IT Support Technician

• Aug 2022 - Present

 Delivers, sets up, installs, modifies, maintains, and services, desktops, laptops, other mobile computing devices, scanners, printers, audio-video equipment, and other related peripherals or devices.  Experience with PMI (Preventive Maintenance Initiative) for Intrado(911), Mercer, CBRM etc.  Admin role in Sherweb, keypass, lastpass.  Monitoring Webroot, Bitdefender admin account (Approximately 40-50 clients).  Resolves complex client issues related to desktop and laptop computers, and related software and servers.  Performs Active Directory maintenance.  Email (Office 365, Exchange, Archiving, SPAM filtering)  Define the network, software, and hardware requirements.  Fix hardware and software problems.  Experience with the Preventive Maintenance Initiative at various corporate and public sector.  Working with IBM projects - -Sobeys ISP and workstation migration Project. -Different type of networking device setup for TD, Scotia, Bank of Montreal etc. Show less

Sales Representative

• Apr 2022 - Oct 2022

- Customers should be engaged and educated about product usage. - Distribute brand information to customers and answer queries or inquiries. - Daily/monthly sales targets are your responsibility. - Investigate and respond to competition activity. - Prioritize and schedule proactive calls to the accounts of the organization. - Maintain a contact database with up-to-date profiles, notes, and other pertinent information. - Learn about the firm's markets and goods, and hone your selling talents. - Match sales prospects involving numerous sales agents that cover other products. - Customer pricing contracts with third-party providers at a discount. Show less

Data Specialist

• Apr 2022 - Jul 2022

• Working on the Microsoft Teams and G-Suite applications. • In The Jira software applications, create tickets and troubleshoot problems. • Add tags to photographs of live and machine training. • Add non-live photos to the tags. • Using advanced MS Excel, clean and update the dataset to meet the needs of the clients. • Accurately retrieve the requested data from the related dataset. • QA AVS results. • Maintain speed and accuracy in accordance with established guidelines. • Interact with and support fellow team members. • Achieve weekly efficiency ratings by studying and staying up to date on new goods from new and old retailers. Show less

Clerk

• Jan 2022 - Apr 2022

• Greeting Clients, given item information, and directed to the item's position in the store. • Discard Product, Spot Check, Inventory Check. • According to corporate policy, discard any expired things and offer near-expired items on special promotions. • Monitor daily price changes and, if needed, handle the register. • Greeting Clients, given item information, and directed to the item's position in the store. • Discard Product, Spot Check, Inventory Check. • According to corporate policy, discard any expired things and offer near-expired items on special promotions. • Monitor daily price changes and, if needed, handle the register.

Senior Officer

• Jan 2020 - Dec 2021

Officer

• Apr 2017 - Jan 2020

Branch System Administrator: • Troubleshooting on Mac OS, Windows 10, iOS, and Android. Troubleshooting on various SaaS tools (Google Workspace, Office 365).• Installing and configuring computer hardware, software, systems, networks, printers, and scanners. • Monitoring and maintaining computer systems and networks. Maintains customer records by updating information.• Repairing and replacing equipment as necessary. • Testing new technology. • Conduct consistent network backup operations.• Planning and undertaking scheduled maintenance upgrades.• Setting up accounts for staff, educating them on login, and resolving issues arising. • Investigating, diagnosing, and solving computer software and hardware faults.• Maintaining records of software licenses.Investment officer & Customer service :Encourage high sales and good customer service practices. Resolve customer complaints via phone, email, mail, or social media. Confirming an applicant's creditworthiness. Research lenders to find the lowest rate possible for investment. Maintaining effective communications with customers throughout the investment process. Involved in marketing campaigns to attract new investment applications. Building up a quality network of business relationships. Filling in investment documentation and paperwork. Providing an array of financial services to individuals and small businesses. Negotiating investment terms and conditions with customers and lenders. Evaluating investment applications. Giving advice to clients who are experiencing financial problems and behind with their repayments. Working out investment payment schedules. Keeping all customer information confidential. Show less

First Executive Officer

• Jan 2016 - Apr 2017

Officer

• Aug 2012 - Jan 2016

IT Officer:• Inward & Outward EFTN (Electronic Fund Transfer). • To support the branch IT & operational application-related issues.• Daily contact in the IT service desk with your colleagues.• Troubleshooting on Mac OS, Windows 10, iOS, and Android. Troubleshooting on various SaaS tools (Google Workspace, Office 365). • Configuring, troubleshooting, and setting up hardware. • On- and Off-boarding of IT services. Collaborating on all kinds of exciting projects across the organization and across teams. • Good understanding of computer systems, mobile devices, and other tech products. • Ability to diagnose and troubleshoot basic technical issues.• Good understanding of computer systems, mobile devices, and other tech products.• Ability to diagnose and troubleshoot basic technical issues. • Basic network troubleshooting and assistance. • General user tech support. • Participate in development projects, such as application rollouts and IT security enhancements.Investment officer:Manage the organization’s corporate purchasing credit card program such as the issuance, renewal, and modification; cancellation, records retention, and distribution lists; compliance issues and customer service (credit limit increases, policy interpretation, exception transaction processing, etc.) Analyze applicants' financial status, credit, and property evaluations to determine the feasibility of granting loans. Discusses products offered and ensures customer satisfaction. Show less

System Engineer

• May 2011 - Jul 2012

Hardware Installation, Integration & Commissioning of Microwave Mini Link for Ericsson Robi Axiata Ltd Project. Transmission and Redeployment sites installation & rectification finally make the document also handed to customer. ( BTS Ericsson ) Project Work for Ericsson Bangladesh Operations. Manage and monitor all installed systems and infrastructure. Install, configure, test, and maintain operating systems, application software, and system management tools. Hardware Installation, Integration & Commissioning of Microwave Mini Link for Ericsson Robi Axiata Ltd Project. Transmission and Redeployment sites installation & rectification finally make the document also handed to customer. ( BTS Ericsson ) Project Work for Ericsson Bangladesh Operations. Manage and monitor all installed systems and infrastructure. Install, configure, test, and maintain operating systems, application software, and system management tools.