Sr. Technical support Engineer

• Jun 2022 - Present

Sr. Executive-IT

• Nov 2021 - Jun 2022

• 8 years’ experience in remote and onsite support in 24x7 environments. • Voice and onsite L2/L3 support, LAN & WAN troubleshooting, software & driver installation, Network printer installation, backup & recovery, VPN configuration & troubleshooting. • Excellent troubleshooting skill with ability to support and troubleshoot elevated queries independently. • Resolving start up and login problems for Domain, Hybrid, Azure devices, device performance optimization, resolving browser and internet connection, Wi-Fi issues. • Resolving DNS & DHCP issues, Shared & NTFS Permissions management. • Expert in email, outlook troubleshooting, managing and troubleshooting email and security related issues, phishing, spam, whaling, malware, etc. • Software & Hardware automated installation, maintenance, up gradation and troubleshooting of Windows 10 pro enterprise edition, MS Server 2012/16, Diagnosis and troubleshooting of OS & application updates and patch management • Knowledge and understanding of MS Server 2012/16, ADS, GPO, DNS, DHCP, and SSCM, LAPS, Networking concept and system security issues. • Understanding of TCP/IP protocol, IP addressing, networking & VLAN concept, cabling and troubleshooting connectivity issue. • Knowledge of Office 365, Email, MS Teams, Share Point, Skype, One Drive, Zoom, Google meet, Cisco Web, • Hands on experience in AV and related end point product, Knowledge of EDR, Sophos, Trend Micro, Quick Heal, Ransom ware, exposure to DLP and data security. • Excellent communication skills with ability to communicate effectively technical and non - technical issues with colleagues at all levels within and outside organization. • Self-motivated, analytical mind, capable of working independently with minimum supervision • Experience in writing knowledge base (KB) article for IT troubleshooting • Familiarity & working knowledge of excel and business analytics capability. Show less

System Administrator

• Aug 2015 - Nov 2017

Technical Support

• Oct 2013 - Jul 2014