Experience

Triveni Media Marketing Services Pvt. Ltd.

• India
• Advertising Services
• 1 - 100 Employee

• Manager-Client Servicing

  • Jul 2022 - Present

  • Good in Servicing for Retail branding, In-shop Branding, Signages. • Manage the rest of the team to ensure high productivity, Complete jobs on time, and ensure client retention. • Respond promptly to the ongoing projects as per the client's requirements. • Pitch new concepts in retail signage are to existing clients, based on specifically identified needs of the client. • Check all emails and reply to the emails and keep the clients satisfied. • Sound Understanding of retail branding specifications and the rates, all type of elements Front- lit, Backlit, GSB, ACP Board, Cladding, Hoarding and all Branding Parts & etc. • Educate and update existing clients on new technologies/innovations in signage and printing. • Handle all client-related communications including an understanding of the brief, planning, and communicating it to the internal team.• Ensuring client satisfaction in overall project management. • Checking progress reports with the team and clients on a daily/weekly basis. • Tracking day-to-day assignments with suppliers/vendors / clients & internal teams and analyses overall project progress. • Work efficiently with different teams like Vendors/ Designers/ Operations to complete the projects. • Timely response to client inquiries and ongoing projects. • Capability to work on multiple clients. • Timely quality checks of production and completed work. • Ensure the invoices are raised on time and Collection is on track. Show less



ADTEK PRINT & MEDIA PRIVATE LIMITED

• India
• Broadcast Media Production and Distribution
• 1 - 100 Employee

• Manager -Client Service & Marketing.

  • Oct 2020 - Jun 2022

  • Handled corporate clients. • Ensure the entails overseeing the delivery of services to clients, managing client relationships, and ensuring that customer satisfaction levels remain high. • Make sure to other departments to ensure projects are delivered on time and within budget, seek out opportunities to expand business with existing clients, and act as the primary point of contact for clients • Worked with clients to understand their requirements and objectives, and develop customized activity solutions to meet their needs. • Communicate with clients to ensure that all details of the Project are clear and understood. • Plan and manage Project including vendor selection, contract negotiation, budget management, and timeline development. • Oversee execution, ensuring that all details are executed as per the plan. • Manage team & staff, including coordinating work schedules, ensuring proper training, and handling any issues that arise during the Campaign & Activity. • Act as the primary point of contact for clients, responding promptly to inquiries and providing exceptional customer service. • Develop and maintain strong relationships with clients, anticipating their needs and ensuring that all requests are addressed in a timely and efficient manner. • Monitor Project budgets and ensure that all expenses are within budget constraints. • Maintain accurate Project data in records and client files. Show less



Kuldeep Enterprises

• India
• Retail

• Manager-Client Service

  • Dec 2018 - Oct 2020

  • Managed overall agency/client relationship and establish rapport for long-term association with the clients. • Create and provide strategic direction and consulting to clients and help them achieve their business and marketing objectives • Managing clients campaign & project day to day and update report on mail and messaging. • Implement sound project management processes and tools for delivery and execution. • Work on campaigns in collaboration with the content and creative teams to meet the client's brief and budget within the delivery timeline. • Present creative work to clients for approval or modification. • Monitor the effectiveness of campaigns. • Prepare periodic reports/trackers and follow through with individual SOPs. • Ensure timely follow-up on payment collection. • Contribute to new business development pitches • Evaluate when to escalate potential problems. • Strong organisational skills and self-motivated • Hands-on knowledge of MS Office & Google ecosystem(PowerPoint/Slides, Word, and Excel/Sheets). Show less



Idea Cellular Ltd

• India
• Telecommunications
• 700 & Above Employee

• Senior Sales Marketing Executive

  • Jul 2014 - Dec 2018

  • Handled all Seventh Zones ZMEs (Zonal Marcom Executive) and 50 Merchandisers of Delhi Circle. • Handled all ATL, BTL & TTL activities smoothly. • Share Report on Daily/Weekly/Monthly and Yearly. • Responsible for resolving the all complaint of Vendors/Marketing Team and Sales Team. • Maintain all Vendor’s PO/Payment/Outstanding and Stock material data. • Ensure to order all Design and Printing. • Planning retail visibility in different zones according to the requirement. • Always Support the execution team and vendor if have any facing issues. • Always support and Excited to Venders to complete the execution on time. • Monitoring all Activities on daily basis (Branding/Signage Execution/Signage Measuremen). • Resolve the issue and complaint day today. • Call all seven Marcom& 50 Merchandiser about daily activities plan. • Monitor the Attendance/Salary of Marcom’s& Merchandisers per month. • Calculate the incentive of Marcom’s& Merchandisers per month. • Audit all materials (Flex Printing/Posters/Banners/Leaflets etc. • Daily publish Signage visibility mail to respective team (Marketing &Sales). • Access The Vendor Management software. • Access the Oracle (Indent/PO). • To do all indenting through Oracle for all requirement (Retail Signage, POSM,) of Marketing. • Follow-up with the vendor regarding Invoice submission. • Follow-up with the vendor regarding quarterly payment of those Invoices have been submitted in Finance. • Have to ensure that all printing and execution issues solved. • Plan to allocate execution list and location as per quarterly. Show less



RANA ADVERTISING

• Printing Services
• 1 - 100 Employee

• S.E xecutive- Client Servicing

  • Aug 2011 - Jul 2014

   Day-day maintain the activity status and report to Client.  Managed all project assigned by Manager.  Accepting the challenges-internal and client.  Update and daily report to client and internal management.  Maintain in record- all data(PO,Invoice,Project list).  Follow-up the payment with client.  Follow-up with recce team and installation team for on-going project.  Follow-up with creative team regarding artwork status.  Follow-up with printing team regarding printing status.  Follow-up with fabrication team regarding board fabrication status.  Follow-up with account team regarding billing & payment.  Make sure all requirement to be done on time. Show less