Information Technology Help Desk

• Aug 2022 - Present

* Serve and respond to dealer questions in Lampung, that using the system. * Analyze the problems from the Dealer, an escalation will be carried out. * Create a Report Helpdesk activities * Ensure that there are no significant obstacles experienced by the Dealer in using the system * Ensure that all questions and problems experienced by the Dealer are resolved * Analyze the Dealer's constraints in using the system, so that the same constraints can be prevented * Analyze and ensure the quality of the Helpdesk's handling of Dealer questions/constraints * Have a stake in building dealer knowledge to maximize system * Create a guidelines to support the user's understanding the system. * Make weekly reporting related to incoming requests to the helpdesk * Responsible to IT Operational & Support SPV Show less

Application Specialist

• Feb 2022 - Aug 2022

Parameter Unit Staff

• Mar 2019 - Feb 2022

• Review the completeness information in the parameter maintenance request form that sent by the users. • Perform as maker for parameter maintenance request based on the instruction in the parameter maintenance request form. • Create the summary list of parameter maintenance which has been done within 1 day as the material for end-of day report. • Review the completeness information in the parameter maintenance request form that sent by the users. • Perform as maker for parameter maintenance request based on the instruction in the parameter maintenance request form. • Create the summary list of parameter maintenance which has been done within 1 day as the material for end-of day report.

Finance Administrator

• Oct 2018 - Mar 2019

Finance Administration Manage Office Financial Recap Manage Office Reimbusement Process Manage Office Cashflow Finance Administration Manage Office Financial Recap Manage Office Reimbusement Process Manage Office Cashflow