• Jan 2023 - Present

• Nov 2017 - Jan 2023

Client Services Manager

• Jan 2015 - Nov 2017

Works successfully from a remote in-home office based in Philadelphia servicing clients on both coasts. Averaging between 600 and 750 projects annually, most with very tight turn-arounds, I am uniquely capable of executing with precision while also maintaining volume. Through my time here so far, I've worked to grow the company's partnership with new and existing clients using my expansive client list and intimate industry experience. While filling quotas and ensuring sample is available is much of my work, lending client's my expertise on sample types, ways to develop questionnaires for specific needs and offering 24/7 access to a client services professional help me stand out in a busy market place. Show less

• Dec 2012 - Jan 2015

Handled multiple tracking and ad-hoc accounts month to month, ensuring smooth, accurate data collection and an excellent overall experience. Worked closely with a team of project management assistants to help shape their personal and professional growth by developing training materials and reporting standards that are now in use by the entire department. Responsible for both fast-paced, quick turn around political studies and months-long quant and qualitative research. Was chosen to work closely with clients on a year-long customer satisfaction study with an extremely high priority for the end-client that needed almost constant oversight while continuing to work on on-going tracking and ad-hoc work simultaneously. Individually responsible for anywhere from 15-20 projects per month, ranging in revenue from $1,500-$40,000. Show less

• Aug 2012 - Dec 2012

• Jun 2009 - Mar 2012

Transitioned from phone center management to client focused position. Working remotely from the Florida call center, facilitated project briefing, execution and management across multiple sites to ensure data of utmost quality for our clients and all around client satisfaction. From project scheduling and executing kick-off meetings to delivering data in a timely manner, acted as single point of contact for client on every aspect of each project. Leveraging my phone room and sample-management knowledge, I helped steer each project to the most productive end. Client satisfaction was always a top priority and the client's needs always came first.Directly responsible for bidding, closing and managing business among specific house accounts valued at over $600K. Successfully managed projects with values ranging from $3000 - $80,000; Market Research & Political Polling; Telephone, Web & IVR; from quick-hitting/same day turnaround to on-going trackers. Successfully managed 20-30 projects per month, on average. Show less

• Apr 2009 - Jun 2009

• Aug 2008 - Apr 2009

• Mar 2008 - Jul 2008