Network Engineer

• May 2019 - Present

Network Engineer L2

• May 2019 - Mar 2020

 To do changes in network (which includes IOS upgradation, Route the traffic from Primary to secondary if Primary link is flapping, adding vlan, adding a routes, password breaking of router and switches, managing unmanaged network).  Implemented all layer 2 security in our network to more it more secure. (DHCP SNOOPING, PORT SECURITY, SSH V2).  Timely completion of given activity and to generate daily link utilization report with SLA achievement more than 95 %.  Worked on tools for monitoring.  Vendor management with in case of any site outage.  Very good knowledge of HSRP and STP protocols (Implemented HSRP in our network for redundancy).  Responsible for routers and switches hardening and enabling security features. Show less

Network Engineer

• Dec 2017 - May 2019

 Check and resolved network related issue like VLAN port creation and deletion, Internet latency, Internet related issue.  Provide first-level technical support assisting users who have network problem.  Check and work with global NOC team regarding network related issue for taking trace root and catch HAR file.  Bandwidth limitation for clients and supplying QOS for clients.  Configuring and troubleshooting VLANs, VTP, and STP.  Call logging & analysis, Ticket logging and closing with Accenture helpdesk Tool.  Troubleshot and resolved LAN/WAN connectivity issues.  Good knowledge of OSI 7 Layer Model, TCP/IP, DNS, DHCP, TFTP.  Knowledge of LAN technologies, Switches, Cables, Bridges.  Advise and escalate various networking issues in accordance to company policy and SLA agreements.  Work with Internet Service Providers and hardware vendors to troubleshoot major network outages.  Handling various kinds of incidence logged by the user & provides them a support on their logged incidence about Internet issue.  Co-ordinate with third party vendor and taking follow up, update on daily bases via mail and ticket tool.  Managed and monitored all network devices.  Coordinated with local service providers and customers in troubleshooting local loop problems.  Ensured resolution to all support calls within the agreed customer Service Level agreements.  Performed as initial contact for customer inquiries ranging from general questions to site-down emergencies. Show less

Network Engineer L2

• Feb 2016 - Dec 2017

1) Call logging & analysis, Ticket logging and closing with HP SM7 Tool. 2) Configuring and troubleshooting Mail Clients such as Outlook 2007. 3) Handling various kinds of incidence logged by the user & provides them a support on their logged incidence about Desktops, Laptops, Software's & Printers. 4) Hardware & Software inventory control like POS machine, Inventory Scanner, Printer, Gift card. 5) Provide remote support to different locations ( Bangalore and Chennai). Create and manage new users, email IDs etc, and resolve related problems. 6) Provide Software, Hardware, Network Support and Operating System support to all locations. 7) Internet access for the LAN through Proxy setting. 8)Responsible for all internet related security. Show less