Experience

Social Wolf - Digital Marketing Company

• India
• Advertising Services
• 1 - 100 Employee

• Head of Business

  • Jul 2019 - Present

  Head of business for Social Wolf, a digital marketing company focusing on branding and lead generation for their clients. Head of business for Social Wolf, a digital marketing company focusing on branding and lead generation for their clients.



Yellowhammer Interactive (India)

• India
• Advertising Services
• 1 - 100 Employee

• Senior Manager

  • Aug 2016 - Mar 2019

  Spear headed the start-up of the digital agency. Planned & executed the corporate and go to market strategy. Framed the target audience and bundled the service around it. Built the sales team and managing implementation, delivery and operations (including account management and organic growth). Manage the MIS and moved the business to a positive P&L in a year Spear headed the start-up of the digital agency. Planned & executed the corporate and go to market strategy. Framed the target audience and bundled the service around it. Built the sales team and managing implementation, delivery and operations (including account management and organic growth). Manage the MIS and moved the business to a positive P&L in a year



Responsive Media Tech Services

• United States
• Internet Publishing
• 1 - 100 Employee

• Account Manager / Client Manager (Responsive Media Tech Services) – October 2015 – July 2016

  • Oct 2015 - Jul 2016

  As the account manager and sales SPOC for the UK market, brought in the first client from EU. Was a part of the weekly, monthly, quarterly performance and business review calls (QBR). Worked with client and internal team to enable organic growth of accounts and increasing revenue for the company

• Senior Manager - Professional Services

  • Oct 2013 - Sep 2015

  As a manager for Responsive, I assisted HR in talent acquisition (drives and other initiatives). The KPI included planning and allocation of resources for the projects, on boarding of new clients, talent retention, attrition management, client satisfaction, working on SOW, defining SLA, designing the SOP, setting up the QA team and check list with the audit mechanism, people management and engagement. Enforced business strategies



ZEDO

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Senior Manager Ad Operations

  • Mar 2013 - Sep 2013

  Created statement of work (SOW), standard operating procedures (SOP) and master service agreement (MSA) based on client requirements and risk assessment. Work with external vendors to get the department ISO certified. Set up Operation level agreement for processes in line with the service level agreement. Work with the leads for individual growth and development plan (IDP) Created statement of work (SOW), standard operating procedures (SOP) and master service agreement (MSA) based on client requirements and risk assessment. Work with external vendors to get the department ISO certified. Set up Operation level agreement for processes in line with the service level agreement. Work with the leads for individual growth and development plan (IDP)



Theorem

• Marketing Services
• 700 & Above Employee

• Account Manager - Client Services Group

  • Jun 2012 - Mar 2013

  Was the account manager for over 40 clients across verticals. Handled QBR, resource planning, account growth, billing, escalation management, and maintaining the balance between client and production teams.

• Ad Operations Team Leader

  • Apr 2011 - Jun 2012

  Managed one of the largest team with maximum client as lead. Stayed as a SPOC for the day to day operations with the client. Management of resources for parameters such as utilization, performance review, individual growth plan and attrition

• Transition Team Lead

  • Dec 2009 - Apr 2011

  Onboard new clients and stream line process. Resource selection, developing and implementing QA, audit mechanism and building metrics to capture team utilization (time and motion)



Strategic Infra Services

• India
• Advertising Services
• 500 - 600 Employee

• Business Development Executive

  • Aug 2006 - Oct 2009

  Sales of email campaign and database, email campaign management, sales pitch planning and execution Sales of email campaign and database, email campaign management, sales pitch planning and execution



Vanguard

• United States
• Financial Services
• 700 & Above Employee

• Trainer Sales, Voice and Accent

  • Sep 2005 - Aug 2006

  Voice and Accent trainer for the voice-based contact center. Training, class room-based training, Audit and Escalation management Voice and Accent trainer for the voice-based contact center. Training, class room-based training, Audit and Escalation management



Nipuna Services Limited

• IT Services and IT Consulting
• 1 - 100 Employee

• Trainer

  • Mar 2004 - Aug 2005

  Process trainer for the voice-based contact centre. training, class room-based training, Audit and Escalation assistance Process trainer for the voice-based contact centre. training, class room-based training, Audit and Escalation assistance



AOL

• United States
• Software Development
• 700 & Above Employee

• Technical Support Executive

  • Jun 2002 - Nov 2003

  As a Tech Support Representative in AOL, I was assisting end users of the company in connecting to internet by troubleshooting the issues As a Tech Support Representative in AOL, I was assisting end users of the company in connecting to internet by troubleshooting the issues