Experience

Australian Financial Complaints Authority

• Australia
• Financial Services
• 500 - 600 Employee

• Customer Service Officer/ Registration Officer

  • Feb 2023 - Present



Macquarie Group

• Australia
• Financial Services
• 700 & Above Employee

• Wealth Consultant

  • Jul 2022 - Mar 2023

  Have 10 years of experience in the financial services industry across banking, credit reporting, insurance and superannuation. This is across various countries such as India, New Zealand and Australia. Have 10 years of experience in the financial services industry across banking, credit reporting, insurance and superannuation. This is across various countries such as India, New Zealand and Australia.



Mercer Australia

• Australia
• Financial Services
• 400 - 500 Employee

• Helpline Consultant

  • Sep 2018 - Jun 2022

  3 years & 9 months of experience in TWUSUPER and 1 month of experience in MST as a new starter at Mercer in the position of a Helpline Consultant. The role involved engaging with members of Transport Worker’s Union and financial advisors on a daily basis, providing them with information ranging from fees and investment returns to insurance and fund details. The role involved explaining and communicating key superannuation concepts linked with member accounts to both members and financial advisors, generation of advisor summaries, processing roll in requests and transferring calls to the General Advise (GA) team for advise related to setting up of pension accounts, contributions, insurance and investments. Have also worked in the position of customer care , case managing complex situations. Have also worked in the email team of TWUSUPER, assisting with email inquiries of members, advisers and employers. Show less



Suncorp Group

• Australia
• Financial Services
• 700 & Above Employee

• Customer Value Specialist

  • Nov 2016 - Aug 2018

  One and a half years of experience in a business insurance specialist role with Suncorp. It involved handling of inbound calls of GIO and AAMI business customers. The role also involved analysis of business occupations in line with underwriting considerations, to sign up potential customers for a new business, as well as upselling and endorsing of covers on existing policies. One and a half years of experience in a business insurance specialist role with Suncorp. It involved handling of inbound calls of GIO and AAMI business customers. The role also involved analysis of business occupations in line with underwriting considerations, to sign up potential customers for a new business, as well as upselling and endorsing of covers on existing policies.



Veda (now Equifax)

• Information Services
• 100 - 200 Employee

• Customer Service Representative

  • Aug 2012 - Apr 2014

  Processing and tidying of consumer credit files at Veda, New Zealand. My job with Veda had to do with credit reporting for consumers in New Zealand. This was a phone based role and involved handling complex consumer queries in the Public team- explaining, updating and working on the consumer credit reports. Processing and tidying of consumer credit files at Veda, New Zealand. My job with Veda had to do with credit reporting for consumers in New Zealand. This was a phone based role and involved handling complex consumer queries in the Public team- explaining, updating and working on the consumer credit reports.



Accor Advantage Plus

• India
• Consumer Services
• 1 - 100 Employee

• Loyalty Consultant

  • Dec 2010 - Apr 2011

  I worked for Accor Advantage Plus New Zealand, in the capacity of a Loyalty Consultant. The role involved selling Loyalty membership cards and cold calling. I worked for Accor Advantage Plus New Zealand, in the capacity of a Loyalty Consultant. The role involved selling Loyalty membership cards and cold calling.



HSBC HDPI

• India

• Customer Service Executive

  • Oct 2006 - Jun 2010

  Have worked with HSBC Electronic Data Processing India (EDPI) for close to four years in three different banking processes as a customer service executive. I have been a product advisory for the Household Card Services process with HSBC for its various financial products such as Cards to Mortgage (C2M) , Household Auto Finance (HAF) as also auto finance which HSBC offered to its exclusive card holders in a tie up with General Motors (GM). Have worked with HSBC Electronic Data Processing India (EDPI) for close to four years in three different banking processes as a customer service executive. I have been a product advisory for the Household Card Services process with HSBC for its various financial products such as Cards to Mortgage (C2M) , Household Auto Finance (HAF) as also auto finance which HSBC offered to its exclusive card holders in a tie up with General Motors (GM).