Experience

Itus Capital Advisors Pvt Ltd

• India
• Investment Management
• 1 - 100 Employee

• Client Servicing and Partner Manager

  • Nov 2020 - Present



HDFC Bank

• India
• Banking
• 700 & Above Employee

• Senior Manager

  • Aug 2014 - Aug 2018

  Managed banking Operations - CASA, Forex, Clearing, Trade Finance, Retail Assets, Vault Custody, ATM Supervised and ensured smooth, error-free operations for Teller Operations(Clearing/Depository/Trade Finance Remittances/ NEFT/RTGS/ATM loading/Cheque Clearing/Currency Chest off-loading) Conducted fortnightly checks on welcome desk(Instant Savings Kits/Cards), Teller, Locker Reconciliations Authorised daily large transactions reporting, salary uploads, inward/outward remittances, forex card loading, DD/MC stock register and daily reconciliation of cash transactions with Branch Journal Removed bottlenecks in client personal banking, liaised with Relationship Manager, corporate salary department, asset managers for referrals, branch activities / drives Managed Cost and volumes-Ensured corrective action for reduction of costs/ unproductive volumes Reporting of Attempted/Actual fraud, conducting root cause analysis and suggest corrective measures Investigated and resolved suspicious transactions, deferred accounts, customer complaints Examined staff lapses/errors and took corrective actions with training programs Managed staff leaves, absenteeism, replacements, transfers, appraisals Identified/eliminated accounts, relationships with huge unprofitable /unproductive volumes, cases of potential misuse of the banking systems. Played a pivotal role managing the daily cash reporting during demonitization Co-ordinated with external agencies, vendors, system support team for relating to infrastructure, utilities Ensured that the changes in processes to address any gaps were discussed and implemented Suggested new systems/processes for better operations management Conducted staff trainings/interactions to identify and address understanding issues Handled branch audits and Regulatory Authorities like RBI, SEBI, Police personnel, Concurrent Auditors Functioned as back-up to the BM in case of leave Played an anchor role for important Management projects like Digitalisation Show less



RBS

• United Kingdom
• Banking
• 700 & Above Employee

• Loan Payments Officer

  • Sep 2008 - Jan 2012

  Successfully transitioned the loans process from RBS loan systems to Tesco Bank systems;Been the point of contact for any loan payment related queries or concerns;Pioneer member to the migration process, have worked on Process Metrics Fine tuning / Knowledge Repository / Payments Process Map etc.;Worked with Onshore Model Office team to assist in testing different scenarios of online loan applications; Shared best practices and suggested on Continuous Improvement, Rewards & Recognition at team huddles and work group meetings; Prepared presentations and process flows for RBS loans as a feedback champion; • Co-ordinated with IT team for periodical system updates and change requirements; Worked closely with British and European multicultural group clients in the UK Show less



Verizon Data Services

• United States
• Telecommunications
• 700 & Above Employee

• Senior Analyst

  • Jul 2006 - Aug 2008

  Managed scheduled production changes for datacenters in Tampa, Florida, Sacramento Interacted with various teams to ensure successful implementation of release management task plans. Coordinated with production support and application support teams for implementing scheduled change activities Ensured the timely submission of packages and ssi files on prowler and Tivoli Confirmed the compliance of the Change activity by uploading the latest version of the task plan. Have worked closely with Verizon global team to ensure any additions/modifications to the task plan are communicated to the stakeholders. Have actively participated in ongoing review of process, procedures and in business improvement initiatives through feedback at weekly review meetings with the Verizon US team via conference calls. Successful roll out of the live production changes for the data centre. Escalated to Crisis Management when back out plan extends beyond down time Contacted client for down time. Awarded for outstanding contribution for the year 2006 Show less



Flex

• United States
• Appliances, Electrical, and Electronics Manufacturing
• 700 & Above Employee

• Accounts Payables

  • Oct 2005 - Jul 2006

  Verified the credit/ payterms of vendors at Mexico Ensured prompt payments after sorting out any payment related discrepancies Analysed cost heads by comparing with the invoices, segregating and coding them Performed Interim Cost Analysis Registered the costs and ran Pay Cycle for Payments Forecasting for the week ahead Requesting funds from the Treasury Department Allocating funds to high priority vendors Verified the credit/ payterms of vendors at Mexico Ensured prompt payments after sorting out any payment related discrepancies Analysed cost heads by comparing with the invoices, segregating and coding them Performed Interim Cost Analysis Registered the costs and ran Pay Cycle for Payments Forecasting for the week ahead Requesting funds from the Treasury Department Allocating funds to high priority vendors



P&O Nedlloyd

• Netherlands
• Maritime Transportation
• 1 - 100 Employee

• Accounts Receivable Analyst

  • Nov 2003 - Sep 2005