Sunny S Shah
Manager | Customer Success | Middle East & APAC at Sociabble- Claim this Profile
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English Full professional proficiency
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Hindi Full professional proficiency
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Marathi Professional working proficiency
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Gujarati Professional working proficiency
Topline Score
Bio
Deep Shah
Having known Sunny for over 10+ years since our undergraduate days, I have witnessed his proactiveness and leadership skills emerge right from our college years. As the contingent leader for various events held at NM College, he showcased exceptional leadership qualities. Our professional paths crossed again when we had the opportunity to work together at Lynk. I observed his growth firsthand as he initially joined as an individual contributor and eventually emerged as one of the top voices and leaders within our organization. Sunny's journey has been truly inspiring. His dedication, hard work, and natural leadership abilities have consistently stood out. He has a remarkable talent for motivating and guiding team members, fostering an environment of collaboration and growth. Throughout our professional association, I have witnessed Sunny's commitment to excellence and his passion for achieving remarkable results. His contributions have had a significant impact on the success of our projects and the overall growth of our organization. I wholeheartedly endorse Sunny as a leader and highly recommend him for any future endeavours. His exceptional skills, relentless drive, and natural leadership make him an invaluable asset to any organization. Additionally, I would like to highlight that Sunny is not only a remarkable professional but also a passionate adventurer. As a serial traveller, trekker, and motorcyclist, he has always embraced the challenges that life throws his way. His adventurous spirit and ability to adapt to different situations further reflect his determination and resilience.
Merlin Ozkan
I highly recommend Sunny as a Customer Success Manager. I worked with him during my job at DefineX to implement Sociabble as an employee advocacy tool. He was very supportive, collaborative and proactive. He truly cared about our success in the implementation of the program and regularly nurtured us with great use cases and ideas. He followed up our KPIs together with us and made recommendations to improve the results. He was always patient, fun, responsive and solution-oriented. I am very glad for having the chance to work together.
Deep Shah
Having known Sunny for over 10+ years since our undergraduate days, I have witnessed his proactiveness and leadership skills emerge right from our college years. As the contingent leader for various events held at NM College, he showcased exceptional leadership qualities. Our professional paths crossed again when we had the opportunity to work together at Lynk. I observed his growth firsthand as he initially joined as an individual contributor and eventually emerged as one of the top voices and leaders within our organization. Sunny's journey has been truly inspiring. His dedication, hard work, and natural leadership abilities have consistently stood out. He has a remarkable talent for motivating and guiding team members, fostering an environment of collaboration and growth. Throughout our professional association, I have witnessed Sunny's commitment to excellence and his passion for achieving remarkable results. His contributions have had a significant impact on the success of our projects and the overall growth of our organization. I wholeheartedly endorse Sunny as a leader and highly recommend him for any future endeavours. His exceptional skills, relentless drive, and natural leadership make him an invaluable asset to any organization. Additionally, I would like to highlight that Sunny is not only a remarkable professional but also a passionate adventurer. As a serial traveller, trekker, and motorcyclist, he has always embraced the challenges that life throws his way. His adventurous spirit and ability to adapt to different situations further reflect his determination and resilience.
Merlin Ozkan
I highly recommend Sunny as a Customer Success Manager. I worked with him during my job at DefineX to implement Sociabble as an employee advocacy tool. He was very supportive, collaborative and proactive. He truly cared about our success in the implementation of the program and regularly nurtured us with great use cases and ideas. He followed up our KPIs together with us and made recommendations to improve the results. He was always patient, fun, responsive and solution-oriented. I am very glad for having the chance to work together.
Deep Shah
Having known Sunny for over 10+ years since our undergraduate days, I have witnessed his proactiveness and leadership skills emerge right from our college years. As the contingent leader for various events held at NM College, he showcased exceptional leadership qualities. Our professional paths crossed again when we had the opportunity to work together at Lynk. I observed his growth firsthand as he initially joined as an individual contributor and eventually emerged as one of the top voices and leaders within our organization. Sunny's journey has been truly inspiring. His dedication, hard work, and natural leadership abilities have consistently stood out. He has a remarkable talent for motivating and guiding team members, fostering an environment of collaboration and growth. Throughout our professional association, I have witnessed Sunny's commitment to excellence and his passion for achieving remarkable results. His contributions have had a significant impact on the success of our projects and the overall growth of our organization. I wholeheartedly endorse Sunny as a leader and highly recommend him for any future endeavours. His exceptional skills, relentless drive, and natural leadership make him an invaluable asset to any organization. Additionally, I would like to highlight that Sunny is not only a remarkable professional but also a passionate adventurer. As a serial traveller, trekker, and motorcyclist, he has always embraced the challenges that life throws his way. His adventurous spirit and ability to adapt to different situations further reflect his determination and resilience.
Merlin Ozkan
I highly recommend Sunny as a Customer Success Manager. I worked with him during my job at DefineX to implement Sociabble as an employee advocacy tool. He was very supportive, collaborative and proactive. He truly cared about our success in the implementation of the program and regularly nurtured us with great use cases and ideas. He followed up our KPIs together with us and made recommendations to improve the results. He was always patient, fun, responsive and solution-oriented. I am very glad for having the chance to work together.
Deep Shah
Having known Sunny for over 10+ years since our undergraduate days, I have witnessed his proactiveness and leadership skills emerge right from our college years. As the contingent leader for various events held at NM College, he showcased exceptional leadership qualities. Our professional paths crossed again when we had the opportunity to work together at Lynk. I observed his growth firsthand as he initially joined as an individual contributor and eventually emerged as one of the top voices and leaders within our organization. Sunny's journey has been truly inspiring. His dedication, hard work, and natural leadership abilities have consistently stood out. He has a remarkable talent for motivating and guiding team members, fostering an environment of collaboration and growth. Throughout our professional association, I have witnessed Sunny's commitment to excellence and his passion for achieving remarkable results. His contributions have had a significant impact on the success of our projects and the overall growth of our organization. I wholeheartedly endorse Sunny as a leader and highly recommend him for any future endeavours. His exceptional skills, relentless drive, and natural leadership make him an invaluable asset to any organization. Additionally, I would like to highlight that Sunny is not only a remarkable professional but also a passionate adventurer. As a serial traveller, trekker, and motorcyclist, he has always embraced the challenges that life throws his way. His adventurous spirit and ability to adapt to different situations further reflect his determination and resilience.
Merlin Ozkan
I highly recommend Sunny as a Customer Success Manager. I worked with him during my job at DefineX to implement Sociabble as an employee advocacy tool. He was very supportive, collaborative and proactive. He truly cared about our success in the implementation of the program and regularly nurtured us with great use cases and ideas. He followed up our KPIs together with us and made recommendations to improve the results. He was always patient, fun, responsive and solution-oriented. I am very glad for having the chance to work together.
Credentials
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Plum Profile - Know my top talent!
PlumApr, 2023- Sep, 2024 -
Certified Customer Success Manager (CCSM) Level 5
SuccessHACKERMar, 2023- Sep, 2024 -
Certified Customer Success Manager (CCSM) Level 4
SuccessHACKERFeb, 2023- Sep, 2024 -
Certified Customer Success Manager (CCSM) Level 3
SuccessHACKERNov, 2022- Sep, 2024 -
Certified Customer Success Manager (CCSM) Level 2
SuccessHACKERMay, 2022- Sep, 2024 -
Certified Customer Success Manager (CCSM) Level 1
SuccessHACKERApr, 2022- Sep, 2024 -
Six Sigma Green Belt
KPMG India
Experience
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Sociabble
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France
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Software Development
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1 - 100 Employee
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Manager | Customer Success | Middle East & APAC
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Aug 2022 - Present
- Enterprise Accounts - Mastered platform functionalities and built strong relationships with key stakeholders, fostering seamless onboarding and adoption while serving as a strategic advisor to ensure project success. - Developed and executed personalized "success plans" for customer projects, proactively providing insights that not only increased portfolio renewal rates but also drove cross-selling and upselling opportunities. - Customized deployment strategies to align… Show more - Enterprise Accounts - Mastered platform functionalities and built strong relationships with key stakeholders, fostering seamless onboarding and adoption while serving as a strategic advisor to ensure project success. - Developed and executed personalized "success plans" for customer projects, proactively providing insights that not only increased portfolio renewal rates but also drove cross-selling and upselling opportunities. - Customized deployment strategies to align with customer requirements, ensuring timely and effective project execution which in turn bolstered retention and enhanced customer satisfaction. Show less - Enterprise Accounts - Mastered platform functionalities and built strong relationships with key stakeholders, fostering seamless onboarding and adoption while serving as a strategic advisor to ensure project success. - Developed and executed personalized "success plans" for customer projects, proactively providing insights that not only increased portfolio renewal rates but also drove cross-selling and upselling opportunities. - Customized deployment strategies to align… Show more - Enterprise Accounts - Mastered platform functionalities and built strong relationships with key stakeholders, fostering seamless onboarding and adoption while serving as a strategic advisor to ensure project success. - Developed and executed personalized "success plans" for customer projects, proactively providing insights that not only increased portfolio renewal rates but also drove cross-selling and upselling opportunities. - Customized deployment strategies to align with customer requirements, ensuring timely and effective project execution which in turn bolstered retention and enhanced customer satisfaction. Show less
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Lynk
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Financial Services
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1 - 100 Employee
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Principal | Customer Success & Account Management | North America & SEA
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Sep 2019 - Aug 2022
- Enterprise Accounts - Achieved 132% of 2021 targets, ranking #3 globally, by leading 200+ corporate strategy projects, reflecting strong revenue enhancement and client engagement in highly competitive environments. - Elevated client satisfaction to an NPS score of 8.9/10 through effective collaboration with product and service teams, fostering a cooperative approach between sales and clients. - Built strategic relationships with C-level executives across diversified… Show more - Enterprise Accounts - Achieved 132% of 2021 targets, ranking #3 globally, by leading 200+ corporate strategy projects, reflecting strong revenue enhancement and client engagement in highly competitive environments. - Elevated client satisfaction to an NPS score of 8.9/10 through effective collaboration with product and service teams, fostering a cooperative approach between sales and clients. - Built strategic relationships with C-level executives across diversified industries, reducing churn rates, and aligning with senior global stakeholders to ensure timely project completion and client satisfaction. - Played a key role in strategic initiatives that expanded the company's US footprint, leveraging modern management tools to streamline processes and improve bottom-line growth. - Directed a diverse team of 10+ professionals in pioneering India-US operations, maintaining a consistent high-performance trajectory and achieving a fast-track promotion through 3 consecutive “Star” ratings in performance evaluations. Show less - Enterprise Accounts - Achieved 132% of 2021 targets, ranking #3 globally, by leading 200+ corporate strategy projects, reflecting strong revenue enhancement and client engagement in highly competitive environments. - Elevated client satisfaction to an NPS score of 8.9/10 through effective collaboration with product and service teams, fostering a cooperative approach between sales and clients. - Built strategic relationships with C-level executives across diversified… Show more - Enterprise Accounts - Achieved 132% of 2021 targets, ranking #3 globally, by leading 200+ corporate strategy projects, reflecting strong revenue enhancement and client engagement in highly competitive environments. - Elevated client satisfaction to an NPS score of 8.9/10 through effective collaboration with product and service teams, fostering a cooperative approach between sales and clients. - Built strategic relationships with C-level executives across diversified industries, reducing churn rates, and aligning with senior global stakeholders to ensure timely project completion and client satisfaction. - Played a key role in strategic initiatives that expanded the company's US footprint, leveraging modern management tools to streamline processes and improve bottom-line growth. - Directed a diverse team of 10+ professionals in pioneering India-US operations, maintaining a consistent high-performance trajectory and achieving a fast-track promotion through 3 consecutive “Star” ratings in performance evaluations. Show less
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YouTooCanRun
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India
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Wellness and Fitness Services
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1 - 100 Employee
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Customer Success | Project Manager
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Oct 2017 - Sep 2019
- Collaborated with the CEO to develop business models and budget for diverse events, leading to new business opportunity presentations. - Enhanced client relations with 24/7 support while spearheading the successful planning and execution of events with budgets up to INR 20 million, achieving client's objectives and maximizing ROI. - Identified and negotiated with key opinion leaders, potential brand partnerships, and external agencies to drive marketing activities across India… Show more - Collaborated with the CEO to develop business models and budget for diverse events, leading to new business opportunity presentations. - Enhanced client relations with 24/7 support while spearheading the successful planning and execution of events with budgets up to INR 20 million, achieving client's objectives and maximizing ROI. - Identified and negotiated with key opinion leaders, potential brand partnerships, and external agencies to drive marketing activities across India, supporting new business generation through creative ideation and impactful presentations. Show less - Collaborated with the CEO to develop business models and budget for diverse events, leading to new business opportunity presentations. - Enhanced client relations with 24/7 support while spearheading the successful planning and execution of events with budgets up to INR 20 million, achieving client's objectives and maximizing ROI. - Identified and negotiated with key opinion leaders, potential brand partnerships, and external agencies to drive marketing activities across India… Show more - Collaborated with the CEO to develop business models and budget for diverse events, leading to new business opportunity presentations. - Enhanced client relations with 24/7 support while spearheading the successful planning and execution of events with budgets up to INR 20 million, achieving client's objectives and maximizing ROI. - Identified and negotiated with key opinion leaders, potential brand partnerships, and external agencies to drive marketing activities across India, supporting new business generation through creative ideation and impactful presentations. Show less
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KPMG
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Brazil
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Construction
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Risk Consulting Analyst | Client Servicing
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Nov 2015 - Oct 2017
- Delivered key risk advisory solutions encompassing Internal Audit, Internal Finance Controls (IFC), and SOX compliance reviews, leading to actionable management improvement recommendations. - Implemented risk-based audit programs and standardized reporting across 120 multiplexes in 58 cities for a top movie exhibition business, contributing to effective revenue management of INR 1.5 Million. - Trained over 10 audit resources to ensure cost-effective and quality audits across… Show more - Delivered key risk advisory solutions encompassing Internal Audit, Internal Finance Controls (IFC), and SOX compliance reviews, leading to actionable management improvement recommendations. - Implemented risk-based audit programs and standardized reporting across 120 multiplexes in 58 cities for a top movie exhibition business, contributing to effective revenue management of INR 1.5 Million. - Trained over 10 audit resources to ensure cost-effective and quality audits across various units in India, with a focus on enhancing Internal Controls, and aided in reducing F&B wastage by 4% through data analysis Show less - Delivered key risk advisory solutions encompassing Internal Audit, Internal Finance Controls (IFC), and SOX compliance reviews, leading to actionable management improvement recommendations. - Implemented risk-based audit programs and standardized reporting across 120 multiplexes in 58 cities for a top movie exhibition business, contributing to effective revenue management of INR 1.5 Million. - Trained over 10 audit resources to ensure cost-effective and quality audits across… Show more - Delivered key risk advisory solutions encompassing Internal Audit, Internal Finance Controls (IFC), and SOX compliance reviews, leading to actionable management improvement recommendations. - Implemented risk-based audit programs and standardized reporting across 120 multiplexes in 58 cities for a top movie exhibition business, contributing to effective revenue management of INR 1.5 Million. - Trained over 10 audit resources to ensure cost-effective and quality audits across various units in India, with a focus on enhancing Internal Controls, and aided in reducing F&B wastage by 4% through data analysis Show less
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Education
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University of Mumbai
Master's degree, Business Administration and Management, General -
Narsee Monjee College of Commerce and Economics
Bachelor of Commerce (B.Com.), Business, Management, Marketing, and Related Support Services
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