Experience

AXIANTA Financial Partners

• Financial Services
• 100 - 200 Employee

• Senoir Account Executive

  • Feb 2021 - Present

  Consulting and advising about an individual's or entity's finances. Help individuals and companies reach their financial goals sooner by providing their clients with strategies and ways to create more wealth. Consulting and advising about an individual's or entity's finances. Help individuals and companies reach their financial goals sooner by providing their clients with strategies and ways to create more wealth.



World Financial Group (WFG)

• United States
• Financial Services
• 700 & Above Employee

• Senoir Account Executive

  • Feb 2021 - Present

  Offering specialized financial guidance and advice and complete financial needs analyses. Creating and explaining customized plans by utilize knowledge of tax investment strategies. Assessing clients' financial portfolios. Encouraging clients to invest in the future. Provide intermediary services between companies and clients. Provide good customer service to maintain and retain clients. Interview prospective clients to gather data about clients Analyze the client’s current portfolios and make recommendations. Assist clients during the claims process and maintain electronic and paper records. Show less



Army Navy Country Club

• United States
• Hospitality
• 1 - 100 Employee

• Food And Beverage Supervisor

  • Apr 2021 - Jul 2021

  * Responsible for all of the business operations of a dining establishment. * Training, and managing employees, as well as overseeing inventory, including food and beverages, supplies and other restaurant equipment. * Resolving customer complaints regarding food quality and service and making sure the business complies with health and food safety regulations. * Responsible for all of the business operations of a dining establishment. * Training, and managing employees, as well as overseeing inventory, including food and beverages, supplies and other restaurant equipment. * Resolving customer complaints regarding food quality and service and making sure the business complies with health and food safety regulations.



Thai Sisters Restaurant

• United States
• Restaurants

• Restaurant Manager

  • Jul 2018 - Jan 2021

  • Establishes restaurant business plan by surveying restaurant demand; conferring with people in the community; identifying and evaluating competitors; preparing financial, marketing, and sales projections, analyses, and estimates. • Attracts patrons by developing and implementing marketing, advertising, public and community relations programs; evaluating program results; identifying and tracking changing demands. • Controls purchases and inventory by meeting with account manager; negotiating prices and contracts; developing preferred supplier lists; reviewing and evaluating usage reports; analyzing variances; taking corrective actions. • Maintains operations by preparing policies and standard operating procedures; implementing production, productivity, quality, and patron-service standards; determining and implementing system improvements. • Maintains patron satisfaction by monitoring, evaluating, and auditing food, beverage, and service offerings; initiating improvements; building relationships with preferred patrons. • Accomplishes restaurant human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining management staff; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures. • Maintains safe, secure, and healthy facility environment by establishing, following, and enforcing sanitation standards and procedures; complying with health and legal regulations; maintaining security systems. Show less



Sheraton Hotels & Resorts

• United States
• Hospitality
• 700 & Above Employee

• Front Desk Associate

  • Aug 2017 - Mar 2018

  • Register guests and assigns rooms and accommodates special requests. • Assists in preregistration and blocking of rooms for reservations. • Thoroughly understand and adheres to proper credit, check- cashing, and cash handling policies and procedures. • Understands room status and room status tracking. • Knows room locations, types of rooms available, and room rates. • Must be sales-minded. Presents options and alternatives to guests and offers assistance in making choices. • Uses suggestive selling techniques to sell rooms and to promote other services of the hotel. • Knows the location and types of available rooms as well as the activities and services of the property. Coordinates room status updates with the housekeeping department by notification housekeeping of all check outs, late checkouts, early check-ins, special requests, and day use rooms. • Possesses a working knowledge of the reservations department. Takes same day reservations and future reservations when necessary. Knows cancellation procedures. • Maintains guest room key storage, and maintains and supervises access to safe deposit boxes. Show less



All Nippon Airways

• Japan
• Airlines and Aviation
• 700 & Above Employee

• Passenger Service Supervisor

  • Oct 2010 - Jan 2016

  • Ensured airport is maintained in compliance with FDOT/FAA standards and emergency procedures. • Inspected grounds daily for deficiencies and safety hazards and ensured repairs are conducted. Processed daily mail and invoices and prepared daily operations report. • Supervised all airport operations in order to ensure compliance with all applicable federal, state and local rules and regulations. • Coordinate and participating with all Star Alliance airlines to maintain and update all rules and regulations. • Handling and problem solving of any irregularity which may be occurred in the daily operation. • Directed the development of programs and activities designed to promote airline to attract additional activity and business at the airport. • Maintain financial records, office inventories, handling of the baggage report. • Compose and distribute inter-departmental memorandums (e-mail, documentary and voice) ensuring timely delivery and receipt of important information while at the time maintaining confidentiality. • Training and supervise new passenger service agent staffs to understand and perform the duties of daily operation. Show less



Swissport

• Switzerland
• Airlines and Aviation
• 700 & Above Employee

• Passenger Service Agent

  • Dec 2009 - Sep 2010

  • Participating in formal classroom training on a complex computerized reservation system, and in techniques of reservation/ticketing procedures, rules and regulations. • Meet company and social standards of dress and conduct standards as well as times while representing the company either on or off the job. • Handles customer interaction by providing pertinent travel information via the telephone and face-to-face contacts. • Providing assistance and related customer services at the ticket counter, gate and baggage areas, and concourse of the airline they serve. • Servicing customers by performing meet and greets, checking, aircraft boarding and deplaning, ticketing, baggage service, making boarding, deplaning and public announcements. • Providing connecting flight information and direction assistance. Handling and resolving all others flight’s issue. • Follow and enforce security and hazardous material regulations as locations to ensure the safety and integrity of customer and company property, as well as company/other aircraft and facilities. • Maintain facilities and equipments so as to ensure a neat, safe, efficient operation environment. • Assist with on the job training of new employees. Show less



Kenneth Cole Productions

• United States
• Retail Apparel and Fashion
• 400 - 500 Employee

• Retail Sales Specialist

  • Oct 2009 - Jan 2010

  • Be responsible for maintaining outstanding customer service as per Company standards, generating sales, merchandising, and safeguarding company assets. • Maintain contact with all clients in the market area to ensure high levels of Client Satisfaction. • Demonstrate ability to interact and cooperate with all company employees. • Build trust, value others, communicate effectively, drive execution, foster innovation, focus on the customer, collaborate with others, solve problems creatively and demonstrate high integrity. • Maintain professional internal and external relationships that meet company core values. • Proactively establish and maintain effective working team relationships with all support departments. Show less