IT Technician

• Oct 2019 - Present

• Providing L2/L3 services by setting up and troubleshooting workstations and peripheral equipment including desktops, laptops, printers, RF scanners, projectors, POS systems, PCs and more. • Applied patches, updates, and upgrades to servers, workstations and stored images using WSUS. • Configured and administered Microsoft Office 365 Applications and SAML. • Performed cross platform audits of Active Directory (AD) objects and user permissions along with administering local DNS, DHCP and WINS. • Assisted with setting up and configuring Cisco Meraki routers and switches in the organization. Also, configured TCP/IP VPN on the meraki portal with RADIUS server authentication. • Implementing and maintaining Group Policy Objects and supporting SCCM. • Performed regular security updates and monitored performance of Windows Server 2008 R2/2012/2016/2019 and IIS. • Microsoft Azure Administration - Website/SQL hosting, SaaS and Cost Management. • Setup an AD Connect server from scratch and migrated all local domain user accounts to the cloud for better connectivity. • Migrated local client mailbox data to the cloud using AZcopy. • Backed up company data and websites on a regular basis and successfully recovering critical information after malware attacks. • Used JIRA Service Desk Management for responding to client tickets and resolving their technical issues along with maintaining a knowledgebase on Atlassian Confluence. • Adept knowledge in troubleshooting Windows, Mac OS, and Chrome OS related issues. • Administration of Company's Rackspace Cloud Servers (POP, IMAP, and Microsoft Exchange email services) • Monitored the performance of SQL server and constantly maintained the scheduled server jobs. • Administration of ERP server based on RHEL (Linux) - creating users and assigning permissions, monitoring active sessions and dataflow. • Providing POS tech support by resolving hardware and software (CentOS) related issues. Show less