Legal Office Manager (Marketing & Customer Relations)

• Jul 2023 - Present

Customer Relations: Oversaw the customer service team, ensuring swift resolution of queries and fostering strong client relationships; implemented feedback mechanisms that refined marketing strategies and enhanced user experience. Creative Leadership: Directed graphic design initiatives, crafting compelling visuals and advertising materials that resonated with our target audience, resulting in a 30% rise in brand recall. Ad Creation: Collaborated with creative teams to conceptualize and launch dynamic advertisements across multiple platforms, driving a consistent brand message and achieving a 40% increase in audience reach. Team Leadership: Directly manage a diverse team of legal assistants, paralegals, and administrative staff, promoting professional development and fostering a cohesive, high-performing environment. Client Relations: Serve as a key liaison between attorneys and clients, ensuring timely communication and enhancing client satisfaction rates. Financial Oversight: Oversee the office's financial operations, including budgeting, forecasting, and invoice processing. Document Management: Implemented a comprehensive digital filing system, improving document retrieval times and boosting productivity. Vendor Management: Negotiate contracts and manage relationships with third-party vendors, securing cost-effective solutions and services for the firm. Digital Campaigns: Designed and executed high-impact Google Ads campaigns. Strategic Marketing: Developed and rolled out integrated marketing campaigns. Show less

Filmmaker

• Jan 2018 - Present

Independent Filmmaker

• Oct 2018 - Present

Socia Media Content Creator & Communications Design

• Jan 2023 - Present

Photographer / Graphic Design

• Nov 2016 - Present

Learning Facilitator

• Apr 2019 - Feb 2023

Forum Theatre is a dynamic form of theatrical performance that blends acting with social activism. By encouraging audience participation and interaction, this genre allows for exploration of multiple solutions to a problem or issue. The goal of Forum Theatre is to empower socially excluded and marginalized communities by giving them a platform to voice their concerns and challenge traditional power structures. Through theatrical exercises, participants are able to make decisions and change the course of action, making Forum Theatre a powerful tool for social change. I have been working with the genre for several years since 2019. I am a part of a traveling theater company that visits various schools, from elementary to secondary and post-secondary institutions, to perform plays tailored to the students' needs for facilitation. A talented and dynamic performer with a passion for forum theatre. I bring a unique blend of creative storytelling and acting to the stage. My strong communication skills and ability to engage with audiences make me a valuable asset in any forum theatre production. Technical Skills Improvisational acting Physical theatre and movement Public speaking and audience engagement Character development and storytelling Script analysis and interpretation Summary of Skills and Experiences Over 3 years of experience in acting, with a focus on forum theatre Proficient in using improvisational techniques to create dynamic and engaging performances Strong background in physical theatre and movement, bringing a unique and physical presence to the stage Experienced in engaging and interacting with audiences, creating a dynamic and interactive experience Skilled in developing characters and bringing stories to life through dynamic acting and creative storytelling A lifelong learner with a passion for theatre and a desire to constantly improve and grow as a performer. Show less

Brand Ambassador/ Event Hostess

• Jan 2018 - Feb 2020

Provided entertainment hostess services for Artists/Musicians VIP Party Groups at several events at multiple live concert venues ranging from Concerts to Sporting Events in Toronto Assisted clients in understanding their available options and helped them select the right services based on their needs. Accepted and processed customer payments in cash, credit cards and checks, checking for validity. Acknowledged customer issues and resolved their problems quickly and efficiently. Developed and implemented tailored service plans to the needs of particular clients. Followed up with customers ensuring their satisfaction during their experience Greeting guests and directing them to the event location & assisting with registration and check-in process Providing guests with information about the event and answering their questions Coordinating and managing event logistics such as seating arrangements, audio-visual equipment, and decorations and setting up and maintaining event displays and booths Interacting with guests and promoting the brand or product & representing the brand or product in a professional and engaging manner Helping to create a positive and memorable experience for guests Providing feedback to the event organizer and/or brand management on the event's success and areas for improvement. Show less

Entertainment Host/Mascot Wrangler

• Apr 2019 - Nov 2019

Providing Hosting and Mascot Handling Services for Children's Entertainment Venues at Movie Premieres,Festivals, Playgrounds & Fairs in concert venues and theme parks performing shows such as Bob the Builder, Thomas the Tank Engine, and meet and greets with Dora & Boots, Paw Patrol and the Ninja Turtles Ensure all actors are dressed appropriately and ready to perform as we run on a tight schedule with multiple shows throughout the day as well as Meet & Greets Create schedules so that actors are not overheated or exhausted throughout the day due to their mascot uniform. Greeted guests and offered them assistance where possible.ensuring everyone's safety at all times Acknowledged client & guest issues and resolved their problems quickly and efficiently Show less