Experience

New Jersey Division of Taxation

• United States
• Government Administration
• 1 - 100 Employee

• Investigator 3

  • Jul 2022 - Present

• Investigator 3

  • Sep 2021 - Jul 2022

• Investigator 3

  • Feb 2019 - Sep 2021

  -Conduct reviews and investigations with respect to Business and TGI tax files, as well as other duties assigned in accordance with procedures and directives.-Verify accuracy of all pertinent information and documentation in each assigned case in preparation of the case to be forwarded to the Attorney General’s Office for additional collection action.-Satisfactorily complete investigations/reassignments and prepare files to go to the Attorney General’s Office.-Duties also include reviewing recommendations and determinations of Closing Agreement Applications, Releases and Subordinations of Liens, Innocent Spouse Relief, Abatement Requests, Release of Motor Vehicle Liens, and Installment Repayment Plans.-Cases shall be prepared properly within a 1% error factor per year.-Maintain a professional attitude with the Attorney General’s Office, Taxpayers, and their Representatives.-Display competency in computer systems used in office operations.-Prepare accurate worksheets/Process payments and make adjustments.-Update files accurately for all assigned cases in accordance with established procedures and directives.-Satisfactorily prepare Warrants of Satisfaction.-Issue Warrants of Execution and track and update levy status using the FIDM system.-Update case files as required and prepare written reports with respect to files if necessary.-Updating of files should be in accordance with established procedures and directives.-Incidents of omission shall not exceed 5% of all matters.-Special reports shall be submitted in accordance with established procedures.-Submit organized case files in accordance with established procedures/Rejected case files shall not exceed 5% of all submitted case files.-Respond to correspondence/memos from the Attorney General’s Office, Taxpayers, and their Representatives within five working days of receipt of submission. Show less

• Technical Assistant

  • Sep 2018 - Feb 2019

  -Maintain a professional attitude with the Attorney General’s Office, taxpayers and their representatives.-Coordinate collection efforts with the Attorney General’s Office.-Collect tax revenue and enforce tax law.-Perform a review of all incoming cases to ensure that all appropriate collection actions have taken place and that at least 80% of the case liability is covered by a Certificate of Debt.-Work efficiently to collect taxes due on assigned cases.-Forward copies of all pertinent documents to the Office of the Attorney General that are necessary to enable them to proceed with additional collection action.-Return phone calls same day if possible if not within 24 hours.-Process checks within 48 hours of receipt.-Process an acceptable number of tax cases for each month. Show less

• Technical Assistant

  • Sep 2017 - Sep 2018

  -Obtained knowledge of the various Offset Programs: SOIL, FOIL, TOP, State Vendor (OMB) garnishments and State Reciprocal Set-Off.-Possessed knowledge of Casual Sales.-Reviewed and responded to Offset notice correspondence located on the Division’s Correspondence Tracking System (CTS) as required.-Reviewed and/or adjusted taxpayer accounts as necessary and place notes in Mainframe.-Contacted the taxpayer, or their appointed representative, in a timely manner to acquire any additional information necessary to evaluate and respond to the correspondence received.-Referred correspondence to the appropriate agency for further review and follow-up as necessary.Requested refunds on taxpayer accounts as warranted.-Responded to requests for additional information about the State’s Offset Programs and Casual Sales.-Responded to taxpayer outreach (phone, fax, or e-mail) as soon as possible.-Processed payments received as soon as possible. Show less



Braun Research Incorporated

• Market Research
• 1 - 100 Employee

• Marketing Research Assistant/Recruiter

  • Feb 2016 - Sep 2017

  -Recruited C-Suite Level Managers alongside to Executive Level Financial Leaders for various financial studies pertaining to Investments, Sustainability, and Social Impact -Utilized various marketing tools to generate leads for companies in order to obtain extensive market exposure -Administered briefings for numerous studies correlating toward different industry panels -Applied marketing tactics/strategies to obtain a wide-range of survey completions pertaining to various demographics of different states -Conducted marketing research via various outlets such as phone and social media platforms -Utilized the Nth System to draw sample from various populations for marketing research purposes -Worked with the Director of Operations/Project Manager to outline the parameters of the project to determine the source required to execute the project Show less



SPS

• Switzerland
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Client Service Representative

  • Apr 2014 - Apr 2015

  -Created and implemented a new inventory system while utilizing MS Office Suite (Word, Excel, PowerPoint, Outlook) MS Project, MS SharePoint to enhance organization and productivity -Supervised office activity and tracked orders while establishing good working relationships with customers/clients across multiple departments on a daily basis -Ability to organize, arrange and work under extreme work pressure and show initiative while upholding a high level of energy -Strong verbal and personal communication skills while addressing phone calls to customer inquiries regarding shipping discrepancies -Reinforced protocol revolving around shipping/receiving and formulated spread sheets pertaining to numerous parcels -Assisted in the supervision of Harper Collins Publishers’ Fulfillment Department, responsible for distributing Harper Collins published books and promotional materials across the country Show less



A&S Business Ventures, LLC.

• Monmouth Junction, NJ

• Mixstirs Manager

  • Nov 2009 - Jul 2013

  -Obtained expert knowledge of the store trade area and the community -Developed and maintained positive relations with the surrounding community through effective marketing and sponsorship -Maintained operational excellence and demonstrated exceptional leadership behaviors -Provided the ultimate in store customer service experiences and brand impressions, achieving excellent customer service metrics -Utilized financial tools and analyzed financial reports to identify and address trends and issues in store performance inclusive of Windows 2000/XP/Vista/7/8/8.1 -Formulated a store plan that supported the execution of regional/company initiatives to achieve operational excellence -Engaged in a pricing objective of twenty percent of each individual product -Utilized marketing tactics to obtain a product margin of 5% of sales and implemented budget constraints to alleviate cost efficiency Show less



Mayur Distributors

• Yonkers, NY

• Administrative Assistant/Customer Service Representative

  • Nov 2003 - Aug 2007

  -Maintained office supply inventories -Resolved administrative inquires -Engaged in meetings revolving around sales goals -Utilized correspondence to address company issues pertaining to cutlery -Initiated a budget to cut company cost. -Increased sales by five percent by implementing exceptional customer service -Allocated resources to sustain productivity -Maintained office supply inventories -Resolved administrative inquires -Engaged in meetings revolving around sales goals -Utilized correspondence to address company issues pertaining to cutlery -Initiated a budget to cut company cost. -Increased sales by five percent by implementing exceptional customer service -Allocated resources to sustain productivity