Suntina Brown
Service Coordinator & Inventory Planner at InkJet, Inc.- Claim this Profile
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Topline Score
Bio
Credentials
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eSentire MDR Certified Sales Associate
eSentireFeb, 2022- Sep, 2024 -
Citrix Certified Sales Professional (CCSP)
CitrixJan, 2022- Sep, 2024 -
Dell Sales: Core Client Credential 2021
Dell TechnologiesJan, 2022- Sep, 2024 -
Dell Sales: Data Center Portfolio Credential 2021
Dell TechnologiesJan, 2022- Sep, 2024 -
Dell Sales: Hyper-Converged Infrastructure Credential 2021
Dell TechnologiesJan, 2022- Sep, 2024 -
Sales Associate
CohesityJan, 2022- Sep, 2024 -
Veeam Certified Sales Professional
Veeam SoftwareJan, 2022- Sep, 2024
Experience
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InkJet, Inc.
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United States
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Printing Services
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1 - 100 Employee
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Service Coordinator & Inventory Planner
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Jul 2023 - Present
*Customer service*Scheduling service calls*Generating service-related quotes*Billing for services provided by techs*Inventory planning *Managing CIR’s*Management of vendor warranty returns/replacements/repairs/credits*Machine order management*Salesforce*SAP*Other duties as assigned
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Customer Care Specialist
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Nov 2022 - Jun 2023
•Customer Service•Billing for Services performed by techs • Provide quality service and support to the sales team by placing orders and processing customer quote requests• Assist with billing inquiries, taking credit card payments, tracking orders, sending out replacement invoices,and system troubleshooting• Recommending possible products to meet the customer’s needs, soft selling•Answering calls and directing to appropriate people as needed•New Customer Set Up•Salesforce•SAP•Other duties as assigned Show less
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Lead Janitor
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Jul 2021 - Present
• clean and sanitize entire venue space overnight • organize a team to help with tasks • delegate tasks to team members • ensure everything is done per checklist provided • set up venue space for next event after cleaning *only done on occasional weekends • clean and sanitize entire venue space overnight • organize a team to help with tasks • delegate tasks to team members • ensure everything is done per checklist provided • set up venue space for next event after cleaning *only done on occasional weekends
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Scentsy Wickless Candles
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Manufacturing
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1 - 100 Employee
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Independent Consultant
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May 2019 - Present
Lead consultant • Run as my own business with all associated duties- promoting, customer service, sales, etc Lead consultant • Run as my own business with all associated duties- promoting, customer service, sales, etc
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Office Manager
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Jun 2022 - Oct 2022
• Customer Service • Create workflows in CRM • Create job boards in CRM • Update notes on projects in CRM as applicable • Assign projects to correct job boards in CRM • Keep projects on the job boards moving forward • Create tasks for other employees as needed • Assist in directing other employees • Monitor company emails & whatsapp chats • Assist with maintaining project status to current and correct status • Work directly with owner to maintain project billing and invoicing • Create and send clients weekly updates on current project status • Assist owner with reorganization of company to allow for company growth and better efficiency Show less
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Remake Beauty Studio
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United States
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Office Manager & Body Sculpting Technician
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May 2022 - Oct 2022
Customer service Lipocavitation tech Radio frequency tech Shape me tech Facial contouring tech Lipolaser tech Teeth whitening tech Intimate bleaching tech Chinese cup therapy tech Mesotherapy tech Wood Therapy tech Train new incoming employees Answer phone calls and text messages in between clients Send appointment reminders for the next days appointments Create and maintain folders for clients cash register Schedule appointments get signed consent forms from clients Keep blank copies of consents made Maintain office cleanliness Change bedding and sanitize equipment between clients Weekly inventory Create training documentation Suggestive sales for products offered Maintaining time with clients to keep on schedule Assist with social media marketing campaigns Create product presentation displays Additional duties as required Show less
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Centre Technologies
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United States
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IT Services and IT Consulting
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100 - 200 Employee
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Inside Sales Representative
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Jan 2022 - Mar 2022
• Customer service • Work with C/ Executive Level clients to help determine the needs of their business • Customer refund request forms • Create quotes and send them to customers • Reach out to vendors/ distributors for quotes as needed • Register Deals with partners • SOW requests • BOM requests • Escalate unresolved tickets on behalf of customers • Work with customers under DIR contracts • Schedule meetings • Account maintenance for customers- add/ remove contacts, add/ update locations, etc. • Convert approved quotes to Sales Orders • Create tickets for approved quotes • Create department standard operating documents Show less
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SYKES
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United States
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Outsourcing and Offshoring Consulting
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700 & Above Employee
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Agent
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Jun 2021 - Dec 2021
-Contracted to Bank of America Small Business Deposits Line of Business • Customer service • Weekly trainings for privacy and compliance objectives • Fraud claims • Billing disputes • Debit card maintenance • Account linking • Customer authentication • Account maintenance • Account questions • Research resolutions in database • Zelle support • Online & mobile banking helpdesk tier 1 • Transfer clients to appropriate line of business when needed • Follow laws and protocols while providing assistance to clients • Help answer team questions • Over 300 hours of training courses • Defuse angry/ hostile clients • File complaints when appropriate • Daily end of shift reports • Provide my team with resources I find useful and valuable throughout the day • Adhere to daily schedule • Adhere to customer hold times and average call times • Assist clients with transferring money Show less
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Payless ShoeSource
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United States
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Retail
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Store leader
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Mar 2015 - Nov 2017
• Orient and train new associates on all company policies and procedures • Manage, coach, and supervise 6-8 associates • Prepare and maintain daily cash deposits and logs • Audit preparations • Work directly with District Leader on marketing campaigns • Weekly reports • Develop and maintain sales goals for the day • Customer Service New hire verifications (I-9) Damaged product procedures New promotion set up Inventory control Technical support and troubleshooting of stores registers, computers, and printers Order supplies as needed Scheduling employees around a budget Show less
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Fallbrook College Preparatory Academy
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United States
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Higher Education
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1 - 100 Employee
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Office Manager
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Jun 2012 - Jun 2014
• Basic technical support • Escort students around campus • Phone receptionist • Organized and maintained all student files, as well as, check-in and check- out procedures for files • Organized, distributed, and managed classroom and office supplies • Filled in as substitute teacher when needed • Managed outlook calendar for superintendent, office, and events • Scanned ID’s to create visitor badges • Received all campus visitors • Performed daily office tasks • Basic technical support • Escort students around campus • Phone receptionist • Organized and maintained all student files, as well as, check-in and check- out procedures for files • Organized, distributed, and managed classroom and office supplies • Filled in as substitute teacher when needed • Managed outlook calendar for superintendent, office, and events • Scanned ID’s to create visitor badges • Received all campus visitors • Performed daily office tasks
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Lone Star College
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United States
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Higher Education
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700 & Above Employee
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Scribe
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Jan 2012 - May 2012
Went to classes to take notes for students deemed as handicap and needing the extra assistance Pepnet certification Went to classes to take notes for students deemed as handicap and needing the extra assistance Pepnet certification
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Education
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2009 - 2012
Lone Star College System
Biology, General -
2010 - 2011
Texas A&M University
Biology, General -
2006 - 2010
Klein Forest High school
Diploma
Community
