Experience

Enser Communications

• India
• IT Services and IT Consulting
• 100 - 200 Employee

• Center Head - North India

  • Jun 2018 - Jun 2019

  New Delhi Area, India



Influenz Training Systems

• Chief Mentor

  • Aug 2016 - Jun 2018

  New Delhi Area, India



NSB BPO Solutions Pvt.Ltd.

• India
• Consumer Services
• 700 & Above Employee

• Center Head for North RVC - Jaipur for Reliance JIO

  • Feb 2016 - Aug 2016

  Jaipur - Makes independent decisions, which have major day-to-day impact in area of responsibility, and may influence direction of other areas. - Responsible for medium-term & long terms planning, objective setting and development of new procedures within area of responsibility, through interpretative judgment of overall policies and goals. - Identifies, assesses and resolves complex business problems/issues and provides alternative scenarios. - Provides and implements… Show more - Makes independent decisions, which have major day-to-day impact in area of responsibility, and may influence direction of other areas. - Responsible for medium-term & long terms planning, objective setting and development of new procedures within area of responsibility, through interpretative judgment of overall policies and goals. - Identifies, assesses and resolves complex business problems/issues and provides alternative scenarios. - Provides and implements business-focused solutions within time/cost constraints. - Self-directed within broad goals and strategic direction in satisfying organization or client objectives. - Accountable for developing and managing key internal/external client relationships - Accountable for operational direction of complex or large function or project, or medium size unit within stable mature operation, or key element of volatile environment. - Accountable for client satisfaction in area of responsibility, against service level agreement, and ensures achievement of key performance indicators/project milestones. - Responsible for fulfillment of contractual obligations/completion of deliverables within own area of responsibility - Initiates and promotes continuous improvement programs across sphere of influence. - Leads and manages a team of 850 associates in operations domain in their respective domestic market - Manages and ensures consistent application of human resource processes including career development, performance management within area of responsibility. Show less



Karvy Data Management Services Limited.

• India
• IT Services and IT Consulting
• 700 & Above Employee

• Business Manager

  • Jun 2015 - Feb 2016

  Pune Area, India Work engagement includes: Client management and engagement Managing the diverse geography of Rest of Maharashtra and Goa based in Pune Increase in Revenue through better procurement, management and reducing penalties Process improvement Employee engagement Hiring and managing churn Managing and exceeding KPI with the client Business expansion and reducing penalties Coordination with the central team The canvas includes 1. Managing over 750 employees at… Show more Work engagement includes: Client management and engagement Managing the diverse geography of Rest of Maharashtra and Goa based in Pune Increase in Revenue through better procurement, management and reducing penalties Process improvement Employee engagement Hiring and managing churn Managing and exceeding KPI with the client Business expansion and reducing penalties Coordination with the central team The canvas includes 1. Managing over 750 employees at various levels for two clients 2. Managing 44 spokes 3. Managing a daily volume of over 24 000 CAFS 4 . Departments reporting to me are Local Operations, HR, Admin, IT 5. Vendor management 6. Penalty management through KPI improvements Show less



IBM

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• GM & PROJECT EXECUTIVE - India CoE - BFSI

  • Oct 2013 - Aug 2014

  Gurgaon, India Managed a profitable portfolio of banking clients with 10 LOB with a revenue of USD 4.42 mill delivered out of 4 centres with a total Head Count of 350 FTE. Result orientation on P&L viability, delivery of growth targets & process innovation, customer delight, Contractual SLAs, Reporting & Governance, Escalations, Resource optimization, Client Relationship, Team Development, Compliance Management & Train and Lead multi-location teams



TC Global

• India
• Technology, Information and Internet
• 200 - 300 Employee

• Group Vice President - Sales,Marketing & Business Development

  • Jan 2012 - Jan 2013

  New Delhi Area, India Managing a team of over 200 Sales and test prep counseling and delivery staff, trainers and faulty. Also manage the media and communication setup and special projects of in house fair and other Global Fairs. I am primarily responsible for lead generation, lead management through ATL and BTL activities and sales of Kaplan and ACS products.



Influenz Training Systems

• Independent Business Consultant

  • Jan 2012 - Jan 2012

  New Delhi Area, India Independant business consultant and trainer on continuous business process improvement and skilling of human resources



HDFC Bank

• India
• Banking
• 700 & Above Employee

• Head - Insurance Cross Sell North

  • Apr 2010 - Jan 2012

  New Delhi Area, India The Banca channel for Retail Assets which includes Life and Non-Life Products to be sourced from Auto, Two Wheeler, Commercial Vehicle and Tractor Loan Customers and Dealers. Canvas North India excluding Delhi NCR

• Head - Branch Cross Sell - North

  • Dec 2006 - Mar 2010

  Manage a high focus vertical for the Auto Loans department of sourcing from internal customers. Cover the entire Northern Indian States with the exception of Delhi NCR. In my entire career with HDFC, I have been 100% budget compliant. Canvas is 375branches spread across 6 states .



Bajaj Allianz Insurance Co. Ltd.

• Senior Area Manager

  • Nov 2004 - Dec 2006

  Dehradun, Uttarakhand, India Managed the Dehradun Area office with a HUB and 6 spoke branches of Haridwar, Roorkee, Srinagar Gopeshwar Uttarkashi and Rishikesh. Have the highest Sales figures in my time of 2 crores from this location. Was the chief architect of the new office at that time. Converted the office from a satellite to an area office. The entire Operations, underwriting, admin and sales teams reported to me directly. We had 70 sales managers and 1200 agents in the Area office and satellites.



Max Life Insurance Company Limited

• India
• Insurance
• 700 & Above Employee

• Associate Partner

  • Jan 2001 - Oct 2004

  Was a double Exec Council winner on 2002 and 2003



Trident Project Group Companies

• Manager Operations

  • Aug 1992 - Dec 2000

  New Delhi Area, India Worked in the legal, marketing & operations department for the real estate, hospitality and IT services