Learning Facilitator

• May 2021 - Present

Director, Diversity and Workforce Engagement, WMCHealth Network

• May 2019 - Mar 2021

Regional Director Diversity and Inclusion

• May 2017 - May 2019

Advanced through progressively responsible operations/service delivery and talent development/training management roles to assume a principal leadership role for D&I supporting operations.Selected Contributions:♦ Created and launched successful women's leadership throughout the entire 10 hospital system resulting in 15% promotion rate for participants♦ Delivered partner-and customer-focused D&I consulting services.♦ Established and promoted D&I culture from the ground up to ensure equitable treatment for patients and a more inclusive workplace for staff Show less

Diversity and Inclusion Special Projects Consultant

• May 2016 - Sep 2017

Contracted to implement culture of diversity and inclusion throughout northern region of Hudson Valley-based, 10-hospital healthcare network.Engaging executive leadership teams in development of supportive, collaborative D&I coalitions. Design, implement, and manage D&I policies, programs, processes, and benchmarks while elevating organizational D&I awareness. Liaised throughout the community to build public relations and improve organizational public image.Selected Contributions:** Pioneered collection, analysis, and reporting of D&I business metrics to enable performance and compliance tracking, measurement, and improvement initiatives; developed patient registration process and created patient-centered autism supportive environment (ASE).** Created, introduced, and facilitated new hire orientation program emphasizing key D&I concerns, such as cultural competence in healthcare deliver, uncovering unconscious biases, and enabling strategic advancement of women.** Rolled out an array of new integrated HR / D&I policies and training programs, including EEO/AA and sexual harassment prevention; partnered seamlessly with HR to develop D&I-focused employee life cycle. Show less

Independent Contractor

• Feb 2016 - May 2016

Director of Diversity and Inclusion

• Aug 2011 - Feb 2016

Advanced through progressively responsible operations / service delivery and talent development / training management roles to assume principal leadership role for D&I supporting global-scale operations.Spearheaded development of strategic D&I programs, benchmarks, tools, processes, and initiatives, leveraging business intelligence and external research data to align all programs with organizational needs, corporate objectives, and evolving business priorities. Served as leadership- and executive-level coach / facilitator on achieving D&I business goals through outcome-driven strategies; fostered collaboration and built consensus within global, matrix-based organization. Led enterprise-scale D&I projects, managing end-to-end project planning, development, and implementation. Worked remotely.Selected Contributions:** Propelled the enterprise to top 10 ranking on Diversity, Inc.’s, Top 50—played integral role in driving diversity excellence which earned Sodexo the distinction of being the only company to achieve #1 or #2 rank for 5 consecutive years; sustained top 10 ranking for 8 years, from ’08 to ’16.** Delivered partner- and customer-focused D&I consulting services.** Pioneered innovative training solutions utilizing blended learning techniques.** Promoted culture of accountability to ensure informed decision-making and clear communications.** Remained continuously abreast of emerging trends in D&I best practices to drive recruiting, hiring, promotion, and retention excellence, bolstered by analysis of monthly D&I performance metrics. Show less

Sr. Manager of Talent Development

• Oct 1998 - Aug 2011

Conceptualized, forged, and implemented talent / leadership development plans supporting nationwide business operations, with an emphasis on continuous process improvements; served as key consultant to partners and senior executive team on talent development strategies and methodologies. Leveraged quantitative and qualitative performance metrics to identify needs / gaps and inform development of experience, training, and coaching programs; led service and solution sourcing and implementation efforts.Selected Contributions:** Directed 360-degree feedback program, including development of leadership assessments and personal profiles; engaged with client HR and talent development teams to establish and deliver assessment feedback channels.** Served as facilitator for new leader integration sessions; coached and mentored new leaders.** Earned ’05 Sodexo Award, Developing our People. Show less

Adjunct faculty

• Aug 2001 - Aug 2011

Develop, Implement and follow up on learning activities that meet the Corporate, Division and Area business objectives with SVP, VPO's, DM's, GM's and all other levels of management and frontline staff Provide training support to over 400 managers and 1,400 employees and area staff through activities designed to enhance professional development Develop District Training Coordinators to assist in training throughout the area Track compliance of mandatory Corporate initiatives including Food Safety, AA/EEO, Diversity, Labor Relations, New Hire Orientation Focus on at risk accounts providing additional training where necessary Critical involvement in sales proposal presentations Show less

General Manager

• Apr 2000 - Aug 2001

- Responsible for new opening and total operation of three separate corporate services capped subsidy accounts account feeding 1,500 customers daily with a managed volume of $2.3 Million - Daily supervision of 5 Management personnel who are responsible for an hourly staff of 20 - Work with clients to insure their satisfaction with operation - Insure all corporate standards are fulfilled - Responsible for new opening and total operation of three separate corporate services capped subsidy accounts account feeding 1,500 customers daily with a managed volume of $2.3 Million - Daily supervision of 5 Management personnel who are responsible for an hourly staff of 20 - Work with clients to insure their satisfaction with operation - Insure all corporate standards are fulfilled

Account Operations Manager

• Oct 1998 - Apr 2000

- Daily operations responsibility for $ 1.5 million managed dollars feeding 1,000 customers - Daily operations responsibility for $ 1.5 million managed dollars feeding 1,000 customers

Retail Operations Manager

• Nov 1997 - Oct 1998

- $2.2 million managed dollars feeding 1200 customers daily, 26 hourly associates - $2.2 million managed dollars feeding 1200 customers daily, 26 hourly associates

Owner

• Sep 1995 - Nov 1997

d/b/a Max's Restaurant & The Open Pantry Responsible for all phases of operation of a full Service 65 seat restaurant as well as a 26 seat bistro and catering operation d/b/a Max's Restaurant & The Open Pantry Responsible for all phases of operation of a full Service 65 seat restaurant as well as a 26 seat bistro and catering operation