Sunny Singh

Head - Claims at Hyundai India Insurance Broking Private Limited
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Contact Information
us****@****om
(386) 825-5501
Location
Delhi, India, IN
Languages
  • English -
  • Hindi -
Skills

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Bio

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Credentials

  • De-Escalating Conversations for Customer Service
    LinkedIn
    Jun, 2022
    - Nov, 2024
  • Preventing and Handling Difficult Customer Interactions
    LinkedIn
    Jun, 2020
    - Nov, 2024
  • Time Management Tips: Scheduling
    LinkedIn
    Feb, 2020
    - Nov, 2024
  • Time Management Fundamentals
    LinkedIn
    Jan, 2020
    - Nov, 2024
  • Productivity Tips: Taking Control of Email
    LinkedIn
    Dec, 2019
    - Nov, 2024
  • Associate
    Insurance Institute of India
    Jan, 2018
    - Nov, 2024
  • Surveyor & Loss Assesor
    Insurance Regulatory & Development Authority of India
    Jun, 2014
    - Nov, 2024
  • Licentiate
    Insurance Institute of India
    May, 2014
    - Nov, 2024

Experience

  • Hyundai India Insurance Broking Private Limited
    • India
    • Insurance Agencies and Brokerages
    • 1 - 100 Employee
    • Head - Claims
      • Aug 2022 - Present

      Head of Claims Head of Claims

  • Liberty General Insurance
    • India
    • Insurance
    • 700 & Above Employee
    • DVP & National Manager - OEM Claims & Centre of Excellence
      • Mar 2022 - Aug 2022

      National Manager & SPOC for OEM Claims Relationship, IT Integrations, Data & Analytics. Head - Centre of Excellence for Claims for all LoBs spearheading Projects, Strategy & Processes.

    • DVP - OEM Claims & Relationship & Zonal Head North
      • Apr 2021 - Feb 2022

      SPOC for all OEM Tie-ups; Coordination & collaboration with OEMs & Brokers; Claims Performance Management. Service Delivery Tracking. Claims Strategy & Initiatives. Data & Digital Technology Management. Additionally Zonal Manager - North

    • AVP - OEM Claims & Relationship
      • Apr 2019 - Mar 2021

      SPOC for all OEM Tie-ups; Coordination & collaboration with OEMs & Brokers; Claims Performance Management. Service Delivery Tracking. Claims Strategy & Initiatives. Data & Digital Technology Management.

    • AVP & Chief Claims Manager - Motor
      • Apr 2018 - Mar 2019

      Leading Motor Claims for the states of Delhi, Haryana, Uttrakhand & Uttar Pradesh, Motor Claims Management, Branch Management, Dealer tie-ups, Managing Loss ratios, ACP, TAT. Technical Training of Team. Ensuring SoP is followed. Customer Service - Grievance Redressal

    • Claims Manager - Motor
      • Apr 2017 - Mar 2018

      Leading Delhi Pitampura, Dehradun & Lucknow branch for Motor Claims

    • Claims Service Manager
      • Apr 2016 - Mar 2017

      Leading Branch Claims for North, West & Central Delhi

    • Claims Specialist
      • Jun 2014 - Mar 2016

      Inhouse Survey, Claims Management. Following SoP for Motor Claims, Negotiations with Workshops. Strong Repair Vs. Replacement Decisions. Customer Service. Claims Cost Savings

  • Liberty Mutual Insurance
    • United States
    • Insurance
    • 700 & Above Employee
    • AVP - Claims Project - Body Shop Online Portal Research and Analysis (US)
      • Oct 2018 - Dec 2018

      Body Shop Online Portal Research and Analysis (US) - Claim Information Portal for Bodyshops of USA Body Shop Online Portal Research and Analysis (US) - Claim Information Portal for Bodyshops of USA

  • TATA AIG General Insurance Company Limited
    • India
    • Insurance
    • 700 & Above Employee
    • Senior Claims Analyst
      • Jul 2012 - Jun 2014

      Motor claims, Loss assessment, Investigation, Loss Minimization, Dealer Tieups. Motor claims, Loss assessment, Investigation, Loss Minimization, Dealer Tieups.

  • Deutsche Motoren Pvt Ltd (BMW Dealer)
    • New Delhi Area, India
    • Senior Engineer
      • Jan 2012 - Jun 2012

      Maintaining team of Service Advisors & Front office. Efficient handling of Customers for Insurance Claims Customer Care & assistance Workshop productivity & Manpower handling Maintaining team of Service Advisors & Front office. Efficient handling of Customers for Insurance Claims Customer Care & assistance Workshop productivity & Manpower handling

  • Bajaj Allianz General Insurance
    • India
    • Insurance
    • 700 & Above Employee
    • Service Engineer
      • Mar 2010 - Jan 2012

      Inhouse Surveyor & Loss Assessor, Motor Claims Inhouse Surveyor & Loss Assessor, Motor Claims

  • PRIME HONDA
    • India
    • Motor Vehicle Manufacturing
    • 1 - 100 Employee
    • Service Advisor Bodyshop
      • Jul 2008 - Feb 2010

      Receiving & Job card inventory for Accidental Honda Vehicles, Educating Customers about Insurance Claims Process. Intimating & Processing Claims from Workshop end. Scoping & Estimating of Damages due to Accident. Negotiating with Insurance Companies & keeping all stakeholders informed for Claims Process. Overseeing Accidental Repairs in Body shop & Part Acquisition. Repair Vs. Replacement Decisions. Delivery of Vehicle after necessary Safety & general Inspection. Receiving & Job card inventory for Accidental Honda Vehicles, Educating Customers about Insurance Claims Process. Intimating & Processing Claims from Workshop end. Scoping & Estimating of Damages due to Accident. Negotiating with Insurance Companies & keeping all stakeholders informed for Claims Process. Overseeing Accidental Repairs in Body shop & Part Acquisition. Repair Vs. Replacement Decisions. Delivery of Vehicle after necessary Safety & general Inspection.

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