Experience

TPG Telecom

• Australia
• Telecommunications
• 700 & Above Employee

• Technical Support Officer

  • Feb 2023 - Present



TSA Group - Australia

• Australia
• Outsourcing/Offshoring
• 700 & Above Employee

• Inbound Customer Service Representative

  • Jan 2021 - Feb 2023



Ericsson

• Sweden
• Telecommunications
• 700 & Above Employee

• • Mar 2017 - Feb 2019

  • Worked in Network operation centre division and managed performance of network of Telenet operator (Belgium, Western Europe)• KPI Monitoring and trend analysis, Tool used NGPM Mycom OSI (Next Generation Performance Management), KPI Scope (RAN, CS CORE, PS CORE, TXN, MSBB, IMS), • Technology worked 2G,3G AND 4G• Network Availability reporting and analysis• Strong analytical skills.• Multi domain, KPI degradation data analysis.• Tools used U2000, ZTE NETNUMEN• Drove Ticket Quality Improvement Six Sigma Project as a Lead. • Every week customer meeting with quality data analysis• Raising Jira tickets and Responsible for closing tickets within SLA.• Technical support to customers for analysing and solving the day-to-day problems Show less

• • Mar 2017 - Feb 2019



Telecom Network Solutions Private Limited

• India
• Telecommunications
• 200 - 300 Employee

• Radio Frequency Engineer

  • Jun 2015 - Feb 2017

  • Worked as a RF engineer and identified the best cell site location by doing RF survey.RF Planning, Site Operations ,Quality Control, Testin • EMF survey to check the EIRP ratio of Antenna. • LOS survey to check the Line of Sight between two Antennas • Drive Test to check the performance of network by using TEMS/ NEMO software (product of Ascom) to optimize and troubleshoot the mobile network • Making all reports (SCFT, Cluster, Benchmarking, TRAI, QOS, Highway • Processing Log file and preparing KPI Report of 2G, 3G, 4G parameter. • Analysing KPI Traffic parameter like CDR, CCSR, HOSR. • Analyses of UMTS and GSM site based on coverage, Quality, Pilot pollution, Swapping, interference etc • Fetching of report from the cloud based TEMS Server • Knowledge of Installation and Commissioning of Telecom sites. Show less