Sunil Kumar

Senior Manager at Flatworld Mortgage Solutions
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Contact Information
us****@****om
(386) 825-5501
Location
Tamil Nadu, India, IN
Skills

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Credentials

  • Becoming an Impactful and Influential Leader
    LinkedIn
    May, 2022
    - Nov, 2024
  • Change Management Tips for Leaders
    LinkedIn
    May, 2022
    - Nov, 2024
  • Communicating in the Language of Leadership
    LinkedIn
    May, 2022
    - Nov, 2024
  • Developing a Diversity, Inclusion, and Belonging Program
    LinkedIn
    May, 2022
    - Nov, 2024
  • Difficult Situations: Solutions for Managers
    LinkedIn
    May, 2022
    - Nov, 2024
  • How to Manage Your Manager
    LinkedIn
    May, 2022
    - Nov, 2024
  • Learning Microsoft Project
    LinkedIn
    May, 2022
    - Nov, 2024
  • Negotiating the Nonnegotiable (Blinkist Summary)
    LinkedIn
    May, 2022
    - Nov, 2024
  • Overcome Overthinking
    LinkedIn
    May, 2022
    - Nov, 2024
  • The Leader’s Guide to Mindfulness (getAbstract Summary)
    LinkedIn
    May, 2022
    - Nov, 2024
  • Project Management Professional (PMP)
    Project Management Institute
    Apr, 2022
    - Nov, 2024
  • Lean Six Sigma Green Belt (ICGB)
    Benchmark Six Sigma
    Feb, 2014
    - Nov, 2024

Experience

  • Flatworld Mortgage Solutions
    • United States
    • Outsourcing and Offshoring Consulting
    • 1 - 100 Employee
    • Senior Manager
      • Mar 2021 - Present

      Leading a team of mortgage specialists in managing different processes like loan origination, end-to-end processing, underwriting, title and post closing services in U.S mortgage services along with client relationship, Quality Control, process improvement initiatives and SLA management. Leading a team of mortgage specialists in managing different processes like loan origination, end-to-end processing, underwriting, title and post closing services in U.S mortgage services along with client relationship, Quality Control, process improvement initiatives and SLA management.

  • Bounteous India
    • India
    • IT Services and IT Consulting
    • 300 - 400 Employee
    • Senior Operations Manager
      • Apr 2013 - May 2020

      Managed multiple projects in healthcare domain with team size of 140+ comprising Account managers and Leads across voice and non-voice processes. Have strong expertise in process & people management, Client relations, process excellence, Budgeting, reporting, business development, quality management, team building and leadership, recruitment etc. Managed multiple projects in healthcare domain with team size of 140+ comprising Account managers and Leads across voice and non-voice processes. Have strong expertise in process & people management, Client relations, process excellence, Budgeting, reporting, business development, quality management, team building and leadership, recruitment etc.

  • Medusind
    • United States
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Deputy Manager
      • Aug 2007 - Apr 2013

      Worked in verticals like High Value Added Services (HVAS), RCM (dental) holding varied responsibilities, managing team across multiple locations, people and process management, process excellence, team building, reporting, recruitment, people development functionalities. Managed a team strength of 60+ agents inclusive of associates, Sr. associates, team coordinators and team lead. Worked in verticals like High Value Added Services (HVAS), RCM (dental) holding varied responsibilities, managing team across multiple locations, people and process management, process excellence, team building, reporting, recruitment, people development functionalities. Managed a team strength of 60+ agents inclusive of associates, Sr. associates, team coordinators and team lead.

  • Cognizant
    • United States
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Team Leader
      • Sep 2006 - Jun 2007

      Primary Source Verification. Team strength - 5 to 10 agents Primary Source Verification. Team strength - 5 to 10 agents

  • perot systems
    • Chennai, Tamil Nadu
    • Goup Coordinator
      • Aug 2003 - Sep 2006

      Physician billing (cash posting) and Hospital Billing. Team span of 15 to 20 FTs. People and process management, Reporting, Training, Quality check, CAPA, Feedback, Reporting, Client Interaction, Monthly business report. Physician billing (cash posting) and Hospital Billing. Team span of 15 to 20 FTs. People and process management, Reporting, Training, Quality check, CAPA, Feedback, Reporting, Client Interaction, Monthly business report.

Education

  • Madras Christian College
    Bachelor of Science (BSc), Chemistry
    1995 - 1998

Community

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