Experience

Chapter One Education

• Education
• 1 - 100 Employee

• Career support intern

  • Jan 2023 - Present

  - Responding to customer queries and requests through the company's official email address and website sign-ups. - Interviewing students before reviewing students’ resumes to give advice on key improvements. Working closely with a QEAC (Qualified Education Agent Counsellor) to give the appropriate advice on the next steps after graduation including what industry the students can get into. - Attending information sessions or business events hosted by school partners as requested. - Liaising with the accounting team to issue quotations for the resume consulting service. - Proposing new ways of working and developing new internal standards where necessary.



C9 Chocolate & Gelato

• Australia
• Hospitality
• 1 - 100 Employee

• Customer Service Staff

  • Mar 2022 - Present

  - Assisting the shop manager with inventory management, including stock taking, reconciling and dealing with suppliers for restocking. - Attending the customers and handling issues with professional manners. - Liaising with the internal and external stakeholders including operations and suppliers to ensure the smooth run of the workflows. - Training new frontline staff at the franchisees’ for the best practices and standards. - Overseeing the daily tasks and generating sales reports for the owner at the end of the day.



SPAGO

• Sydney, New South Wales, Australia

• Customer Service Staff

  • Apr 2022 - Oct 2022

  - Building rapport with the customers while adhering to internal service standards. - Handling angry customers and complaints with professional manners. - Maintaining WHS (Work, Health and Safety) standards at the workplace. - Building rapport with the customers while adhering to internal service standards. - Handling angry customers and complaints with professional manners. - Maintaining WHS (Work, Health and Safety) standards at the workplace.



CARSOME

• Malaysia
• Internet Marketplace Platforms
• 700 & Above Employee

• Sourcing Manager

  • Mar 2020 - Mar 2022

  - Leading a team of 10 people to facilitate the auction, to manage business partners, and to meet the sales target, resulting in 10x up in sales.- Working with the internal IT team to develop a user-friendly in-house system.- Performing in-depth analysis and research on used cars market, models, and authentication.- Liaising with financial services providers (e.g. Tisco) along the auction and sales processes.

• Senior Sourcing executive

  • Jan 2021 - May 2021



OYO

• India
• Technology, Information and Internet
• 700 & Above Employee

• Business Development Manager

  • May 2019 - Mar 2020

  - Seeking partnership opportunities with hotel businesses who may need help with marketing and sales. - Ensuring that all marketing materials and communications aligned with the brand guidelines. - Negotiating the deal and agreement, including commission rate and renovation plans. - Acting as a point of contact for finance, contract, and IT teams. - Seeking partnership opportunities with hotel businesses who may need help with marketing and sales. - Ensuring that all marketing materials and communications aligned with the brand guidelines. - Negotiating the deal and agreement, including commission rate and renovation plans. - Acting as a point of contact for finance, contract, and IT teams.



Arincare Co.,Ltd

• Thailand
• Wellness and Fitness Services
• 1 - 100 Employee

• Senior Customer Support

  • Feb 2017 - Apr 2019

  Arin Care is a start-up company offering automation as solutions for drug store tedious operations. Training and supervising team members, building rapport with potential clients, and being a point of contact for other internal teams are main responsibilities as a senior customer support. Arin Care is a start-up company offering automation as solutions for drug store tedious operations. Training and supervising team members, building rapport with potential clients, and being a point of contact for other internal teams are main responsibilities as a senior customer support.



Nok Air

• Thailand
• Airlines and Aviation
• 200 - 300 Employee

• Ground Attendant

  • Jun 2014 - May 2016

  Nok Air is one of the most well-known Thai airways, operating mostly domestic services out of Bangkok's Don Mueang International Airport. Nok Air is one of the most well-known Thai airways, operating mostly domestic services out of Bangkok's Don Mueang International Airport.