Experience

Proclaim Insurance Surveyors and Loss Assessors Private Limited

• India
• Insurance
• 1 - 100 Employee

• Senior Manager

  • Sep 2023 - Present



InsuranceDekho

• India
• Insurance
• 700 & Above Employee

• Claims Team Lead

  • Dec 2022 - Sep 2023

  Team Lead - (Fire, Marine, Engineering, Workmen's Compensation, Travel & Miscellaneous Claims) Insurance Dekho, where I found a platform to serve disturbed Insureds and helped them to get their claim payments successfully from Insurance companies as per the policy Terms & Conditions with my great negotiation & problem solving skills. It brings joy to my heart to take the burden off of the insured and suggest them the best of my knowledge for their claims in times of need. 1. Good knowledge about the Insurance Industry & Non Motor SME Claims. 2. Built claims processes from login to logout. 3. Supervising my claims team by establishing priorities, scheduling and assigning work, & coaching team members in reviewing, analyzing, negotiating & settling claims in compliance with Claims Quality Standards. 4. To maintain Productivity & Performance of the team. 5. Strong expertise in Team Handling & Supervision 6. Monthly/Weekly Training Sessions to my team members about new Products & Processes. 7. Submitting Daily Data Report of tickets & claims to Claims Head & CEO. 8. Ensuring timely resolution of Insured's escalations within given TAT. 9. Ensuring claims payments are made to the Insureds on time. 10. To achieve positive feedback from Channel Partners & Insureds. 11. Fraud Control by identifying suspicious clients. 12. Conduct reviews and appraisals, handle resourcing issues. Show less



COGS GLOBAL

• India
• Insurance
• 1 - 100 Employee

• Assistant Claims Manager

  • Mar 2017 - Jun 2022

  RESPONSIBILITIES IN SURVEYORS 1. Timely surveys coordination of various Marine, Fire & Miscellaneous Claims. 2. Examining the loss event vis a policy T&C. 3. Commenting on the admissibility & applicable warranties /conditions in the policy. 4. Prepare ILA to ascertain the loss reserve & advice the same to the Insurance Company. 5. LOR & subsequent Reminders to Insured /Brokers to get required documents to finalize the claims. 6. Advising the Insured and the Insurer about the loss minimization to avoid further losses. 7. Assessing the liability of loss based on policy contract & all required documents. 8. Satisfying queries of the Insured and Insurers/ Brokers. 9. Coordination with salvage Buyers/Insurer / Insured for timely disposal of salvage. 10. Giving reasons for repudiation of claim, in case of claim is not covered under the policy. 11. Maintain MIS & analysis of claim status on daily basis. 12. Taking expert opinions wherever required in critical claims. 13. Taking consent on assessment from Insured & submit Final Survey Report to the Insurance Company within TAT. Show less



Absolute Insurance Surveyors and Loss Assessors Pvt Ltd

• India
• Insurance
• 100 - 200 Employee

• Senior Executive Claims

  • Jul 2015 - Oct 2016