Experience

RE/MAX Real Estate Centre Inc., Brokerage

• Canada
• Real Estate
• 300 - 400 Employee

• Sales Representative

  • Feb 2016 - Present



CIBC

• Canada
• Banking
• 700 & Above Employee

• Quality Assurance Officer

  • Apr 2007 - Dec 2015

  • Organize employee time-sheets for Finance department. • Prepare and post monthly/ quarterly schedules for various CIBC products • Quality check and sign off all products (i.e. Visa, Wood Gundy and CIBC Securities) • Monitor and measure impression counts using Microsoft excess for internal clients. • Code and balance all volumes for progress reporting on monthly and quarterly bases. • Coordinate with clients for validation and samples runs via E-mail. • Organize and manage all production control reports in binders for various products. • Implement and update job guide binders for the department. • Create a positive client experience by understanding and meeting service needs quickly, professionally and accurately. • Uphold and protect client privacy. • Balance control reports with production. • Learn and take on new initiatives and training as business needs change. • Take ownership when clients experience a problem and take the appropriate escalation steps to resolve the problem. Show less