Sunny Finch
General Manager at Village Pet Care- Claim this Profile
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Topline Score
Bio
Susan Acheff
Ashleigh has been an amazing person to work with! She is hard-working, diligent and detail-oriented. She is incredible at building relationships with co-workers, partners, members and potential members. She is a fantastic listener and eloquent in her communications. Ashleigh is very adaptable to taking on new projects and roles. She is quick to discover inefficiencies in workflows and swiftly corrects them by building out new processes and methods for accomplishing the ultimate goal. She speaks up about improvements that can be made to make the business better, faster and more efficient. She is a great pleasure to be around and builds a wonderful and warm work environment. I highly recommend Ashleigh for a myriad of different roles based on her intellect, work ethic, and overall positive and endearing personality.
LinkedIn User
As a high performing Team Leader, Ashleigh has a solid passion for client support and relations. She surpassed all my expectations year over year. Ashleigh is a humble and smart leader, always making time to mentor others. She earned many notable awards while working with her. Some include-- Director Appreciation Award, Perfect Attendance, Top Sales and #1 in Quality Assurance. Furthermore, Ashleigh has experience in maintaining long-lasting relationships with peers, management and enterprise level clients. I am hopeful for the opportunity to work with Ashleigh again.
Susan Acheff
Ashleigh has been an amazing person to work with! She is hard-working, diligent and detail-oriented. She is incredible at building relationships with co-workers, partners, members and potential members. She is a fantastic listener and eloquent in her communications. Ashleigh is very adaptable to taking on new projects and roles. She is quick to discover inefficiencies in workflows and swiftly corrects them by building out new processes and methods for accomplishing the ultimate goal. She speaks up about improvements that can be made to make the business better, faster and more efficient. She is a great pleasure to be around and builds a wonderful and warm work environment. I highly recommend Ashleigh for a myriad of different roles based on her intellect, work ethic, and overall positive and endearing personality.
LinkedIn User
As a high performing Team Leader, Ashleigh has a solid passion for client support and relations. She surpassed all my expectations year over year. Ashleigh is a humble and smart leader, always making time to mentor others. She earned many notable awards while working with her. Some include-- Director Appreciation Award, Perfect Attendance, Top Sales and #1 in Quality Assurance. Furthermore, Ashleigh has experience in maintaining long-lasting relationships with peers, management and enterprise level clients. I am hopeful for the opportunity to work with Ashleigh again.
Susan Acheff
Ashleigh has been an amazing person to work with! She is hard-working, diligent and detail-oriented. She is incredible at building relationships with co-workers, partners, members and potential members. She is a fantastic listener and eloquent in her communications. Ashleigh is very adaptable to taking on new projects and roles. She is quick to discover inefficiencies in workflows and swiftly corrects them by building out new processes and methods for accomplishing the ultimate goal. She speaks up about improvements that can be made to make the business better, faster and more efficient. She is a great pleasure to be around and builds a wonderful and warm work environment. I highly recommend Ashleigh for a myriad of different roles based on her intellect, work ethic, and overall positive and endearing personality.
LinkedIn User
As a high performing Team Leader, Ashleigh has a solid passion for client support and relations. She surpassed all my expectations year over year. Ashleigh is a humble and smart leader, always making time to mentor others. She earned many notable awards while working with her. Some include-- Director Appreciation Award, Perfect Attendance, Top Sales and #1 in Quality Assurance. Furthermore, Ashleigh has experience in maintaining long-lasting relationships with peers, management and enterprise level clients. I am hopeful for the opportunity to work with Ashleigh again.
Susan Acheff
Ashleigh has been an amazing person to work with! She is hard-working, diligent and detail-oriented. She is incredible at building relationships with co-workers, partners, members and potential members. She is a fantastic listener and eloquent in her communications. Ashleigh is very adaptable to taking on new projects and roles. She is quick to discover inefficiencies in workflows and swiftly corrects them by building out new processes and methods for accomplishing the ultimate goal. She speaks up about improvements that can be made to make the business better, faster and more efficient. She is a great pleasure to be around and builds a wonderful and warm work environment. I highly recommend Ashleigh for a myriad of different roles based on her intellect, work ethic, and overall positive and endearing personality.
LinkedIn User
As a high performing Team Leader, Ashleigh has a solid passion for client support and relations. She surpassed all my expectations year over year. Ashleigh is a humble and smart leader, always making time to mentor others. She earned many notable awards while working with her. Some include-- Director Appreciation Award, Perfect Attendance, Top Sales and #1 in Quality Assurance. Furthermore, Ashleigh has experience in maintaining long-lasting relationships with peers, management and enterprise level clients. I am hopeful for the opportunity to work with Ashleigh again.
Experience
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Village Pet Care
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United States
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Pet Services
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1 - 100 Employee
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General Manager
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Apr 2023 - Present
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SIGNATURE FLIGHT SUPPORT LIMITED
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United Kingdom
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Government Administration
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1 - 100 Employee
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FBO Coordinator
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May 2022 - Feb 2023
Received and processed customer requests to dispatch to line service personnel and service reps Assisted visitors with luggage, arranging car services, shipping and receiving of packages, and special requests Handled invoicing of services and fuel transactions, in accordance with company procedures Worked with fellow coordinators to ensure FBO was equipped for daily flight schedule Assisted line service personnel as needed with marshaling aircrafts, wing walking, placing chocks and cones for safety, and deboarding aircrafts Spearheaded front desk organization for new standardization policies Show less
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Honor Society
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Las Vegas, Nevada Area
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Director Of Client Relations
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Nov 2016 - Apr 2022
Defined and implemented standard operating procedures for CS and Admin departments Maintained all client/vendor relationships Maintained and renewed member benefit partnerships Coached and trainsd incoming member relations reps Oversaw offshore agent productivity, utilization, and KPI's Assisted member relations team via phone, email, and chat with escalations regarding member benefits, website changes, membership questions, and member store purchases Defined and implemented standard operating procedures for CS and Admin departments Maintained all client/vendor relationships Maintained and renewed member benefit partnerships Coached and trainsd incoming member relations reps Oversaw offshore agent productivity, utilization, and KPI's Assisted member relations team via phone, email, and chat with escalations regarding member benefits, website changes, membership questions, and member store purchases
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Knoah Solutions
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United States
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Outsourcing and Offshoring Consulting
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700 & Above Employee
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Contact Center Team Lead
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Aug 2011 - Apr 2016
Successfully launched three sales chat programs (AT&T, Travelzoo and Choice Hotels) Managed sales chat teams (Travelzoo, Intel and Samsung) Implemented and maintained recruiting process with outsourced staffing agencies Designed and implemented training program for incoming agents and refresher training for seasoned agents Coached, managed and trained over 100 agents on metrics and KPIs Client liaison for calibration and operational reviews Created, analyzed, and presented statistical reviews for clients and agents (Hired as Chat Agent in 2011, promoted to Senior Chat Agent in 2013, promoted to Team Lead in 2014) Show less
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