Experience

Innovative Integrated Health

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Network Security Administrator

  • Apr 2022 - Present

• IT Support Specialist

  • Aug 2020 - Apr 2022

  Bakersfield, California, United States



IES

• United States
• Machinery Manufacturing
• 1 - 100 Employee

• IT Technician

  • Aug 2019 - Jun 2020

  Bakersfield, California, United States • Deploy and provide support for company laptops, desktops, tablets, phones, and printers • Completed Windows 10 upgrade project within deadline to keep systems’ security up-to-date • Manage IT inventory and procurement to ensure quick turnaround for equipment needs • Planning and setting up workstation infrastructure for upcoming company expansion • Complete company-wide Microsoft 365 Migration



Trextel

• United States
• Software Development
• 1 - 100 Employee

• Network Operations Center Engineer

  • Mar 2016 - Jul 2017

  Manage clients’ trouble tickets and provide Tier 1 and Tier 2 network support • Update customer network equipment entries through a company proprietary monitoring system to ensure information is accurate and up to date • Maintain trouble tickets and engage clients with updates on issue, troubleshooting performed, next steps, and resolution • Minimize network downtime by proactively monitoring equipment, verifying device configuration, and escalating to the appropriate teams when… Show more Manage clients’ trouble tickets and provide Tier 1 and Tier 2 network support • Update customer network equipment entries through a company proprietary monitoring system to ensure information is accurate and up to date • Maintain trouble tickets and engage clients with updates on issue, troubleshooting performed, next steps, and resolution • Minimize network downtime by proactively monitoring equipment, verifying device configuration, and escalating to the appropriate teams when necessary • Uphold a 95% or higher success rate of customer SLA metrics by acknowledging and resolving tickets in a timely manner based on priority level • Dispatch and remotely support on-site technicians with installation/troubleshooting of network equipment

• Staging Technician

  • Aug 2014 - Mar 2016

  Configured and staged customer equipment in preparation for deployment • Staged over 100 devices a week, including Cisco Routers, Switches, ASA’s, Meraki, and VoIP Phones, to meet shipping deadlines • Created and revised staging documentation to ensure an easy-flowing and efficient process • Met department 4DX goals to achieve an overall customer satisfaction score of over 90%