Quality and Compliance Manager

• Dec 2021 - Present

Project Procurement Manager

• Jun 2015 - Nov 2020

• Closely collaborated with project members to identify and quickly address problems.• Managed and motivated project teams to promote collaboration and keep members on-task and productive.• Investigated and corrected or escalated project problems.• Built and utilized reporting systems to keep customers and management in loop with latest information.• Produced Cycle Time and Incoming Supply reports each Weekly, updating senior leaders on progress and roadblocks.• Managed and archived quality documentation and participated in internal and external quality audits.• Updated quality control standards, methods and procedures to meet compliance requirements.• Improved quality processes for increased efficiency and effectiveness.• Determined and recommended methods to address improvement opportunities.• Increased customer satisfaction and repeat business through relentless pursuit of resolutions to problems arising from Delay in Payment, protecting company reputation and loyal client base.• Resolved conflicts and negotiated agreements between parties in order to reach win-win solutions to disagreements and clarify misunderstandings.• Worked with Procurement Team to resolve Data Standardisation & Centralization problems, improve operations and provide exceptional customer service.• Developed standard operating procedures and document workflows for current and future process steps.• Conducted training and change management processes to improve operations.• Analyzed current business plan, identified inefficiencies in existing processes, and tracked performance following implementation of improvements.• Maintained effective and lasting vendor relationships through dynamic communication, collaboration and intelligent questioning skills.• Negotiated with vendors on freight costs, cutting shipping prices.• Evaluate and analyze proposals received from suppliers and service providers. Show less

Management trainee

• Jun 2014 - Nov 2015

Credit Analyst

• Feb 2011 - May 2014

Billing Specialist

• Dec 2008 - Feb 2011