Experience

Surgical Directions

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Director

  • Mar 2023 - Present

• Engagement Manager

  • Mar 2022 - Mar 2023

• Business Consultant

  • Jun 2019 - Mar 2022

  Perioperative surgical consulting



Kaiser Permanente

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Administrative Fellow

  • Jun 2018 - Mar 2019

  Responsible for supporting the telemedicine and virtual care team to implement video visits for various departments across the region Leading the implementation of video visits for peritoneal dialysis patients within the Mid-Atlantic region Aiding to develop and design a new workflow for all new visit or modified visit requests within the Mid-Atlantic region Working with the telemedicine team to re-develop the regional multi-visit request form used to submit a new request Collaborating with chief of podiatry and clinical operational manager to implement a multidisciplinary clinic Built a health plan champion list of providers and started a communication channel with the high utilizers of video visits to discuss advantages of becoming a champion. Worked with physical therapy and rehabilitation operational managers to improve member demographic capture rates in Northern VA service area Analyzed vascular tech utilization rates and collaborated with the chief of vascular surgery, general surgery, and clinical operational manager to develop a new staffing template to increase efficiency Analyzed ophthalmology retinal procedure data and assessed utilization between Northern VA and DC medical centers Observed nail clinic work flows in Northern VA and DC service areas to assess areas of improvement



PRINCE WILLIAM FOOT & ANKLE CENTER, PC

• United States
• Medical Practices

• Administrative Assistant

  • Jun 2017 - Aug 2017

  Gained experience on routine operations of outpatient services Managed patient flow, scheduling, and appointments Developed strong administrative skills including patient record management, insurance policies, and covered services Gained experience on routine operations of outpatient services Managed patient flow, scheduling, and appointments Developed strong administrative skills including patient record management, insurance policies, and covered services



VHC Health

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Intern - Quality Improvement and Patient Safety

  • May 2017 - Aug 2017

  Helped to perform a gap analysis to drive a program on preventing pressure ulcers/injuries Analyzed "Return to OR" data reports and how quality can improve readmissions Assisted in preparing for Joint Commission Surveys Conducted a root cause analysis on the scheduling process within Radiology Aided in implementing a new workflow process for specimen collection in the OR Trained on conducting a thorough investigation of a serious safety event Helped to perform a gap analysis to drive a program on preventing pressure ulcers/injuries Analyzed "Return to OR" data reports and how quality can improve readmissions Assisted in preparing for Joint Commission Surveys Conducted a root cause analysis on the scheduling process within Radiology Aided in implementing a new workflow process for specimen collection in the OR Trained on conducting a thorough investigation of a serious safety event



Virginia Hospital & Healthcare Association (VHHA)

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Intern - Quality Improvement and Patient Safety

  • Jul 2015 - May 2017

  Compiled data for the Stopping Sepsis Initiative project from Virginia hospitals Gathered hospital data from the PSO safe sleep audit tool for infants in cribs Collaborated with the patient and family experience forum to help develop a tool that highlighted the goal of achieving the 4 C’s (compassion, care, patient-centered, and comfort)” within Virginia hospitals Collected and analyzed HCAHPS data from Virginia hospitals Compiled data for the Stopping Sepsis Initiative project from Virginia hospitals Gathered hospital data from the PSO safe sleep audit tool for infants in cribs Collaborated with the patient and family experience forum to help develop a tool that highlighted the goal of achieving the 4 C’s (compassion, care, patient-centered, and comfort)” within Virginia hospitals Collected and analyzed HCAHPS data from Virginia hospitals



VCU Health

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Research Intern

  • May 2014 - Aug 2014

  Only representative from VCU of a nationwide selection for the internship Collected and analyzed patient data to see effectiveness of a tool used for pneumonia treatment Only representative from VCU of a nationwide selection for the internship Collected and analyzed patient data to see effectiveness of a tool used for pneumonia treatment