Service Support Manager

• Nov 2021 - Present

Sales Support

• Mar 2020 - Oct 2021

o Responsible for the overall efficiency of the Sales Division.o Assisting the Sales Team with administrative support.o Run the sales office environment in an efficient manner.o General liaison for clients and staff from other divisions in Omega.o Manage the order and neatness of the Sales office.o Manage stationery for the Sales Team.o Compilation of Tenders, Quotations & Proposals.o Administrative documentation for the processing of orders and creation of Sales orderso Loading of new contact onto company database.o Liaison with clients.o Minutes of meetings.o Purchase requisitionso Request for credito Project fileso Co-ordinate marketing activities.o Switchboard relief as per the drafted schedule.o Manage Sales Pipeline (FLOW) by ensuring accurate Data is shown and that all Expired quotes get updated accordingly as they are only valid for 30 days.o Updating Backorders & forecasting on FLOWo GP & Turnover Checks to be completed weekly to ensure Inventory, FLOW and Sage match o Assist with any additional support the Account Managers may need when they are out of the officeo Compiling Monthly Client Reports for the Account Managers.o Compiling reports on sales forecasts for managemento Updating of CRM system timeously with accurate forecast of commercials for all quotes completedo Updating of Monthly Pricelists and Daily ROE’so Attending to Daily new Sales Leads via Talk to Sales or Sales Queries that come through.o Building relationships with top 5 key customers.o Upon request deal registration to be actioned with suppliers for upcoming tenders. Show less

Contracts Administrator

• Feb 2018 - Feb 2020

Warranties:• Management and administration of Cisco and POLYCOM warranties.• Renewal of existing warranties. From supplying proposals to having the warranties invoiced correctly. Commercial – Quotes, Forecasting and Invoicing• Manage, administer, control the Master Asset List ensuring all contracts are up to date at all times.• All proposals (Cisco, Polycom and Service Agreements) to be quoted 6 months prior for budgetary purposes and updated regularly until order is confirmed.• Assist SDM with forecasting and invoicing which needs to be completed and accurate at all times on FLOW and SAGE systems.• Assist SDM in getting client PO’s in before the contract expires. Internal Reporting:• Generating custom reports as per management’s request. Divisional Sales:• Assist SDM to ensure that monthly, quarterly and annual targets are met against annual Contract Management budget and also generating of new sales for the division Show less

Client Services Coordinator

• Jul 2014 - Jan 2018

•Answer a high volume of telephonic incident requests professionally and efficiently.•Ensure that the client’s overall experience of visiting the Service Desk is EXCEPTIONAL by carefully listening to the client’s problem or request and immediately offering the correct type of support to the client.•Accurately logging Incident Requests (IR’s), within the CRM software application provided, by carefully listening to the client’s request .•Ensure that a high standard of professionalism is maintained with each inbound call and endeavour to see to it that the caller is assisted swiftly and efficiently.•Maintain and update continuously, by local knowledge and by local means, the status of all open / active call requests on the electronic CRM application.•Render accurate feedback and updates to clients, with active IR’s, every forty eight (48) hours.•Manage and schedule Field Service Technicians diaries using MS Outlook.•Prepare accurate, professional quotations and calculate Rand / Dollar exchange rates.•Control and check all resolved works orders brought in by the FST’s and ensure that the documentation is accurate and completed in full, particularly the time taken to resolve the fault, spares usage and labour.•Generate accurate invoice requests and manage the process through to the Finance and Administration office.•Ensure that each client is contacted telephonically for IR closure and ensure client service satisfaction.•Communicate and liaise verbally and in writing between clients / suppliers / visitors / enquirers and relevant staff, interpret and respond clearly and effectively to spoken requests over the telephone or in person, and to verbal or written instruction.•Perform routine clerical tasks within the department as well as generate statistics on request. Show less

Credit Controller

• May 2012 - Jun 2014

• Collection of outstanding debt • Allocating and processing payments received • Assessing rejected accounts and corrections • Processing discounts • Handling accounts with credit balances • Refunds • Reconciling suspense accounts • Batch control • Submission of electronic and paper claims • Attending to internal and external queries • Interaction with medical aids, companies and patients. • Liaising with courier services and obtaining proof of delivery • Retrieving service request forms • Obtaining expected payments • Sending of Invoices and statements • Processing credit notes • Investigation of accounts on hold • Maintaining age analysis • Monthly write offs • Handovers to external agency • Corrections of incorrect tariffs Show less

Financial Administrator

• May 2010 - May 2012

• Debtors Cash Collection • Debtors Accounts Recons • Managing Invoicing Policies and Procedures • Managing VAT on Invoicing • Manage Debtors, Statements and Reporting • Maintain Age Analysis • Cash Flow • Debtors Life Management • Recons of Age Analysis and Debtors • Monthly Management Reporting • Balance and Control Petty Cash • Petrol Account Reconciliation • Creditor Recons • Processing Jobs • Debtors Cash Collection • Debtors Accounts Recons • Managing Invoicing Policies and Procedures • Managing VAT on Invoicing • Manage Debtors, Statements and Reporting • Maintain Age Analysis • Cash Flow • Debtors Life Management • Recons of Age Analysis and Debtors • Monthly Management Reporting • Balance and Control Petty Cash • Petrol Account Reconciliation • Creditor Recons • Processing Jobs