Sune Mortensen
Relationship manager at Nordic Insurance Software- Claim this Profile
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English Native or bilingual proficiency
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Spanish Full professional proficiency
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German Professional working proficiency
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Dansk Native or bilingual proficiency
Topline Score
Bio
Tina Casthøj
I have worked with Sune for many years in Bupa Global – both as Assistant Business Manager and as Operational Change Lead. Sune is extremely professional and dedicated. He contributes with a very operational and customer-centric mindset. It would be an asset for any organization to employ Sune!
Stefan Klink
I have worked with Sune as his Service Manager peer for a number of years and I consider Sune a great colleague with excellent people and processes skills within the insurance business in general and the assistance Industry in particular. I've had the pleasure of seeing Sune set up and establish new processes and improve performance in the teams. Sune has great IT and analytical skills and has been instrumental in the implementation and development of a new CRM system as well as a cloud based telephony system across multiple call centre sites. Sune brings a great deal of strength to everything he applies himself to and has supported the business with high profile projects over the years with a profound understanding of the change management journey. I can only give him my best recommendations.
Tina Casthøj
I have worked with Sune for many years in Bupa Global – both as Assistant Business Manager and as Operational Change Lead. Sune is extremely professional and dedicated. He contributes with a very operational and customer-centric mindset. It would be an asset for any organization to employ Sune!
Stefan Klink
I have worked with Sune as his Service Manager peer for a number of years and I consider Sune a great colleague with excellent people and processes skills within the insurance business in general and the assistance Industry in particular. I've had the pleasure of seeing Sune set up and establish new processes and improve performance in the teams. Sune has great IT and analytical skills and has been instrumental in the implementation and development of a new CRM system as well as a cloud based telephony system across multiple call centre sites. Sune brings a great deal of strength to everything he applies himself to and has supported the business with high profile projects over the years with a profound understanding of the change management journey. I can only give him my best recommendations.
Tina Casthøj
I have worked with Sune for many years in Bupa Global – both as Assistant Business Manager and as Operational Change Lead. Sune is extremely professional and dedicated. He contributes with a very operational and customer-centric mindset. It would be an asset for any organization to employ Sune!
Stefan Klink
I have worked with Sune as his Service Manager peer for a number of years and I consider Sune a great colleague with excellent people and processes skills within the insurance business in general and the assistance Industry in particular. I've had the pleasure of seeing Sune set up and establish new processes and improve performance in the teams. Sune has great IT and analytical skills and has been instrumental in the implementation and development of a new CRM system as well as a cloud based telephony system across multiple call centre sites. Sune brings a great deal of strength to everything he applies himself to and has supported the business with high profile projects over the years with a profound understanding of the change management journey. I can only give him my best recommendations.
Tina Casthøj
I have worked with Sune for many years in Bupa Global – both as Assistant Business Manager and as Operational Change Lead. Sune is extremely professional and dedicated. He contributes with a very operational and customer-centric mindset. It would be an asset for any organization to employ Sune!
Stefan Klink
I have worked with Sune as his Service Manager peer for a number of years and I consider Sune a great colleague with excellent people and processes skills within the insurance business in general and the assistance Industry in particular. I've had the pleasure of seeing Sune set up and establish new processes and improve performance in the teams. Sune has great IT and analytical skills and has been instrumental in the implementation and development of a new CRM system as well as a cloud based telephony system across multiple call centre sites. Sune brings a great deal of strength to everything he applies himself to and has supported the business with high profile projects over the years with a profound understanding of the change management journey. I can only give him my best recommendations.
Experience
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NIS - Nordic Insurance Software
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Denmark
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IT Services and IT Consulting
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1 - 100 Employee
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Relationship manager
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Aug 2022 - Present
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Bupa Global
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United Kingdom
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Insurance
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700 & Above Employee
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Service Manager, Bupa Global Assistance
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2015 - Mar 2022
Team ManagerProces ManagementDevelopment and maintenance of CRM platform1-2-1's, sparring, team meetingsReal time Analyst Project lead on digital telephony implementation (Purecloud)Subject Matter Expert on US Healthcare, misc IT projectsBupa certified Supervisor accreditation and License to Recruit
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Senior Customer Expert, Bupa Global WMA
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2008 - 2015
Global evacuations/repatriations, Complex case management, Guarantee of paymentSuper user on CRM platformUS Healthcare System and networks specialist Design and implementation of internal QA system. Redesign of 24/7 rota shift system
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Bupa Global Latinoamérica
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United States
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Insurance
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200 - 300 Employee
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Assistance Coordinator
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2007 - 2008
Handover of LatAm portfolio to new Miami office. Products and system training of local staff, primarily doctors. Fee negotiation with hospitals and doctors Handover of LatAm portfolio to new Miami office. Products and system training of local staff, primarily doctors. Fee negotiation with hospitals and doctors
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International Health Insurance danmark
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Insurance
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1 - 100 Employee
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Assistance Coordinator
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2002 - 2007
Customer service of international customers, primarily in Latin America and USA Customer service of international customers, primarily in Latin America and USA
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International Health Insurance danmark a/s
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København, Hovedstaden, Danmark
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Alarmmedarbejder, student help
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2000 - 2002
Servicering af primært spansk og engelsktalende kunder. Arkivering mm Servicering af primært spansk og engelsktalende kunder. Arkivering mm
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Education
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2000 - 2004
Copenhagen Business School
Cand.ling.merc, translation and interpretation, Spansk -
1999 - 2000
Universidad Autónoma de Madrid
Tanslation and interpretation, Facultad de Filosofïa y Letras -
1994 - 1997
Aarhus Business College
Bachelor's degree, Erhvervssprog, engelsk og spansk -
Haderslev Katedralskole
Student
Community
