Experience

Best Buy Mall - BBM

• Pakistan
• Consumer Services
• 1 - 100 Employee

• Technical Support Specialist

  • Jul 2021 - Present

  - Resolve 100+ weekly customer inquiries via phone and email, consistently exceeding targets - Pioneered development of improved system for following up with unsatisfied customers, reducing customer churn by 6% - Trained and mentored 4 new employees on conflict resolution and customer servies skills - Proposed more efficient call script to reduce average customer handling time, which was well-received and implemented by management - Achieved 97% average customer satisfaction rating to date - Meet or exceed customer satisfaction goals month over month Show less



First Idea Web Development Pvt Ltd

• Pakistan
• Information Technology & Services
• 1 - 100 Employee

• Customer Success Specialist

  • Jun 2018 - Aug 2019

  - Work collaboratively with the sales team to develop, maintain, and grow relationships - Provide consultative and strategic marketing guidance for clients - Manage a high volume of accounts - Proficient in Microsoft Excel - Communicate new features and enhancements to our Product team - Troubleshoot and optimize campaigns - Work collaboratively with the sales team to develop, maintain, and grow relationships - Provide consultative and strategic marketing guidance for clients - Manage a high volume of accounts - Proficient in Microsoft Excel - Communicate new features and enhancements to our Product team - Troubleshoot and optimize campaigns