Experience

Self-employed

• Information Technology & Services
• 1 - 100 Employee

• Japanese Teacher, Japanese language specialist

  • Jun 2013 - Present



Unicon Real Estate Pvt Ltd - Unicon Investment Solutions

• Manager -Operations

  • Aug 2012 - May 2013

  • Full in charge for full operations team of real estate vertical.• Reporting the exception/ bottlenecks to management for review & assessment.• Preparation of Monthly MIS (Business Income Accrued) for various projects undertaken.• Computation of Monthly client credit note of real Estate Business.• Providing Information/data/inputs to the Hr for sales salary.• coordination with the all Developers• Ensuring Operations management to document and enhance procedures and process• Managing the overall Mechanism in real estate division.• Verification of all sub broker• handling inbound and outbound customer care team • Preparation of Monthly sales report• Verification of all client application form.• Handling escalation grievances and walking clients Providing Training to the newly recruited team member as per there role• Streamlining processes of Pan India Operations team.



Sulekha

• India
• Technology, Information and Internet
• 700 & Above Employee

• Team leader

  • Jan 2008 - Aug 2012

  handled Western Zone(Mumbai, Ahmedabad, Pune), and from 14 Jan 2011 to 28 August 2012 handled Delhi, Delhi 2, Ahmadabad, Pune, Kolkata cities. My key responsibilities were handling Customer Support Team, Escalations, and Providing Training to the newly recruited customer support executives, streamlining processes of customer support. handled Western Zone(Mumbai, Ahmedabad, Pune), and from 14 Jan 2011 to 28 August 2012 handled Delhi, Delhi 2, Ahmadabad, Pune, Kolkata cities. My key responsibilities were handling Customer Support Team, Escalations, and Providing Training to the newly recruited customer support executives, streamlining processes of customer support.