration

• Jun 2014 - Mar 2019

• Coordinated and motivated a team of Settlement Practitioners to deliver direct support services to the newcomer population and connect them with other available resources in the city in the process of newcomers’ settlement journey in Canada.• Built relationship with other service providers and community organizations to develop meaningful partnerships and collaborations to provide holistic support to new immigrants, adding value to service.• Developed and implemented an extensive outreach strategy and trained team members for effective implementation.• Encouraged and enriched the roles of team members to work independently strengthening their leadership capacity. • Worked with the program staff and community leaders to develop mini community development projects called Community Initiatives (CI), monitored those projects, and connect supports and resources to strengthen their capacities to advocate themselves to bridge gaps with the mainstream community.• Developed and facilitated periodic team training sessions enhancing productivity and accountability.• Supervised and monitored agency’s internal database system, data entry to iCARE and created periodic reports demonstrating outcome of the overall program. Show less

Project/Site Coordinator, Children & Youth Program

• Nov 2013 - May 2014

• Prepared and coordinate overall project activities and supervise project staff for running project activities such as leadership and life skills workshops for newcomer students in the schools.• Planed and organize Spring/Summer/Winter camps for newcomer students and recruit camp staff, guest facilitator and volunteers.• Attended meetings with school administration, community organizations, community members, and parents for implementation of planned activities and for overall development of youth.• Supervised community animators and outreach coordinator for parent’s engagement, community initiatives projects, and report project details to program manager. Show less

ESL Instructor

• Aug 2013 - Feb 2014

ESL Instructor at Northern Alberta Institute of Technology ESL Instructor at Northern Alberta Institute of Technology

Immigrant Services (Internship and Volunteer)

• Sep 2012 - Apr 2013

- Organized and facilitates citizenship test preparation workshops - Provided information and referrals, conduct individual counselling and assist with setting goals for clients - Assisted with community outreach, marketing events and community partnerships - Assisted clients in writing resume and cover letter - Organized reference library and provides administrative support using customized database - Organized and facilitates citizenship test preparation workshops - Provided information and referrals, conduct individual counselling and assist with setting goals for clients - Assisted with community outreach, marketing events and community partnerships - Assisted clients in writing resume and cover letter - Organized reference library and provides administrative support using customized database

Settlement Services (Internship)

• Jan 2012 - Apr 2012

- Provided information and referrals to clients, and conducted individual counselling - Greeted clients and performed reception duties - Supported seniors' meal program and advocate for their needs - Provided administrative supported using customized database - Assisted clients in writing resume and cover letter - Provided information and referrals to clients, and conducted individual counselling - Greeted clients and performed reception duties - Supported seniors' meal program and advocate for their needs - Provided administrative supported using customized database - Assisted clients in writing resume and cover letter

Teacher/Instructor

• Aug 2004 - May 2010

- Full time teacher in English Literature department - Created lesson plans, provided assignments to students and conducted exams - Conducted activities for regular poetry/prose competition and journal writing - Assisted faculty co-ordinator and office management in administrative tasks - Full time teacher in English Literature department - Created lesson plans, provided assignments to students and conducted exams - Conducted activities for regular poetry/prose competition and journal writing - Assisted faculty co-ordinator and office management in administrative tasks