Experience

Expedia Cruises

• Canada
• Travel Arrangements
• 700 & Above Employee

• Cruise Councler Specialists

  • May 2013 - Present



Casino World Travel

• Reservation Agent

  • Mar 2006 - Present

  1. Burst tickets and ensure correct formatting/dates of tickets processed. 2. Book hotel and rental car reservations for various corporate clients. 3. Use on-line engines to process tickets. 4. Create bundled packages that are unique to Supreme Clientele Travel and Casino World Travel 5. Respond to customer service requests and assist travelers with all needs. 1. Burst tickets and ensure correct formatting/dates of tickets processed. 2. Book hotel and rental car reservations for various corporate clients. 3. Use on-line engines to process tickets. 4. Create bundled packages that are unique to Supreme Clientele Travel and Casino World Travel 5. Respond to customer service requests and assist travelers with all needs.



Supreme Clientele

• 350 5th Avenue New York, NY 10018

• Owner

  • Jan 2004 - Present

  Supreme Clientele is a company formed of several key market segmants; Travel, Telecommunications, Entertainment and Retail. Since its founding in Ridgewood NY, 2005, Supreme Clientele has become the leading service provider and supplier of these markets- with several offices nationwide, including the U.S. Headquarters in New York City, NY. Supreme Clientele provides clients with a plethora of services including travel and transportation arrangements, relocation services, gift ordering/delivery, entertainment tickets, arranging events, telecommunication services and other services that are frequently demanded by this demographic. Show less



Supreme Clientele Travel

• Owner/Travel Coordinator

  • Jan 2004 - Present

  · Collect payment for transportation and accommodations from customer.· Book transportation and hotel reservations, using computer terminal or telephone.· Plan, describe, arrange, and sell itinerary tour packages and promotional travel incentives offered byvarious travel carriers.· Knowledge of principles and methods for showing, promoting, and selling products or services. Thisincludes marketing strategy and tactics, product demonstration, sales techniques, and sales controlsystems.· Prepare and review operational reports and schedules to ensure accuracy and efficiency.· Plan, administer and control budgets for contracts, equipment and supplies.· Develop, implement, modify, and document recordkeeping and accounting systems, making use ofcurrent computer technology.· Compile employee time, production, and payroll data from time sheets and other records Show less

• Reservation Agent

  • Jan 2004 - Present

  Developed and managed a Corporate and Leisure portfolio of customers seeking cost-effective, knowledgeable travel consultation specifically in the areas of flight arrangements, hotel accommodations, car rentals, train tickets, cruises, resorts, tour packages, restaurants, and excursions. Collaborated with vendors to promote exclusive travel packages offered only through Supreme Clientele Travel, encompassing resorts, cruise lines, and tours through Sandals, Club Med, Beaches, Allegro, Carnival, Royal Caribbean, Celebrity, Princess, Trafalger, Tauck, Central Holidays, Globus, and Islands in the Sun. Conducted comparative evaluations of worldwide travel markets and trends to keep apprised of real time changes and global events directly impacting travel schedules, the economic climate, and consumer attitudes. Coordinated standard/electronic customer and vendor communications to promote packages, close sales, confirm reservations, generate itineraries and correspondence, process payments, and issue tickets. Processed special requests to provide general and special customer populations with supportive services throughout all phases of travel with ground, air, and ocean-bound vendors. Utilized proprietary reservation system, Internet, and vendor websites to research and report on pricing, availability, features, hotel profiles, resorts, cruise lines, tour itineraries, geographical facts, sightseeing tours, health issues, weather forecasts, currencies, entry-requirements, travel advisories, and special events. Contributed to the workplace administratively from new employee training to billing disputes and collections, authorized competitive price adjustments, and negotiated exclusive wholesale arrangements with vendors. Show less

• Sales

  • Jan 2004 - Present

  Negotiated wholesale or group travel fares to attract more business. Specialized in discount travel packages for companies, civic groups, clubs, and other organizations.Advertising:Designed new advertising strategy to target young professionals. Utilized demographic information and recent travel statistics to formulate more effective advertising copy and select more effective ad placements.Budgeting:Planned budgets various programs. Negotiated with hotels and cruise-lines, resulting in lower contract prices, and a 10% reduction in operational expenses. Formulated initial budget estimates and quarterly budget projections. Show less