Channel Marketing Specialist

• Jul 2020 - Present

Partner Marketing Specialist

• Oct 2022 - Feb 2023

EMEA Channel Marketing Specialist

• Jul 2020 - Aug 2022

-Supporting a network of over 60 IT partners across EMEA and was their first point of contact, providing advice and support with the available marketing tools and how to effectively use them -Identifying partner requirements and then using the provided materials to fulfil these to enable them to better promote and sell Atlassian products -Promoting new campaigns and initiatives among partners and increasing their marketing activities -Preparing marketing plans and activities and allocating development fund budget -Sharing feedback with Atlassian on what resellers are asking for in order to grow their businesses -Organising workshops for partners for new marketing content -Providing best practices for webinars, social media, website layout, emailing and lead nurture process Show less

Client Care Advisor

• Oct 2019 - Feb 2020

German Customer Service Executive

• Oct 2016 - Mar 2018

• Working as the team’s data analyst and analysing dashboard information to increase team’s KPIs•Creating and presenting findings in team meetings• Liaise between the guest and accommodations in German and English• Modification of reservations, handling special requests and complaints by phone and e-mail• Delivering high level of customer service• Actively participate in various projects within the department to increase London office's performanceKey achievements:• Working as a Data Analyst I created initiatives that helped enhance the team’s performance• Aided in improving team’s CSAT by 3% over a 3-month period • Actively engaged in office projects by implementing various initiatives •Mentored over 6 new colleagues and helped them pass their probation Show less

Marketing Internship

• Jun 2017 - Jun 2017

• Supported the marketing team in daily administrative tasks•Performed market analysis and did research on competition• Assisted the marketing team in promotional activities i.e. social media• Created social media content for German market• Researched traffic building activities through SEO and PPC