Experience

Bricks n Woods Real Estate Brokerage LLC

• United Arab Emirates
• Real Estate
• 1 - 100 Employee

• Real Estate Sales

  • Jan 2023 - Present

  ● Identify prospective customers, lead generation and conversion. ● Communicate effectively with new contacts and existing customers to discuss their requirements. ●Emphasise the features of products to highlight how to solve customer problems. ● Managing and retaining relationships with existing customers. ● Selling & Up selling to new & existing customers. ● Maintain a positive flow of communication with other agents, buyer and sellers. ● Promote sales of properties through open houses, multiple listing services. ● Ensure all necessary documentation is made available to Sales Support prior to submission of signed contracts. ● Generated lists of properties that were compatible with buyers needs and financial resources. ● Assisting non-homeowners in becoming homeowners by providing consultation in down payment requirements, credit ratings and eligibility. Show less



Gulf Mark

• United Arab Emirates
• Real Estate
• 1 - 100 Employee

• Sr. Portfolio Manager

  • Mar 2022 - Dec 2022

  ● Cold calling prospective clients on daily basis to sell & to setup meetings ● Communicate effectively to manage customers’ expectations to ensure they receive a great service. ● Meet & exceed performance targets stipulated month on month. ● Managing and retaining relationships with existing customers. ● Selling & Up selling to new & existing customers. ● Keep up to date with property laws and local real estate development news. ● Regularly updating reporting dashboard to track all sales activities. ● Ensure all necessary documentation is made available to Sales Support prior to submission of signed contracts. ● Partner effectively with Sales Support to ensure efficient completion of customer on boarding process. ● Identify need periods & undertake comprehensive program of sales activity to secure new and ad- hoc business minimising the impact of low activity periods. Show less



SPMC PVT. LTD

• Portfolio Manager

  • Oct 2021 - Mar 2022

  ● Cold calling prospective clients on daily basis to sell & to setup meetings ● Communicate effectively to manage customers’ expectations to ensure they receive a great service. ● Meet & exceed performance targets stipulated month on month. ● Managing and retaining relationships with existing customers. ● Selling & Up selling to new & existing customers. ● Keep up to date with property laws and local real estate development news. ● Regularly updating reporting dashboard to track all sales activities. ● Ensure all necessary documentation is made available to Sales Support prior to submission of signed contracts. ● Partner effectively with Sales Support to ensure efficient completion of customer on boarding process. ● Identify need periods & undertake comprehensive program of sales activity to secure new and ad- hoc business minimising the impact of low activity periods. Show less



Thomas Cook India Limited

• India
• Leisure, Travel & Tourism
• 700 & Above Employee

• Tour Manager

  • Jul 2017 - Dec 2021

  • Responsible for organizing, planning, conducting long distance expeditions, travel, and tours for groups or individuals • Selling packages to client for Wedding, Conferences, and Tourism (dealt with AV companies for requirement of lights, video, sounds) • Organizing Wedding event’s – AV, Fabrication, flowers, stage setups etc. • Conferences / Tourism – AV, Stage Setup, Logistics, Hotel Bookings, Meals and Sightseeing • Building and maintaining relationships with clients, adding additional work, improving upon existing operations globally • Inter department coordination and steering committee meetings with BU heads to enable cost effectiveness and ensure client satisfaction targets • Exercised strong ability to multi-task and working cross functionally in a dynamic environment while still training new hires • Monitoring success metrics of new hires by conducting bi-weekly assessments Show less



Sutherland Global Services

• United States
• Technology, Information and Internet
• 200 - 300 Employee

• Customer Service

  • Nov 2013 - Feb 2017

  • Organize and present information in such a way that trainees can use it to increase the KB • Organize and present activities that will reinforce the learning process • Working with HR staff to recruit, interview, select, hire, and employ an appropriate number of employees • Coaching, mentoring and developing staff, including overseeing new employee on-boarding • Leading employees to meet the organization's expectations for productivity, quality, goal accomplishments • Generate leads for outside sales teams, manage customers accounts and promptly resolve customers complaints • Calling existing and potential customers to update them about the recent launches • Excellent in product knowledge to provide best customer service Show less



Firstsource

• India
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Senior Associate

  • Jul 2012 - Jul 2013

  • Organize and present information in such a way that trainees can use it to increase the KB. • Organize and present activities that will reinforce the learning process • Working with HR staff to recruit, interview, select, hire, and employ an appropriate number of employees. • Coaching, mentoring and developing staff, including overseeing new employee on-boarding. • Leading employees to meet the organization's expectations for productivity, quality, goal accomplishments. • Generate leads for outside sales teams, manage customers accounts and promptly resolve customers complaints. • Calling existing and potential customers to update them about the recent launches • Excellent in product knowledge to provide best customer service. Show less



Jet Airways

• Airlines and Aviation
• 1 - 100 Employee

• Customer Service Representative

  • Jul 2009 - May 2011

  • Provide general information and safety on ground, reservations, and ticketing services to customers at Company ticket and gate counters. • Multi-tasking and ensuring that every passenger is comfortable, safe and well-informed of flight schedules, aircraft delays, weather concerns and other factors that may affect passengers. • Assisting disabled passengers and those with small children • Transfer of passengers through an R2R for the best utilisation of time. • Provide general information and safety on ground, reservations, and ticketing services to customers at Company ticket and gate counters. • Multi-tasking and ensuring that every passenger is comfortable, safe and well-informed of flight schedules, aircraft delays, weather concerns and other factors that may affect passengers. • Assisting disabled passengers and those with small children • Transfer of passengers through an R2R for the best utilisation of time.



Wipro Bpo Solutions Limited, Powai, India.

• India
• Appliances, Electrical, and Electronics Manufacturing

• Associate

  • Jul 2007 - May 2009

  • Expertise in handling Billing, customer service, credit card disputes for international clientele (American Express) • Client Booking, Collections and Customer service for the UK market (FedEx) • Leading teams to meet the organisation's expectations for productivity, quality and goal accomplishments • Rapport building with new and existing clients • Expertise in handling Billing, customer service, credit card disputes for international clientele (American Express) • Client Booking, Collections and Customer service for the UK market (FedEx) • Leading teams to meet the organisation's expectations for productivity, quality and goal accomplishments • Rapport building with new and existing clients