Senior Premium Support Advisor

• Aug 2023 - Present

Have you ever wanted an account manager for your support cases?Ever wonder what your metrics and high visibility issues are?Look no further.

Enterprise Support Analyst

• Apr 2022 - Aug 2023

I work closely with our elite clients as their primary/secondary point of contact in the support realm. As well as working with advanced and complex general support cases in helping to resolve their issues. I’ve additionally cultivated a close relationship with many Account Managers, Technical Support Engineers and others to align with customer needs and requests.

Technical Support Analyst

• May 2021 - Apr 2022

My role at Docebo is working with Admins in creating the best experience with their LMS platform. I have been given the ability to use my teaching credentials with my passion for IT to work in helping create the best learning management system. I have been also given the opportunity to mentor the new hires on our team and assist with their onboarding education.

Sales

• Apr 2019 - May 2021

At The Hanger, I assist flight school students and other aviation workers with study materials while providing excellent customer service to military and non-military members. I have been tasked with providing the fulfillment of online orders for aviators around the world. I have also created training processes for new hires to understand the business and procedures of flight school students. At The Hanger, I assist flight school students and other aviation workers with study materials while providing excellent customer service to military and non-military members. I have been tasked with providing the fulfillment of online orders for aviators around the world. I have also created training processes for new hires to understand the business and procedures of flight school students.

Customer Relations

• May 2016 - Aug 2018

In my role as Customer Relations, I must communicate clearly with clients, anticipating needs and issues regarding their purchases, resolving issues regarding Member Accounts, Team Accounts, AWS, and JWplayer. I have day to day operations of emailing clients resolving questions and issues. I am the primary contact with clients to connect them to Sales or other employees via phone and emails I have been learning and understanding Cisco, VMware, Juniper, CompTIA and other IT Certifications to help our Member's complete their certifications. As the Customer Relations Representative, a large grasp of on to date certifications, the knowledge of out of date materials and the updated courses is needed for our products. Lastly, I work with our team on assigning rack rentals and resolving generalized issues regarding the rack session. This includes working with the Content Director, Data Center Manager and Bootcamp Coordinator regarding live sessions and any issues during classes. I have worked with our Data Center Instructors and Team creating and formatting Data Center Rack Rental scheduling portal for Member's. Show less

Recruiter

• Aug 2015 - May 2016

I have learned to create strong phone skills with having the ability to recruit students into helping them come to school. I am also proficient with interview skills as well as people skills to connect to students in order to have them come to interview with ITT Tech. I have been taught a small amount North Carolina Educational Law and Compliances while talking to students. I have learned to create strong phone skills with having the ability to recruit students into helping them come to school. I am also proficient with interview skills as well as people skills to connect to students in order to have them come to interview with ITT Tech. I have been taught a small amount North Carolina Educational Law and Compliances while talking to students.

Bartender

• 2012 - Jul 2015

Student Teacher

• Jan 2010 - May 2010

I taught five classes of 11th grade World History as well as designed and implemented my own Sociology course for 11th and 12th grade students. As well as teaching I also went to department meetings, helped with the graduation presentations and oversaw an after school activity group. I taught five classes of 11th grade World History as well as designed and implemented my own Sociology course for 11th and 12th grade students. As well as teaching I also went to department meetings, helped with the graduation presentations and oversaw an after school activity group.