Experience

SPI Cinemas Private Limited

• India
• Entertainment Providers
• 200 - 300 Employee

• General Manager Operations

  • Dec 2018 - Present



Jet Airways

• India
• Airlines and Aviation
• 700 & Above Employee

• Duty Manager

  • Aug 2016 - Nov 2018

  » Working towards achieving station On Time Performance.» Supervising Check In counters and Boarding Hall process using Sabre QIK / SSCI» Revenue generation through EBT / Upsell / Business Promotion.» Ensuring Special handling guests like wheel chair guest / UM are given due care and SOP are followed.» Daily allocation of staff for various duties.» Cargo Handling – Acceptance and Dispatch of Cargo » Recommending leave as per availability of man power.» Maximum use of minimum resources.» Handling Delayed / Rescheduled flights.» Handling DNB passengers.» Facilitating VVIP/VIP/CIP during their Arrival / Departure at the station. Liaise with their protocols for the same.» Improving local customer contacts.» Ensuring all security and safety procedures are adhered at the station.» Liaise with other departments like AAI (commercial, ATC, Accounts, …..) , CISF, Local Police, Immigration, and Customs.» Liaise with various departments with in organization like HR, Accounts, Operations, Training, Security, communication, Engineering, Central Stores, IOCC, MHB, Guest Relations and Cargo.» Liaise with nearest HUB to provide quality service to the guests.» Working with local sales team to increase revenue. Helping the reservation staff to assist travel agents in and around our station.» Appraising staff on new policies and procedures. Ensuring the compliance of the same.» Conducting staff briefing on daily basis and discussing all operational issues.» Supervising the contractual loaders and cleaners. Briefing them periodically to adhere to all safety and security rules.» Maintaining the AEP record of all staff and all contractual loaders.» Maintaining the record of BCAS clearance of all GHA.» Conducting periodic Internal Audit to check the performance of the staff.

• Station Manager

  • Sep 2014 - Aug 2016

• Airport Manager

  • Aug 2014 - Jul 2016

  A competent professional with over 14 years of experience in Customer Service, Operations, Sales & Marketing, Administration and Vendor Management. Worked with Jet airways (I) Ltd. as Airport Manager, Calicut.

• Customer Servive Officer

  • Sep 2011 - Aug 2014

• Administrative Officer

  • Apr 2009 - Aug 2011



Jet Airways

• India
• Airlines and Aviation
• 700 & Above Employee

• Ground Services

  • Mar 2004 - Feb 2009