Experience

Canopy Partners

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Team Lead

  • Aug 2015 - Present

  • Manage staff employees including payroll, attendance, and performance evaluations.• Recognized for going above and beyond job scope to take charge and problem solve• Oversee carrier issue resolutions in regard to financial transactions• Troubleshoot issues ensuring optimal problem resolutions and customer satisfaction• Submit/Manage vendor support tickets, working with vendors to ensure efficient problem resolution• Create and maintain all policies and procedures related to workflow• Maintain regulatory compliance by staying aware of current trends and regulations in the financial and healthcare industry• Major contributor in the planning and implementation of current offshore vendor including the design and implementation of communication software, structure of team and workflows• Manage workflow and assist the employees with daily duties to including creating more efficient policies• Redeveloped processes to create a more efficient environment• Telecommuting



Aurora Diagnostics

• United States
• Medical Practices

• Accounts Receivable Specialist

  • Aug 2014 - Aug 2015

  • Posted Payments from various sources for multiple practices• Researched and balanced financials at the end of each business day• Identified and tracked claims issues and payment issues• Filed corrected claims• Completed Month end financial analysis • Posted Payments from various sources for multiple practices• Researched and balanced financials at the end of each business day• Identified and tracked claims issues and payment issues• Filed corrected claims• Completed Month end financial analysis



Charlotte Eye Ear Nose & Throat Associates

• United States
• Hospitals and Health Care
• 300 - 400 Employee

• Business Office Team lead

  • Jan 2012 - Feb 2014

  • Managed a group of ten business office representatives and ensured all daily duties were completed. • Verified charges to be posted to all accounts and corrected errors as needed before posting, balancing and reconciling daily deposits from business office • Worked directly with Director of operations on specialized projects• Confirmed collections accounts prior to placement. • Handled all escalated calls from patients. • Telecommuted to work Ecommerce accounts where I was responsible for researching the problems on the accounts and edited, corrected, or referred the accounts to management for review in an effort to get the claims filed to the insurance in a timely manner.• Developed training documentation and manuals as well as implemented new polices and procedures.

• Business Office Specialist

  • Aug 2009 - Dec 2011

  • Recognized for being a top performer with increasing responsibility• Answered high volumes of calls in a call center environment• Accepted and posted payments from patients• Resolved discrepancies and documented all transactions and correspondence• Outbound collection calls