Experience

Hotality IT Solutions Ltd

• United Kingdom
• Hospitality
• 1 - 100 Employee

• Technical Service Engineer

  • Jul 2018 - Present

  Basingstoke, United Kingdom



Daisy Group

• IT Services and IT Consulting
• 700 & Above Employee

• Configuration/Staging Engineer

  • Jun 2016 - Jul 2018

  Farnborough, United Kingdom • Set up hardware devices, install and configure software and drivers. • Install, integrate various equipment per Build Specifications Instructions. (Laptop, Tablet, Phone) • Configure different Cisco routers and switches. • Maintain and repair technological equipment (e.g. routers) or peripheral devices. • Install well-functioning LAN/WAN and other networks and manage components (servers and KVM) • Troubleshoot system failures or bugs and provide solutions to restore… Show more • Set up hardware devices, install and configure software and drivers. • Install, integrate various equipment per Build Specifications Instructions. (Laptop, Tablet, Phone) • Configure different Cisco routers and switches. • Maintain and repair technological equipment (e.g. routers) or peripheral devices. • Install well-functioning LAN/WAN and other networks and manage components (servers and KVM) • Troubleshoot system failures or bugs and provide solutions to restore functionality. • Keep records of repairs and fixes for future reference. • Keeping up-to-date technically and applying new knowledge to job. • Providing information to supervisors, co-workers by telephone, e-mail or in person. Show less



Fujitsu Network Communications

• United States
• Telecommunications
• 700 & Above Employee

• IT Support Analyst

  • Nov 2014 - Jun 2016

  Bracknell, United Kingdom • Troubleshoot as appropriate utilising tools available in order to achieve a satisfactory solution for customers issues (Using Citrix and Active Directory) • Checking incident information is accurate, complete and ensuring that appropriate priority level has been set and updating incident with additional information if required • Develop a comprehensive understanding of all SLA/KPI measures • Dispatch requests to appropriate resolver groups according to procedures. • Monitor… Show more • Troubleshoot as appropriate utilising tools available in order to achieve a satisfactory solution for customers issues (Using Citrix and Active Directory) • Checking incident information is accurate, complete and ensuring that appropriate priority level has been set and updating incident with additional information if required • Develop a comprehensive understanding of all SLA/KPI measures • Dispatch requests to appropriate resolver groups according to procedures. • Monitor emails regarding New/Current Incidents • Updating incidents via email • Monitor Web Incidents and completing defined processes Show less



Sainsbury's

• United Kingdom
• Retail
• 700 & Above Employee

• Product Control

  • Nov 2010 - Aug 2011

  Basingstoke, United Kingdom • Train and support new staff on how check product than need to be sent to right shop. • Communicate with manager after each task is finished to make sure manager knows what is going on in each section. • Check all products are in right place and ready to go. • Teamwork with other staff to finish a task in given time. • Work under pressures and specific time.



Innovation clothing shop

• Customer Service Assistant

  • Jan 2008 - Sep 2010

  Basingstoke, United Kingdom • Assist customers with wide variety of enquires. • Work as a team when under pressure and provide best quality service during busy periods. • Developed excellent communication skills and built strong healthy relationship with customers.