Sunil Chauahan
Assistant Manager Technical Support at IceWarp India- Claim this Profile
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Bio
Credentials
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NSE 1 Network Security Associate
FortinetJun, 2021- Nov, 2024 -
NSE 2 Network Security Associate
FortinetJun, 2021- Nov, 2024 -
Microsoft
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Experience
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IceWarp India
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India
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Information Technology & Services
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1 - 100 Employee
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Assistant Manager Technical Support
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Mar 2022 - Present
Accountable for Role: Users & Group policy creations in Windows Server. Analysing & assigning the policies to the Domain or Organisational units in the domain. G Suite Administration & Lotus Note Administration. Microsoft Office 365 Exchange & SharePoint Administration. Cloud Server Services (VMs and VM Mgmt.) Creation, optimization, tuning, capacity planning, management, etc. Free PBX server Administration. Implemented & Maintaining Network, Web Access Control, Firewall & SSL Installation, Configured, and maintenance Windows Client and Windows Server & Network. Like Active Directory services, DHCP, DNS, MX, etc. Resolved problems, performed upgrades, and maintained end users, laptops, and other IOS Devices Endpoint Solution Implementation, Data Backup, and Restore Strategy on Server. Installation of Server Applications, Development, Wsus & Database. Provided technical support and troubleshooting on-site for remote customers, as well as in-house technical support, Spearheaded new assignments. Microsoft SQL Server 2008, to 2016 installation & setup, ODBC connection in Host user, and, Backup and Restore. Macintosh Operating Systems installed with app & setup O365 exchange email, Office and Printer Setup LAN, or Wi-Fi. Backup & Restore via iTunes & migrate Data to Mac Devices. Troubleshooting problems with network administration, application conflicts, and System Bugs. Troubleshooting problems to ensure minimum downtime & maximum availability of the network. Addressing queries & extending Onsite & Remote support to the clients including maintenance of hardware/software. Show less
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XL Dynamics India Pvt. Ltd.
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India
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Financial Services
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700 & Above Employee
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System Administrator - IT Helpdesk for US Client
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Oct 2020 - Mar 2022
Accountable for Role: Users & Group policy creations in Windows Server. Analysing & assigning the policies to the Domain or Organisational units in the domain. G Suite Administration & Lotus Note Administration. Microsoft Office 365 Exchange & SharePoint Administration. Cloud Server Services (VMs and VM Mgmt.) Creation, optimization, tuning, capacity planning, management, etc. Free PBX server Administration. Implemented & Maintaining Network, Web Access Control, Firewall & SSL Installation, Configured, and maintenance Windows Client and Windows Server & Network. Like Active Directory services, DHCP, DNS, MX, etc. Resolved problems, performed upgrades, and maintained end users, laptops, and other IOS Devices Endpoint Solution Implementation, Data Backup, and Restore Strategy on Server. Installation of Server Applications, Development, Wsus & Database. Provided technical support and troubleshooting on-site for remote customers, as well as in-house technical support, Spearheaded new assignments. Microsoft SQL Server 2008, to 2016 installation & setup, ODBC connection in Host user, and, Backup and Restore. Macintosh Operating Systems installed with app & setup O365 exchange email, Office and Printer Setup LAN, or Wi-Fi. Backup & Restore via iTunes & migrate Data to Mac Devices. Troubleshooting problems with network administration, application conflicts, and System Bugs. Troubleshooting problems to ensure minimum downtime & maximum availability of the network. Addressing queries & extending Onsite & Remote support to the clients including maintenance of hardware/software. Show less
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Edvance Pre-schools Pvt. Ltd.
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Education Administration Programs
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1 - 100 Employee
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IT System Manager
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May 2012 - Sep 2020
Accountable for Role: Users & Group policy creations in windows 2003, 2008. Analysing & assigning the policies to the Domain or Organisational units in the domain. Microsoft Office 365 Exchange & SharePoint Administration. VMware vSphere Install, Configure, and Manage. Setup and Configured ESXI 6, OS installation & Network setup, Backup (Import & Export of VM) Implemented & Maintaining Network, Web Access Control, Firewall & SSL Network Storage Device Installation and configuration. Installation, Configured, and maintenance Windows Client and Windows Server & Network. Like Active Directory services, DHCP, DNS, MX, etc. Resolved problems, performed upgrades, and maintained end users, laptops, and other IOS Devices Endpoint Solution Implementation, Data Backup, and Restore Strategy on Server. Installation of Server Applications, Development, Wsus & Database. Microsoft SQL Server 2008, to 2016 installation & setup, ODBC connection in Host user and Backup and Restore. Macintosh Operating Systems installed with app & setup O365 exchange email, Office and Printer Setup LAN, or Wi-Fi. Backup & Restore via iTunes & migrate Data to Mac Devices. Overseeing installation of new sites and application software under multi-platform environments, deployment of servers, disk quota management and distributed file systems, network, etc., and monitoring the same. Troubleshooting problems with network administration, application conflicts, and System Bugs. Suggestions in the operations and processes to make the system fool proof. Troubleshooting problems to ensure minimum downtime & maximum availability of the network. Addressing queries & extending onsite support to the clients including maintenance of hardware/software. Provided technical support and troubleshooting on-site for remote customers, as well as in-house & spearheaded new assignments. Show less
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ESCON Elevators
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India
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Industrial Machinery Manufacturing
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300 - 400 Employee
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System Administrator
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Dec 2011 - May 2012
Accountable for Role: Users & Group policy creations in windows 2003, 2008. Analyzing & assigning the policies to the Domain or Organisational units in the domain. Maintaining a Network of 200 Wired nodes and Wireless clients with two servers. Configured and maintained: Windows XP, Vista, and Windows 2003, 2008 Network, Linux OS. Server services like Active Directory services, DHCP, DNS, etc. Implemented WSUS for Windows updates and patch management. Configuration of emails on outlook, thunderbird, etc. Show less
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SIES College of Management Studies - India
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India
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Education Management
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1 - 100 Employee
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System Administrator
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Oct 2007 - Nov 2011
Accountable for Role: Users & Group policy creations in windows 2003, 2008. Analysing & assigning the policies to the Domain or Organisational units in the domain. Implementing a Secure Wireless network (Ruckus) Development Software, IBM Rational Software Architect 7.0, Dot Net, Java, SQL, Oracle9i-10g, etc. Configured and maintained: Windows XP, Vista and Windows 2003, 2008 Network, Linux OS. Server services like Active Directory services, DHCP, DNS, etc. Antivirus solutions, Installation of Server Applications, Development, Wsus & Database. Implemented Windows Deployment Services (WDS) for remote OS installation. Implemented Remote Access Services (RAS) on Windows Server 2003 for selected Domain Users. Implemented WSUS for Windows updates and patches management. VMware vSphere Install, Configure, and Manage. Implemented & Maintaining Network & Web Access Control via Squid Proxy Server (Linux) & Firewall. Show less
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Desktop Engineer
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Jan 2007 - Dec 2007
Handling the incoming calls of the customers. Providing solutions to the customer queries. Sending the reports to the Branches. Desktop Level Installation and Troubleshooting. Handling the incoming calls of the customers. Providing solutions to the customer queries. Sending the reports to the Branches. Desktop Level Installation and Troubleshooting.
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Education
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2010 - 2012
Sikkim Manipal University - Distance Education
Master of Science (MSc), Information Technology -
2007 - 2009
CMS COMPUTER INSTITUTE
Diploma, PC Eng., Networking MCSA, CCNA and RED HAT Linux. -
2004 - 2005
University of Mumbai
Bachelor's degree, Commerce
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