Experience

Murugappa Group

• India
• Machinery Manufacturing
• 500 - 600 Employee

• Senior Manager

  • Jul 2022 - Present



INDIA PROPERTY ONLINE PRIVATE LIMITED

• India
• 1 - 100 Employee

• Manager of Sales

  • Oct 2015 - Jun 2022

  Process: Online Subscription Sales (Agent) – Manager- Tele-Sales o Centralized service for PAN India Agents from Chennai center implemented and retained agents o Setting Up a new team for West & North location calling from Chennai o Handle PAN India Agent's vertical with different department (Team Fresh Acquisitions, Renewal and Retention) of 50 seats o Moving into next level to success with new ideas & implementation & challenges. o Building the real estate pipeline of new locations that fit to the expansion strategy and market plan for company brand o Responsible for the sale of the business products and achieving sales goals targets in the Region wise o Reviewing monthly/Weekly/Daily target with team leaders department & region wise o Reports to GM on team’s performance/Improvement areas/key client issues. o Identifying & Building Strategic Business Development, strengthening existing business plan & implementing sales strategy and business opportunities. Analyze regional market trends and implementing strategies for growth and address potential business with prompt solutions o Generate new business by hunting for new accounts in the Real Estate Industry. o Manage all Real Estate accounts in the region; build relationship with decision makers to manage repeat business and identifying the opportunities for the new products/ services. o Generation of prospective clients and referrals. o Monitor, Review and constant Feedback to team members to perform and deliver o Building and maintaining healthy business relations with major customers, ensuring maximum customer satisfaction. o Focusing on increasing the site content by pushing & posting more number of listing through Team Retention o To identify needs & to facilitate training programs for the team. Show less



India Property Online Pvt Ltd

• Chennai Area, India

• Deputy Manager

  • May 2013 - Oct 2015

  Process: Assisted Property – Deputy Manager- Tele-Sales o Handling a PAN India team of 50 TME for Assisted Property(Property Buyer’s Subscription) for 2 years which was started with 10 initially o Trained TME on real estate market knowledge on weekly basis to ease in conversion from Buyer o Reviewing monthly/Weekly/Daily target with team leaders o Generating revenue with World class service to Property Buyers and connection with our Paid Sellers o Participating in all Events held all over in world from IndiaProperty.com(GrahaPravesham) and connecting directly with Buyers o Made property buy easy for NRI through our Assisted Property Search service o Monitor, Review and constant Feedback to team members to perform and deliver o Building and maintaining healthy business relations with major customers, ensuring maximum customer satisfaction. o Adhere to defined sales processes and maintain/grow the funnel as per organizational growth plans Show less



Matrimony.com Limited

• India
• Internet Publishing
• 700 & Above Employee

• Unit Manager

  • Jan 2011 - May 2013

  Process: CommunityMatrimony.com- Unit Manager Tele-Sales o Sole responsible for handling the E-commerce business for entire Chennai Zone o Started with 25 seats and ramped up to 50 seats in 1 year. o Set up support function like training and Quality, where all the gaps were closed and agents were more productive o Ensuring expected conversion% on all different campaigns is in place o Reviewing performance with team on a weekly basis o Guiding everyone to close more sales via Online payment mode & IVR’s o Sharing valuable inputs with the team where they are lacking to ensure increase in sales o Successfully implemented reporting tools and mechanisms for improved data-management and analysis o Ensuring quality % above 95% o Involved in training and final certification of fresh recruits o Involved in refresher trainings for the non performing associates Show less



Andromeda Marketing Pvt Ltd

• Telecommunications
• 300 - 400 Employee

• Senior Team Lead

  • Dec 2006 - Dec 2010

  Process: Citi Bank- Royal Sundaram Alliance (RSA)-Telecaller Calling Citi Bank credit card holder for Health Insurance Ensuring 100% target achievement MOM Promoted to Team Lead in new process Process: Tata Aig Life- Senior Team Lead o Sole responsible for handling a team of 15 agents with support function like Mis, Training, Quality and Verification o Set up support function like training and Mis, where all the gaps were closed and agents were more productive o Successfully implemented reporting tools and mechanisms for improved data-management and analysis o Sole in-charge for raising invoices to the client, following up for payments, managing P/L responsibility o Ensuring the expected conversion% on cold calling data and all the campaigns are in place o Achieved number one position every month(1 and half year) in terms of productivity compared with other 6 TL across center since inception o Increasing gross profit margin by maintaining 100% billing with reduced staff cost o Achieved production with positive capacity usage variance by optimizing infrastructural usage o Achieved the higher productivity slabs to ensure higher billing per seat o Promoted to Senior team leader in 1 year by showing consistent performance with 0% attrition in 1 year Show less