Experience

Three Rivers District Council

• Government Administration
• 100 - 200 Employee

• Billing Officer

  • Sep 2019 - Present

  Working within the revenues team to ensure collection rates are maintained as per business needs.Open and close accounts as per council’s online ‘my account’ portalRecovering money owed from customers focusing on arrears in terms of arrangements, attachment of earnings orders and attachment of benefits via AcademyAdvise customers on reminders, final notices, summonses and liability orders Set in place realistic repayment plans looking at customers individual needs… Working within the revenues team to ensure collection rates are maintained as per business needs.Open and close accounts as per council’s online ‘my account’ portalRecovering money owed from customers focusing on arrears in terms of arrangements, attachment of earnings orders and attachment of benefits via AcademyAdvise customers on reminders, final notices, summonses and liability orders Set in place realistic repayment plans looking at customers individual needs dependent on universal credit and other qualifying benefitsUnderstand and administer discounts, exemptions, disregards and other relevant actions to ensure the collection of council tax. Show more Show less



Elevate East London LLP

• United Kingdom
• Government Administration
• 1 - 100 Employee

• Revenues Officer

  • Jan 2018 - Sep 2019

  Worked within the revenues team to ensure collection rates are maintained as per business needs.Open and close accounts as per council’s online ‘my account’ portalRecovered money owed from customers focusing on arrears in terms of arrangements, attachment of earnings orders and attachment of benefits via AcademySet up attachment of benefits for customers on universal credit via GCSX systemAdvised on reminders, final notices, summonses and liability orders Set… Worked within the revenues team to ensure collection rates are maintained as per business needs.Open and close accounts as per council’s online ‘my account’ portalRecovered money owed from customers focusing on arrears in terms of arrangements, attachment of earnings orders and attachment of benefits via AcademySet up attachment of benefits for customers on universal credit via GCSX systemAdvised on reminders, final notices, summonses and liability orders Set in place realistic repayment plans looking at customers individual needs dependent on universal credit and other qualifying benefitsEnsured the correct exemption/discount/disregard was applied across various council tax accounts. Show more Show less



London Borough of Harrow

• Revenues Officer

  • Dec 2016 - Jan 2018

  Undertook all aspects in the collection of council tax which also included attending liability court.



One Life to Live

• Travel Arrangements
• 1 - 100 Employee

• Business Mentor/Headhunter

  • Jun 2011 - Jan 2018

  As business mentor and headhunter for one the worlds largest wellness companies, my role is to source and support individuals who are looking to start their own home based business. Currently operational in 18 countries, I have gained extensive experience within business start-ups. I coach people to develop a six-figure income within 3 to 5 years and support them to expand globally with free travel, car plan and early retirement plan.I am looking for 4 types of people to fill roles… As business mentor and headhunter for one the worlds largest wellness companies, my role is to source and support individuals who are looking to start their own home based business. Currently operational in 18 countries, I have gained extensive experience within business start-ups. I coach people to develop a six-figure income within 3 to 5 years and support them to expand globally with free travel, car plan and early retirement plan.I am looking for 4 types of people to fill roles senior customer service, team leaders, trainee managers and business developers. Currently looking for 3 key people who are looking to match their current income but on a part-time basis. Please send your CV to onelifetolive@outlook.com Show more Show less



Point Nine Recruitment-The Medical & Healthcare Recruiters

• Freelance Consultant

  • May 2011 - Dec 2011

  Running a busy permanent desk covering Oxfordshire, Buckinghamshire, Berkshire, Hampshire and Wiltshire. My sole responsibility was to headhunt, source, select and submit nurses, care home managers, area managers and area directors into a variety of different permanent roles. I also worked within domiciliary care as well as mental health trusts. Other elements to my role were In-depth interviewing, CV selection, reference checking and ensuring that quality candidates were submitted for… Running a busy permanent desk covering Oxfordshire, Buckinghamshire, Berkshire, Hampshire and Wiltshire. My sole responsibility was to headhunt, source, select and submit nurses, care home managers, area managers and area directors into a variety of different permanent roles. I also worked within domiciliary care as well as mental health trusts. Other elements to my role were In-depth interviewing, CV selection, reference checking and ensuring that quality candidates were submitted for positions ranging from £50,000 to £80,000 per annum. Show more Show less



Miss Reception/The London Reception Academy

• Trainer

  • Jul 2006 - May 2009

  I ran my own reception training company where I coached, trained and taught individuals how to become professional receptionists. My role involved confidence coaching, speech inflection, aptitude and accent softening as well as how to maintain good posture, professionalism and poise whilst on any front of house reception desk. This success then led to the opening of the London Reception Academy where I supported and trained corporate clients such as Rangers Football Club, Blick Rothenburg and… I ran my own reception training company where I coached, trained and taught individuals how to become professional receptionists. My role involved confidence coaching, speech inflection, aptitude and accent softening as well as how to maintain good posture, professionalism and poise whilst on any front of house reception desk. This success then led to the opening of the London Reception Academy where I supported and trained corporate clients such as Rangers Football Club, Blick Rothenburg and Deutsche Bank to provide their corporate receptionists with the skills and precision when dealing with prestigious clients. Show more Show less



DMP Recruitment Consultants

• Managing Director

  • Jan 2000 - Jul 2008

  I successfully ran my own recruitment company for 8 years - in this time I recruited staff for temporary and permanent positions and acquired PSL status for both Brent and Harrow Council. The agency supplied mainly secretarial, customer service, administration, accountancy, reception and PA staff to a variety of clients.



The Personnel Bank

• Ukraine
• Professional Training and Coaching
• 1 - 100 Employee

• Temporaries Controller

  • Mar 1997 - Sep 1999

  Responsible for managing an exceptionally busy temps desk. Won contracts with Harrow and Brent councils for admin and customer service grossing over £500,000 per annum. I took the temps desk from 25 to over 100 temps in 6 months and increased margins by 37%. I worked closely with companies such as Viglen, Ikea and Technicolor. I developed the industrial temps desk working with clients such as Amari plastics and Diageo. My role was primarily to source candidates for a variety of temporary roles… Responsible for managing an exceptionally busy temps desk. Won contracts with Harrow and Brent councils for admin and customer service grossing over £500,000 per annum. I took the temps desk from 25 to over 100 temps in 6 months and increased margins by 37%. I worked closely with companies such as Viglen, Ikea and Technicolor. I developed the industrial temps desk working with clients such as Amari plastics and Diageo. My role was primarily to source candidates for a variety of temporary roles as well as testing for skill set, aptitude and overall suitability. This was a challenging role which brought about a healthy and lucrative temps desk turning over £35,000 per month Show more Show less



Office Angels

• United Kingdom
• Staffing and Recruiting
• 700 & Above Employee

• Branch Adminstrator/Temps Consultant

  • Feb 1992 - Jun 1996

  I started as Branch Administrator, filing, faxing and photocopying CV's for the team of consultants. I soon started to develop the aptitude for filling jobs and was offered the opportunity to run an industrial client with a large turnover of temps. This became hugely successful so therefore the transition to the temps desk was organic. I developed my own database of clients within the media as based in London's soho, the clients I supported were Warner Brothers, 20th Century Fox, British film… I started as Branch Administrator, filing, faxing and photocopying CV's for the team of consultants. I soon started to develop the aptitude for filling jobs and was offered the opportunity to run an industrial client with a large turnover of temps. This became hugely successful so therefore the transition to the temps desk was organic. I developed my own database of clients within the media as based in London's soho, the clients I supported were Warner Brothers, 20th Century Fox, British film Institute and publishers Hodder and Staughton. This gave me the platform I needed to grow into working on permanent roles as well. The branch turnover per annum was £1,000,000 and this was achieved successfully across a team of 6 consultants. I then relocated to Harrow where I was working more with local authority and sme's. This experience was to lead to me opening my own recruitment agency in January 2000 for 8 years. Show more Show less