Experience

Mullan Lighting

• Ireland
• Design
• 1 - 100 Employee

• Process Engineer

  • Mar 2022 - Present

• Product Design Engineer / Production and Manufacturing Engineer

  • Nov 2019 - Present

  * Designed and developed New and Bespoke Lighting projects* Oversaw the production of bespoke projects by streamlining the manufacturing process.* Created efficient production and manufacturing process to increase productivity and decrease waste.* Developed innovative methods to streamline manufacturing and decrease production costs.* Implemented new production technologies to increase efficiency and quality.* Assisted and led team of production and manufacturing personnel to achieve production goals.* Co-ordinated with the suppliers and external resources.* Provided technical expertise on the development of the manufacturing process, equipment selection and functionality.* Liased with suppliers to produce bespoke and standard lighting.



Prakal educational media

• Bangalore

• Business Development Executive

  • Nov 2016 - Nov 2019

  • Developed an educational based mobile application “Wallposter” which is been used by students in schools and Universities. • Successfully secured approximately €10000 (₹750000 INR) from early angel investment. • Adapted the Agile methodology for the product development and execution by which application development cost was slashed by 15%. • Acquired new businesses by making sure all modifications are addressed and developed negotiating strategies by coordinating prospects goals and requirements with company objectives and procedures. • Planned and coordinated the implementation of business plans and the penetration of new market. Developed and managed relationships with potential service providers and explored cost. • Worked on the technical aspect of the application in terms of outlook, features and configuration. • Marketing of the product via social media platforms such as Facebook, Instagram, Twitter etc. Developed a website using HTML and CSS and contributed to the content creation. • Generated new business for the firm via cold calls, in-person visits, referrals from contacts and networking on social media.



Convergys

• United States
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Technical Support Associate

  • Jul 2015 - Oct 2016

  • Worked in a fast-paced environment to take technical calls from Microsoft customers from EMEA and North America. • Provided assistance by troubleshooting for Windows OS and Microsoft Office related technical issues by taking remote access. • Took inbound calls, dealt with questions efficiently and effectively and inputting data into the ICT systems. Resolved customer complaints and concerns with strong verbal and negotiation skills. • Maintained 75% above average customer satisfaction in post call surveys. Used deep compassion and listening skills for best customer experience. • Displayed courtesy and strong interpersonal skills with all customer interactions. Maintained composure and patience in the face of a difficult customer. • Followed up with customers to make sure the issue is resolved. Assisted a team of 10 members.